Pradeep Gawade
Pune,MH
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Team Lead
Danfoss Technologies Pvt Ltd
07.2021 - Current
- Supervised the Hydraulics NA Credit & Collections team comprising of 17 Credit Analysts who were managing a portfolio worth $75 Million USD
- Provided exceptional service by monitoring accounts for accuracy and resolving and billing discrepancies
- Trained and motivated employees and completed performance reviews
- Performed credit investigations using Dun & Bradstreet reports, bank references, and trade references
- Facilitated adherence to company goals and metrics by compiling and analyzing statistical data and providing detailed reports to senior management
- Informed staff of changes in policies, procedures, & regulations
- Reviewed monthly performance evaluations
- Ensured all team members are operating in accordance with policies and procedures of the company as well as any other applicable financial regulations
- Initiated process improvements to simplify productivity and management of accounts
- Managed key customers like CAT & John Deere and resolved the EDI issues & ensured that the business runs smoothly & payment is made as per agreed payment terms
- Led the monthly sector calls with Sales & Finance senior leadership
- Reviewed the block sales order report regularly & ensured that orders are released on timely basis as per the Credit policy
- Approach problems and business situations methodically and analytically
- Use factual information and financial data to make decisions and ensure profitability
- Also leading the Oracle to SAP migration project for North American region & coordinating with SAP consultants & Deployment leads on regular basis.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Assisted in recruitment to build team of top performers.
Team Lead
Eaton Technologies Pvt Ltd
07.2019 - 08.2021
- Supervised the Industrials North America Credit & Collections team consisting of 10 Credit Analysts who were managing a portfolio worth $60 Million USD
- Provided exceptional service by monitoring accounts for accuracy and resolving and billing discrepancies
- Trained and motivated employees and completed performance reviews
- Performed credit investigations using Dun & Bradstreet reports, bank references, and trade references
- Facilitated adherence to company goals and metrics by compiling and analyzing statistical data and providing detailed reports to senior management
- Informed staff of changes in policies, procedures, & regulations
- Recruited qualified collections specialist
- Reviewed monthly performance evaluations
- Ensured all team members are operating in accordance with policies and procedures of the company as well as any other applicable financial regulations
- Initiated process improvements to simplify productivity and management of accounts
- Managed key customers like CAT & John Deere and resolved the EDI issues & ensured that the business runs smoothly & payment is made as per agreed payment terms
- Reviewed the block sales order report regularly & ensured that orders are released on timely basis as per the Credit policy
- Approach problems and business situations methodically and analytically
- Use factual information and financial data to make decisions and ensure profitability.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
Credit Analyst
Eaton Technologies Pvt Ltd
04.2012 - 06.2019
- Responsible for collection of receivables using established collection procedures on a Portfolio
- Maintain a smooth functioning of credit portfolio supplying responsive, process-effective services to internal and external customers
- Responsible for performing Credit risk assessments of the accounts & increasing or decreasing the credit limit of the customers
- Interacting with the onshore Accounts Receivable team, Sales force, Customer Service and Returns department, as required, to attempt dispute resolution to enable early bill payment
- Faxing, emailing and/or mailing invoices and/or other bills and debit memos
- Doing Reconciliation of accounts
- Responsible for sending Credit references
- Uploading John Deere invoices on their online portal
- Responsible for pulling up weekly aging reports
- Travelled to Grand Rapids in 2018 to assist the Aerospace Credit & Collections team in getting the Cash on Account under control
- Travelled to the Hydraulics headquarters based in Eden Prairie to assist the Hydraulics Credit & Collections team in getting the Cash on Account under control
- Also trained the new joiners in the team & shared the best practices with them
- Training New Hires on the process.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Made decisions and recommendations about extending lines of credit.
- Achieved operational efficiency via continuous improvement initiatives focused on streamlining processes within the Credit Analysis department.
Customer Finance Advisor
Hutchinson 3 Global Services Pvt Ltd
- Working as a collection’s coordinator
- (Business to Customer collections) Responsible for collecting the past due balance (On the mobile bills) from the customers in the UK keeping customer service in mind
- Interacting with the customers & their authorized contacts on a daily basis with reference to the outstanding balance on their account and to attempt dispute resolution if any to enable early bill payment
- Giving different payment options & arranging payment plan for customers who were unable to pay in full as per policy
- Processing Debit card & Credit card payments for the customers
- Faxing, emailing and/or mailing invoices to the customers.
A/R & Credit and collections coordinator (Sr Customer Service Executive)
Zensar Technologies
- Working as an Accounts Receivable & Credit and Collections Coordinator
- Handling Portfolio of over 1000 accounts totaling US $2million
- Monthly Collections of over US $1.25million
- Risk analysis and Credit Appraisal for Setting the Credit Limit and giving payment terms to the new Customers
- Generating various reports through Oracle 11i
- Taking decision to release pending orders of the customers
- Doing Reconciliation of accounts
- Responsible for collection of receivables using established collection procedures on a Portfolio
- Maintain a smooth functioning of credit portfolio supplying responsive, process-effective services to internal and external customers
- Faxing, emailing and/or mailing invoices and/or other bills and debit memos
- Interacting with Accounts Payables and on a few select accounts with CFO’S & Accounts managers of purchasing companies on regular basis as part of collection activities
- Interacting with the onshore Accounts Receivable team, Sales force, Customer Service and Returns department, as required, to attempt dispute resolution to enable early bill payment
- Arranging payment plan for customers who were unable to pay in full as per policy
- Contributing to the decision-making process of approving interest free financing of bulk customer purchases
- Reviewing credit terms of accounts and increasing, reducing or revoking the payment term and credit and order limits as required by policy
- Persuading customers with a credit balance to purchase more
- In case they sought refunds, processed it
- Direct reporting to the client and interacting with them on a daily basis
- Conducting monthly conference calls with the client and also with different department heads whenever necessary
- Responsible for processing the Credit card payments
- Worked on declined credit card payments and checks returned unpaid
- Participate as a member of the credit/collection team
- Interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc
- Training New Hires as well as addressing training needs of full-time employees.
Education
BCOM, Higher Second Class -
Pune University
HSC, Passed -
Maharashtra Board
SSC, First Class -
Maharashtra Board
Skills
- Decision Making
- Negotiation
- Communication
- Customer Service
- Problem Solving
- Customer Focus
- Performance monitoring
- Complaint resolution
Softwaresandtyping
- Knowledge of MS word, Excel, Power point, DOS.
- Worked on Citrix ERP, Oracle 11i, Oracle 11.5i, Oracle R12, MFG PRO and Millennium Mainframe.
- Completed a Certificate course in Typing.
Timeline
Team Lead
Danfoss Technologies Pvt Ltd
07.2021 - Current
Team Lead
Eaton Technologies Pvt Ltd
07.2019 - 08.2021
Credit Analyst
Eaton Technologies Pvt Ltd
04.2012 - 06.2019
Customer Finance Advisor
Hutchinson 3 Global Services Pvt Ltd
A/R & Credit and collections coordinator (Sr Customer Service Executive)
Zensar Technologies
BCOM, Higher Second Class -
Pune University
HSC, Passed -
Maharashtra Board
SSC, First Class -
Maharashtra Board
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