Pradeep Gupta
Greater Noida West
Summary
Resourceful vice president with 20 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner. Adept at collaborating with various stakeholders to drive strategic initiatives and optimize resource utilization.
Overview
20
20
years of professional experience
Work History
VP - Tech Strategy & Vendor Partnership
Barclays Global Service Center, Noida, India
Noida
11.2015 - Current
- Spearheaded strategic planning initiatives by closely collaborating with department heads, ensuring all efforts were aligned with corporate objectives.
- Implemented innovative tech strategies to optimize resource utilization across the organization, resulting in significant cost savings.
- Drove digital transformation efforts within the organization by implementing cutting-edge technology solutions, resulting in streamlined workflows and improved efficiency.
- Provided regular updates to senior leadership on the progress of onboarding initiatives, meeting and exceeding key performance indicators agreed upon with major stakeholders.
- Managed project scope effectively to deliver solutions as agreed upon, fostering strong relationships with approximately 70 stakeholders.
Manager - Application
AEGIS LTD
Gurgaon
07.2007 - 10.2015
- Proactively managed project scope and disseminated information to stakeholders, ensuring alignment with project goals and objectives.
- Ensured project success and client satisfaction through effective project management and leadership.
- Collected, analyzed, and reported SLA and metrics data, ensuring service excellence and client satisfaction.
- Handled multiple clients across various locations, providing exceptional support and fostering positive client relationships.
- Improved client service delivery and conducted process improvement initiatives, resulting in enhanced service quality and efficiency.
- Facilitated client interactions and conducted BCP-DR for key clients, ensuring business continuity and resilience.
Business Analyst
Hewitt Associates
Gurgaon
10.2004 - 05.2007
- Successfully transitioned Benefit Analyst work from Illinois, USA to Gurgaon, India, demonstrating strong analytical and problem-solving skills.
- Resolved complex workflows initiated by Benefit center associates, contributing to improved operational efficiency.
Education
MBA - IT
Manipal University
07-2010
Master of Science - IT
Manipal University
07-2003
Bachelor of Commerce -
Delhi University
05-2000
Skills
- Alteryx
- Tableau
- MS-SQL Server
- SharePoint
- Tech Strategy
- Vendor Partnership
- Stakeholder Management
- Project Management
- Risk Management
- Control Governance
- Leadership
- Timeline Strict Delivery
- Program Management
- Strategy Making
- Strength Analysis
- Technical Support
Accomplishments
- CEO award for project management of vaccination drive
- Exemplary contribution on getting raffle created for Barclays INDIA
- Barclays value award 2019 for best automation
- As a part of Noida Volunteering Network (NVN) team, Recognized as community Superhero team.
- Senior leadership recognition including CEO of Barclays
Timeline
VP - Tech Strategy & Vendor Partnership
Barclays Global Service Center, Noida, India
11.2015 - Current
Manager - Application
AEGIS LTD
07.2007 - 10.2015
Business Analyst
Hewitt Associates
10.2004 - 05.2007
MBA - IT
Manipal University
Master of Science - IT
Manipal University
Bachelor of Commerce -
Delhi University
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