PRADEEP DEVADIGA
Mumbai
Summary
Dynamic Branch Manager at Wallet Finserve Pvt Ltd with a proven track record in financial planning and client management. Expert in portfolio management and strategic decision-making, enhancing branch efficiency and client satisfaction. Skilled in team leadership, I foster strong relationships that drive business growth and elevate customer experiences.
Overview
19
19
years of professional experience
Work History
Branch Manager
Wallet Finserve Pvt Ltd
06.2024 - 06.2025
- Streamlined daily operations to enhance branch efficiency.
- Oversaw recruitment, training, and performance evaluations of staff.
- Maintained client relationships through consistent communication and updates.
- Advised clients on investment strategies and managed portfolio allocations.
Business Manager
Preetam's Tattoo studio
05.2022 - 05.2024
- Managed family business operations, focusing on inventory management and supply ordering for tattoo materials.
- Coordinated client consultations to assess design preferences and requirements.
- Addressed client concerns promptly to improve customer satisfaction.
Branch Relationship Manager
IDFC First Bank
07.2021 - 04.2022
- Established strong client relationships to improve customer satisfaction.
- Facilitated account openings and fund transfers for customers.
- Provided financial guidance on banking products and services.
- Resolved complex customer queries in an efficient manner.
Personal Banker
HDFC Bank
05.2017 - 07.2021
- Facilitated account openings and loan applications for customers.
- Managed customer inquiries across multiple communication channels.
- Educated clients on digital banking tools and services.
- Guided customers in making informed financial decisions regarding accounts and loans.
Product Advisor
Microsoft
09.2015 - 07.2016
- Resolved client inquiries by delivering technical assistance and effective solutions.
- Advised clients on product features to enhance overall user experience.
- Demonstrated product features and benefits, highlighting value to customers.
Senior Sales Associate
Kochar Tech Pvt Ltd
04.2014 - 06.2015
- Directed team in executing sales strategies to boost customer engagement.
- Achieved or surpassed all goals and key performance indicators (KPIs).
- Mentored new sales team members on company standards and effective sales techniques.
Relationship executive
Future group
06.2011 - 03.2014
- Cultivated strong client relationships, resulting in high satisfaction and retention rates.
- Formulated strategies to boost customer engagement and loyalty programs.
- Increased business with existing clients through targeted upselling and service recommendations.
- Created promotional materials, including brochures, flyers, and email campaigns, to drive sales.
Sales Executive
Stylespa Furniture Ltd
12.2009 - 05.2011
- Established strong client relationships to assess furniture requirements.
- Managed inventory to ensure optimal stock levels for customer needs.
- Participated in marketing initiatives to effectively promote new furniture collections.
- Assisted customers in selecting furniture that matched their style preferences.
Team Member
Cafe Coffee Day
01.2006 - 12.2006
- Handled walk-in customers to ensure prompt service and satisfaction.
- Prepared and served beverages to customers with attention to quality and presentation.
- Operated coffee machines and equipment following safety and operational guidelines.
- Managed cash transactions and store opening/closing procedures as needed.
Education
Bachelor of Commerce -
Mumbai University
Skills
- Team leadership and training
- Financial planning and investment
- Client management and relations
- Strategic decision making
- Analytical problem solving
- Portfolio management
- Upselling and cross-selling
- Financial services expertise
- Cash handling proficiency
- Verbal and written communication
- Interviewing and hiring skills
Languages
KANNADA
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Branch Manager
Wallet Finserve Pvt Ltd
06.2024 - 06.2025
Business Manager
Preetam's Tattoo studio
05.2022 - 05.2024
Branch Relationship Manager
IDFC First Bank
07.2021 - 04.2022
Personal Banker
HDFC Bank
05.2017 - 07.2021
Product Advisor
Microsoft
09.2015 - 07.2016
Senior Sales Associate
Kochar Tech Pvt Ltd
04.2014 - 06.2015
Relationship executive
Future group
06.2011 - 03.2014
Sales Executive
Stylespa Furniture Ltd
12.2009 - 05.2011
Team Member
Cafe Coffee Day
01.2006 - 12.2006
Bachelor of Commerce -
Mumbai University
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