Pradeep Kamath

• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Managed budget implementations, employee evaluations, and contract details.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Oversaw inventory management processes to maintain proper stock levels and minimize

• Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.

Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Client Servicing, Visitor managements and Handling VVIP /VIP visitors.

• Monitored cabin safety, adhering to DGCA regulations and company policies at all times.
• Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
• Promoted a culture of teamwork within the cabin crew by encouraging open communication and collaboration among colleagues.
• Enhanced customer satisfaction by ensuring timely and efficient service during flights.
• Conducted pre-flight briefings to ensure all crew members were well informed and prepared for each flight.

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

• Managed group bookings to ensure seamless organization of events and accommodations.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.