Pradeep Garg
Mandi (Himachal Pradesh)
Summary
As a Microsoft 365 Security Analyst (SecOps), Microsoft 365 Administrator, Microsoft 365 Architect, Microsoft 365 Compliance Analyst, Information Protection Analyst and MCT(Corporate Trainer), I am a dedicated and focused professional with expertise in information technology and services. With a strong background in Microsoft 365 Security and Compliance and technical oversight, I have a proven track record of optimizing efficiency and performance. I possess a range of skills that enable me to effectively train guide, implement and support individuals, teams and Organizations in the use of Microsoft 365 products and services, from basic functionality to advanced features. With a commitment to staying up to date with the latest trends and developments in the field, I am able to provide comprehensive and cutting-edge training (implementation) that equips learners with the skills they need to succeed in today's digital landscape.
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
M365 SecOps, M365 Architect, Corporate Trainer
Koenig Solutions Pvt. Ltd.
Mandi (Himachal Pradesh)
02.2023 - 10.2024
- Working on Entra ID protection, Privileged Identity Management, Privileged Access management, Conditional Access policy, Access Reviews, Access Packages, MFA, etc.
- Assessing the current state and readiness of the organizations for migrating to or adopting Microsoft 365.
- Planning and designing the Microsoft 365 architecture, including the identity, security, compliance, and data management aspects.
- Working on M365 Information Protection, Data Governance, Data Loss Prevention (DLP), and Data Classification.
- Applying DLP policies, Sensitivity labels, Encryption, and retention policies.
- Implementing and deploying the Microsoft 365 solutions, such as Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Azure AD.
- Managing and monitoring the Microsoft 365 environment, including the performance, availability, reliability, and security of the services and applications.
- Providing guidance and support to the organization and the end users on how to use and optimize the Microsoft 365 features and functionalities.
- Working on Microsoft 365 Security & Compliance: Working on Zero Trust Security Model, Microsoft Sentinel, Microsoft 365 Defender Products (XDR), Microsoft Purview Compliance, analyzing threats.
- Analyzing and recommending Microsoft 365 license requirements with features and a cost-effective approach.
- Understanding of Azure Cloud.
- Good understanding and experience in Microsoft 365 Administration, including all the services like EXO, SPO, Teams, and ODFB.
- Experienced in Exchange Online Protection and Mail flow, email Authentication (SPF, DKIM, and DMARC).
- Configuring Data Connectors to Microsoft Sentinel and Analytic rules.
- Held training sessions with groups holding more than 100 students.
- Analyzing and implementing the security postures of organizations.
- Advising clients to implement the different services offered by M365 and Azure Cloud.
- Providing senior-level support to clients based on their business requirements.
- Discussing the troubleshooting part, as per the client requirements.
- As a Microsoft Certified trainer, also providing Microsoft Trainings on various courses such as MS-100 (Microsoft 365 Identity and Services), MS-101 (Microsoft 365 Mobility and Security), MS-500 (Microsoft 365 Security Administration), MS-102 (Microsoft 365 Administrator), SC-200 (Security Operations Analyst Associate), SC-400 (Information Protection and Compliance Administrator Associate), MS4004 (Empower your workforce with Copilot for Microsoft 365 Use Cases), JS-100 (Just started with Microsoft Copilot), etc.
- Provided trainings to top clients such as Kyndryl USA, Kyndryl India, Accenture India, City of Winnipeg (Oil and Gas Canada, ACGME, Commonwealth Bank, Data connect Technologies, Eviden, Hitachi Astemo, Perry Protech (IT, United States), Qatar Aluminium Limited, SABIC, TVS Motor Company, TVS SCS, ANZ Bank New Zealand, etc.)
Escalation Engineer
Concentrix
Pune
01.2019 - 02.2023
- Provided technical support to USA and other parts of the world business customers as a Microsoft 365 Administrator, Exchange Online, and Microsoft Teams Administrator, with hands-on experience in PowerShell.
- Microsoft 365 solutions, such as Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Azure AD.
- Deploy Microsoft Teams Direct Routing with existing PSTN, configure Auto-Attendant, Call Queue, Resource account, port numbers, and troubleshooting critical issues: call flow, phone number assigning with resource account and user accounts, etc.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
- Assisting customers to onboard from On-Prem exchange servers to Office 365 with the help of migrations: Hybrid, Cutover, Staged, IMAP.
- Working on Office 365 Security - EOP, Microsoft 365 Defender XDR, etc.
- Troubleshooting critical issues, such as Office 365 account compromised/spoof/phishing, mail flow (MX, SPF, DKIM, DMARC), Directory sync to Office 365 via Azure AD connect, migration issues, mailbox provisioning, MFA, etc.
