Pradeep K

Highly motivated professional with a strong desire for career growth and challenges. Seeking an opportunity to contribute knowledge and skills in a collaborative and enriching environment that fosters both organizational and personal development. With 5.7 years of extensive experience in IT end-user support, computer hardware administration, troubleshooting, and working with various operating systems such as Microsoft Windows 10 and 11. Proficient in handling AD, DHCP, Outlook, BigFix, and network printers. Known for being organized, dependable, and capable of managing multiple priorities with a positive attitude. Demonstrated willingness to take on additional responsibilities to ensure the achievement of team goals.

• Install, configure, and troubleshoot hardware and software for end-users. Installed software, modified and repaired hardware and resolved technical issues.
• Provided level 2 IT support to non-technical personnel within the business.
• Manage users ticket using BMC Helix and follows up on users' issues Via email and phone.
• Manage and maintain network infrastructure, including switches.
• Provide technical support for remote users and remote offices.
• Participate in IT projects, including system upgrades and migrations.
• Manage and maintain inventory of IT assets, including computers and peripherals.
• Collaborate with other IT teams to ensure seamless integration of systems, switches and servers processes.
• Provide technical support for desktop, laptops, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory.
• Configure BIOS settings 1st, then image some old Dell, HP and Lenovo laptops, desktop for new onboarding employees.
• Collaborated with vendors to locate replacement components and resolve the problems.
• Timely analyze whether any repairs or replacements is needed.
• Installing and updating antivirus software on a regular basis.
• Provided VPN access to the users and share folder access.
• Working on the SCCM server tool. Laptops and desktops imaged deployed through SCCM.
• Responsible for monthly security updates and patching for all workstations.
• Installing client operating systems like windows (windows 7, windows 10/11).
• Configuring MS Outlook and Mapping PST and troubleshoot the problems with MS Outlook.
• Taking backup and restoring users' profiles and computer join Microsoft Azure AD.
• Replying to mail queries and attending Outage calls.
• Working on the Active Directory and providing Tire-II support for 2000 pulse users.
• Provided support for real time end-user applications for the various clients.

CNA