Pradeep Gupta
VP - Tech Strategy
Summary
Performance-driven Vice President with 24+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Over 24+ yrs of solution Development experience, creating award-wining variety of applications across financial technology, process automation. Managing DevOps tools and reporting solutions. Experience in varies fields like call center, back office, production support, application support and project management. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile. Thrive in deadline-driven environments.
Excellent team-building Smooth onboarding fo India colleagues to organization through thematic and forward looking approach with the help of various leaderships and tools.
Involved in various Tech strategy to optimize the use of third party resources and various agenda of organization. Experienced Engineering & Digital Development with a demonstrated the history of working in the information technology and services industry. Skilled in Business Process, Service-Level Agreement (SLA).
Overview
19
19
years of professional experience
3
3
Certifications
Work History
VP Tech Strategy
Barclays Global Service Center
10.2023 - Current
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Launched successful recruitment campaigns targeting top-tier talent, resulting in improved workforce quality.
- Engaging with different tech strategy to optimize utilization of cost and resources across organization.
- Develop and implement a vision that integrates key goals and priorities of organization
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Involved in many tech Strategy across organization
VP - Digitization and Onboarding
Barclays Global Service Center
01.2021 - 10.2023
- Along with Digitization team additional responsibility has been provided to smooth onboarding to employees in organization
- Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
- Developed and executed targeted business development initiatives, leading to an expansion of the company''s client base.
- Developed a dashboard by using looking forward approach of new joiners to ensure smooth onboarding of employees
- Regular updates to Senior leadership about the progress and met the KPI agreed with all the major stakeholders
- Identifying the gaps in onboarding process and resolve with the help of other teams
- Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved employee onboarding experience.
AVP - Digitization
Barclays Global Service
11.2015 - 01.2021
- Understanding the requirement and design the solution
- Completing all the projects following the Barclays standard policies
- Project planning
- Managing DevOps Tools
- Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management
- Implementing the new technology in team to provide better solutions
- Coordination with developers for final application
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Established policies and procedures that improved operational efficiency within the organization.
- Upgraded team with new technologies
- Completed trainings in new technologies including Specialization in Python from Coursera (university of Michigan), ML, etc
- Proactively disseminating information to all stakeholders
- Identifying, managing and mitigating risk
- Managing the overall schedule to ensure that work is assigned and completed on time and within budget
- Responsible for the overall success of project/assignment
- Provide the go live and post implementation support.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
Manager - Application
AEGIS LTD
05.2013 - 10.2015
- Requirement gathering
- Understanding the requirement and design the solution based on that
- Provide POC to customer, based on requirement
- Project planning
- Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management
- Coordination with developers for final application
- Proactively disseminating information to all stakeholders
- Identifying, managing and mitigating risk
- Managing the overall schedule to ensure that work is assigned and completed on time and within budget
- Responsible for the overall success of project/assignment
- Provide the go live and post implementation support.
Manager - Application Support
AGC Networks LTD
01.2011 - 05.2013
- Delivery Management: Ensuring that all the Incidents, Problem Tickets, Work Orders and other relevant deliverables are of highest quality and delivered on time, while trying to optimize the services continuously at all times
- Ensuring that service levels are being adhered to at all times
- Causal analysis
- Team & Resource Management: Hiring, Appraisals, Retention, Pyramid Management, Travel, Training, Team motivation and strong team connect, Optimize the mix of resources to obtain maximum results at lowest cost
- Collect, analyze and report SLA and metrics data (and take corrective actions as warranted)
- Resolve issues with application-level service performance
- Communication Management: Keeping the partners and all stakeholders informed about all engagement metrics at all times, Dashboard reporting
- Assist teams with problem triage, categorization (break/fix vs
- Enhancement), root cause analysis and ability to duplicate a problem
- IVR application support
- Handling multiple clients across all locations.
Asst. manager - Production Support
Aegis LTD
07.2007 - 01.2011
- Measure, monitor and improve client service by guiding team members and driving excellence in service delivery
- Ensure SLA meeting and client management
- Audit Coordinator for PCI DSS and SAS-70
- Provide the process improvement and reduce the chances of error
- Conducted BCP-DR for key client portfolio & facilitated client interactions through process transitions, & client audits.
Business analyst
Bank of America
05.2007 - 07.2007
- Extract data from various source systems and input them in an Excel spreadsheet/ Power Point
- Analyze data and present findings to business partners – both historical and predictive models
- Identify, develop and implement performance measuring and tracking methods to facilitate reporting
- Monitor and support ongoing program to maintain outstanding data quality
- Prepare and execute as requested/required management reports.
Business analyst
Hewitt associates
10.2004 - 05.2007
- Went to Illinois, USA on OJT for transition of Benefit Analyst work to Gurgaon
- Resolving complex workflows initiated by Benefit center associates
- Handling escalations forwarded by process associates
- Ensuring regular & timely communication between US, Gurgaon and third parties.
Education
MBA (IT) - undefined
M. Sc(I.T) - undefined
Skills
Total 24 yrs of experience inundefined
Certification
Specialization in Python from Coursera
Pages
3
Timeline
VP Tech Strategy
Barclays Global Service Center
10.2023 - Current
VP - Digitization and Onboarding
Barclays Global Service Center
01.2021 - 10.2023
AVP - Digitization
Barclays Global Service
11.2015 - 01.2021
Manager - Application
AEGIS LTD
05.2013 - 10.2015
Manager - Application Support
AGC Networks LTD
01.2011 - 05.2013
Asst. manager - Production Support
Aegis LTD
07.2007 - 01.2011
Business analyst
Bank of America
05.2007 - 07.2007
Business analyst
Hewitt associates
10.2004 - 05.2007
MBA (IT) - undefined
M. Sc(I.T) - undefined
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