- Providing solutions for SharePoint Online, OneDrive for Business, Office 365 message encryption (OME), Outlook, O365 apps activation/installation issues, etc.
Technical Support Analyst
Teleperformance India
Jaipur
08.2016 - 10.2018
- Working on Office 365 technology, providing solutions to mailbox compromised/spoofing/phishing issues, troubleshooting exchange mail flow-related issues, managing users in O365 environment, managing groups in O365, and assisting customers to migrate emails to O365.
- Configuring/installing Windows and troubleshooting Outlook client.
- Configuring printers, files/folders (network drive) from a file server on the local machine, fixing LAN connectivity issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
- Provided technical assistance to resolve customer inquiries and problems related to Microsoft 365 Products.
Technical Associate
Wipro
Noida
06.2015 - 12.2015
- Installing, Managing, and Configuring Modem and Routers
- Configuring FTP, HTTP, DHCP, DNS, Mail Server, and Servers.
- Router configuration on Beetel, Beenatone, and D-Link modem and routers.
- Addressed technical support inquiries by resolving open service tickets and requests.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access, and account issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support for network and hardware issues for end users.
Education
Bachelor of Technology (B.Tech) - Computer Science And Engineering
International Institute of Telecom And Tech.
Nahan, Himachal Pradesh08-2013
10+2 (Intermediate)
Govt (B) Sen. Sec. School
Hamirpur, Himachal Pradesh03-2008
10th Grade (Metric)
Model Public High School
Baldwara, Mandi (Himachal Pradesh)03-2006
Skills
- Microsoft 365 SecOps
- Microsoft 365 administration
- Microsoft 365 Architect
- Microsoft Security and Compliance Administration
- Microsoft Exchange Online, Teams, SPO, and ODFB
- Microsoft 365 Security Administration
- Microsoft 365 Compliance Administration
- Managing security-breached or compromised accounts
- Information protection, data governance
- Data Security, Data Classification, Data Protection
- Data Loss Prevention, Sensitivity Labels
- Microsoft 365 Licensing
- Privileged Identity Management (PIM)
- Access Reviews, Access Packages, Policy Packages
- Conditional Access Policy and MFA
- Identity and Access Management (Entra ID)
- Azure AD (Entra ID) Identity Protection
- Zero Trust Security Model
- Microsoft 365 Defender products (XDR)
- Microsoft Defender for Office 365
- Microsoft Defender for Endpoint
- Microsoft Defender for Cloud
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Identity
- Microsoft Sentinel
- Pass-Through Authentication
- Password hash authentication
- Email authentication: SPF, DKIM, and DMARC
- Authentication and authorization
- Exchange Online Protection
- Data recovery
- Data retention, data archiving, e-discovery, auditing
- Microsoft Copilot
- Endpoint management through Microsoft Intune (MDM)
- Auto Attendant, Call Queue, Teams Administration
- PSTN
- Microsoft Teams Phone with Direct Routing, Calling Plan, and Operator Connect
- Incident management
- Customer Support International Tech Support
Career Highlights
SecOps Engineer | M365 Security Analyst | M365 Compliance Analyst | M365 Architect | M365 Administrator | Information Protection Analyst | MDM | MCT | Microsoft Copilot | Entra ID | Azure | Corporate Trainer
Certification
- Microsoft Certified Trainer.
- MS-102 Microsoft 365 Administrator.
- MS-100: Microsoft 365 Identity and Services.
- MS-101: Microsoft 365 Mobility and Security.
- MS-500: Microsoft 365 Security Administration.
- SC-200 Microsoft Security Operations Analyst.
- SC-100 Microsoft Cybersecurity Architect.
- SC-400 Microsoft Information Protection and Compliance Administrator.
- JS-100, DW-101, MS-4004 Empower your workforce with Copilot for Microsoft 365 Use Cases.
- MS-700 Teams Administrator.
- MS-721 Collaboration Communications Systems Engineer.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Microsoft 365 Certified: Security Administrator Associate.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
M365 SecOps, M365 Architect, Corporate Trainer
Koenig Solutions Pvt. Ltd.
02.2023 - 10.2024
Escalation Engineer
Concentrix
01.2019 - 02.2023
Technical Support Analyst
Teleperformance India
08.2016 - 10.2018
Technical Associate
Wipro
06.2015 - 12.2015
Bachelor of Technology (B.Tech) - Computer Science And Engineering
International Institute of Telecom And Tech.
10+2 (Intermediate)
Govt (B) Sen. Sec. School
10th Grade (Metric)
Model Public High School
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