Pradeep K B

· Handling and performing the ‘Periodic/ First time external audits’ to delivery service partners/ business partners under the regulatory of ‘Transportation Risk & Compliance’.

· Performing the detail Investigation on ‘high escalations’ which are received from the node level operations team/ quality team/ Top management / external partners (vendors & sellers) to determine the root causes (RCA) for the issue.

· Onboarding the new programs / transition under Global Solutions and Risk Compliance (GSRC) organization.

· Running initiatives including standard operating procedures, process improvements, process changes, technology enhancements and conducting regular reviews to identify efficiencies & cost saving opportunities.

· Setting up the quality metrics (Targets, Head count, Critical, Non Critical) along with the Operations Team management and Quality Team management.

· Implementing the risk measurement tools/ indicators (FMEA) within the quality teams to check the effectiveness.

· Implementing the long-term corrective and preventive actions (CAPA) in specific areas to prevent / to eradicate the risk.

· Designing and monitoring data governance, data quality, metadata policies, standard, tools, processes to ensure data control and remediation for company wide data management function.

· Collaborating or consulting with cross functional business partners (program team/ other org quality teams/ Ops teams) to seek or to share projects(Automations, Risk, Procedures etc) to implement.

Senior Compliance Quality Analyst

· Performing quality audits for classified ‘Dangerous goods’ on daily basis to ensure regulatory and legal compliance of its products and services worldwide.

· Allocating the daily audits to other node (EU, CN, PL, RO, SJO, AMM) auditors and maintaining the audit data.

· Preparing & providing the weekly, monthly, quarterly, yearly audit reports to quality management team.

Verified customer documents per investor specifications, calculated income and debts based on hardship reasons.

Prepared the set of documents (package) according to the investor policies and guidelines to submit to underwriter for loan modifications.

Facilitated onboarding for production and quality teams, ensuring smooth transition and integration.

Trained operations and quality team members on processes and best practices.

· Setting up the goals, procedures, data tools & mechanisms to Ops & Quality teams.

· Collating and handling the various queries relating to processes to have discussions with the state side partners.

· Communicated important updates and new procedures to team and management.

· Preparing the process flowcharts, procedures, weekly reports, monthly reports.

· Handling the small automation projects with the help of business analysts.

Process Analyst - Quality

· Performing the quality checks for vendor invoices as per the investor policies to release the amount for mortgage work done by the vendors.

· Reviewing and performing the quality checks of property inspection images/photos for the vendor completed work.

· Reviewed and validated bankrupted customer documents to ensure compliance with procedures.

· Classified and prepared package documents for attorney submission supporting loan modifications.