Pradeep Gauda
BHUBANESWAR
Summary
Accomplished SAP Consultant with 6 years of experience in enhancing system efficiency and user satisfaction through expert SAP implementation and master data management. Proven ability in strategic planning and exceptional problem-solving has led to streamlined business processes and strengthened client relationships. Core competencies include process optimization and effective communication, driving continuous improvement in organizational performance.
Overview
13
13
years of professional experience
Work History
Senior Package Consultant
IBM India Pvt. Ltd
BHUBANESWAR
08.2024 - Current
- Provided first-line support to end users , resolving system errors, and addressing functional queries through ticketing systems.
- Performed root cause analysis to identify issues within SAP systems, and implemented corrective actions.
- Developed and maintained comprehensive user documentation and training materials for efficient system usage.
- Collaborated with cross-functional teams to implement system upgrades and patches, ensuring a smooth transition and minimal downtime.
- Monitored system performance, identified potential bottlenecks, and escalated critical issues to the appropriate team.
SAP CONSULTANT (Sales & Distribution)
HCL Technologies Ltd.
Noida
09.2021 - 08.2024
- Handling SSD /CR Tickets and application support to the end users
- Providing consulting services on both new implementations and existing support projects.
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
- Handle changes or emergency transports as needed for high priority issues
- Handling IDOC/Interface related issue
- Resolving Issues regarding Material billing, Resource Billing & pricing.
- Handling Issues related to E-Invoice and E-way bill
- Document functional designs, test cases and results.
- Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Reduced operational costs for clients through effective SAP configuration and customization strategies.
- Conducted in-depth user training sessions to facilitate smooth adoption of newly implemented SAP systems.
- Played an instrumental role in resolving complex technical issues that arose during the course of project implementation phases.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Mentored junior consultants, sharing knowledge on best practices and methodologies within the realm of SAP consulting services delivery.
SAP CONSULTANT (Sales & Distribution)
Ccentrik Infotech Pvt. Ltd.
Noida
12.2020 - 08.2021
- Requirement gathering, blueprinting, analysis, testing, configuration, and implementation.
- Resolving issues regarding sales, deliveries, billing, and pricing.
- Creating customer master data, material master data, and condition records.
- Handling issues related to e-invoice and e-way bill.
- Smart form correction and report designing as per the client's requirement.
- User exit implementation and enhancement to meet the business requirements.
- Conducted in-depth user training sessions to facilitate the smooth adoption of newly implemented SAP systems.
- Delivered SAP training, user support, and knowledge transfer at the end of the project, and followed up to verify successful implementation.
SAP Consultant
Varun Beverages
Gurgaon
02.2015 - 12.2020
- SD Process: Creating sales documents, controlling them using document type in IMG.
- Item Category and Schedule Line Category Determination.
- Stock transfer sales scenario and the configuration.
- Pricing: Using Condition Technique
- Creating BP, Customer.
- User Training and Preparing the User Manuals.
- Handling and Customizing Different Kinds of Sales Scenarios.
- Configuration of SD Document Type, Pricing Procedure, and Billing Types.
- Handling and resolving the issues of the users.
- New development as per the business requirement.
- Configuration of Credit Management and Automatic Route Determination.
- Creating number ranges, account groups, and partner determination procedures, account assignment, and integration with the FI module as per business requirements.
- Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs.
- Streamlined business processes for clients by conducting thorough analyses, and recommending improvements.
Support Engineer
Precision Techserve Pvt. Ltd
Gurgaon
11.2013 - 01.2015
- Resolved issues regarding sales, deliveries, shipments, billing, and pricing.
- Creating Material Master, Customer Master and Vendor Master Data
- Unit and integration testing with the core team.
- Coordinating with on-site team members in day-to-day troubleshooting tickets.
- Post-implementation support.
- Troubleshooting network and desktop problems.
Executive Engineer
INS E-Solutions Limited
Gurgaon
11.2011 - 11.2013
- Responding to calls, emails, and web tickets from end users.
- Updating pending tickets, and routing/assigning tickets to appropriate support staff.
- Supporting in LAN/WAN infrastructure configuration, resolving TCP/IP issues, and installing network devices.
- Installing, configuring, upgrading, and troubleshooting Microsoft client operating systems (Microsoft Windows XP, Windows Vista, Windows 7).
- Configuring and troubleshooting Microsoft Outlook.
Education
MBA (IT) -
Bharati Vidyapeeth Deemed University (BVDU), PUNE
Bachelor of Arts -
Awadhesh University (APS), Waidhan, MP
Higher Secondary -
CBSE Board, DAV Public School, Bina (U.P)
High School -
CBSE Board, DAV Public School, Jhingurdah (M.P)
Skills
- Performance Testing
- Master Data Management
- Requirements gathering
- SAP implementation
- Process Automation
- SAP configuration
- Systems Analysis
- User Training
- Problem-solving abilities
- Technical review
- Business analysis
- Reports and documentation
- Client relationships
- Best practices implementation
- Failure analysis
- User support
- Process optimization
- Strategic planning
- Decision-making
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
Odiya
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Senior Package Consultant
IBM India Pvt. Ltd
08.2024 - Current
SAP CONSULTANT (Sales & Distribution)
HCL Technologies Ltd.
09.2021 - 08.2024
SAP CONSULTANT (Sales & Distribution)
Ccentrik Infotech Pvt. Ltd.
12.2020 - 08.2021
SAP Consultant
Varun Beverages
02.2015 - 12.2020
Support Engineer
Precision Techserve Pvt. Ltd
11.2013 - 01.2015
Executive Engineer
INS E-Solutions Limited
11.2011 - 11.2013
MBA (IT) -
Bharati Vidyapeeth Deemed University (BVDU), PUNE
Bachelor of Arts -
Awadhesh University (APS), Waidhan, MP
Higher Secondary -
CBSE Board, DAV Public School, Bina (U.P)
High School -
CBSE Board, DAV Public School, Jhingurdah (M.P)
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