Pradeep RAJBHAR
Mumbai
Summary
Dynamic IT leader with a proven track record at Pepper Advantage India, excelling in information security and digital transformation. Expert in managing Azure and AWS cloud infrastructures, while enhancing operational efficiency. Adept at budget management and team alignment, driving significant improvements in cyber threat awareness and compliance across diverse locations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate Vice President – Information Technology
Pepper Advantage India
Mumbai
09.2025 - Current
- Heading IT with Team of 7
- Cyber Security and Compliance.
- Performed VAPT and security audits, addressing identified vulnerabilities promptly to enhance security posture.
- ISO 27001: 2022 Audit and certification for all office locations.
- Managed KnowBe4 cyber security training, and improved employee cyber threat awareness.
- Optimized IT Infrastructure to support seamless operations across diverse geo locations.
- Managed CRM systems, including Teckinfo and LeadSquared, to streamline customer interactions.
- Managed dialer systems, including Teckinfo, Qkonnect, and Tata Smartflo, to optimize call efficiency.
- Leading digital transformation – Omnichannel Solution for Contact Centre Business
- Microsoft 365 policies rollout to protect the data – AIP, DLP, Intune MDM/MAM etc.
- Executed cost optimization strategies for Azure Cloud, Microsoft 365 licenses, and firewall licenses, resulting in increased budget efficiency.
- Facilitating new process (customer) onboarding with IT infrastructure readiness.
- Quarterly DR and BCP drill with report preparation and sign-off.
- FortiSASE web proxy deployment and policy optimization.
- Managing Cloud Infrastructure – Azure and AWS.
- Review Arctic Wolf logs for activity suspicious tracking.
- Team Management: Aligning team with business goal, delegating task and creating strategy to achieve it.
- Implemented cost reduction measures while maintaining quality standards.
- Collaborated with cross-functional teams to align business objectives and improve performance.
- Collaborated with cross-functional teams to align business objectives and improve performance.
Senior Manager – Information Technology
Nucleus Office Parks, a Blackstone company
Mumbai
07.2023 - 09.2025
- Led team of 7 in managing IT operations across multiple locations including Mumbai, Chennai, Gurugram, and Bangalore.
- Optimized IT infrastructure to improve operational efficiency across diverse locations.
- Managed deployment of AWS EC2 instances and M365 E5, optimizing costs while ensuring data security.
- Conducted annual vulnerability assessments and penetration testing on all IT assets, resulting in enhanced security measures.
- Implemented monthly source code reviews to proactively identify and mitigate potential vulnerabilities.
- Managed security audits for smart building applications on iOS, Android, and web platforms, ensuring adherence to best practices.
- Oversaw KnowBe4 cyber security training, improving employee awareness of cyber threats.
- Directed infrastructure setup for new SAP project, including configuration of network systems and SSL certificate integration.
- Developed IT policies and procedures to safeguard data integrity and security.
- Oversaw IT budgeting and resource allocation for various departmental initiatives.
- Conducted regular system audits to ensure compliance with industry standards and regulations.
- Established technology policies, procedures, and standards to guide organizational use.
- Identified opportunities for improvement within existing IT infrastructure and processes.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Managed backup, user account and helpdesk systems.
- Controlled operational IT budget and expenditures within department parameters.
Senior Manager – Information Technology
Teleperformance
Mumbai
11.2022 - 07.2023
- Led incident response and governance efforts, ensuring compliance reporting for Tenable, McAfee DLP, and CrowdStrike patching.
- Executed comprehensive security risk assessments, addressing vulnerabilities with targeted closure actions.
- Performed vulnerability assessments and implemented gap closure strategies across multiple processes.
- Collaborated with information security team to review and implement server hardening policies, strengthening security posture.
- Conducted global compliance and security policy audits, identifying critical gaps and ensuring adherence.
- Audited Active Directory group policies, enhancing security and streamlining operational efficiency.
- Evaluated internet proxy and email policies to streamline compliance across processes.
- Assessed file server access and backup policies, implementing necessary improvements for security.
- Participated in internal audits related to information security measures taken by the company.
Manager – Information Technology
Oberoi Realty Limited
Mumbai
12.2006 - 10.2022
- Led a team of 12 to ensure server infrastructure uptime and availability.
- Coordinated software upgrades and system implementations, enhancing operational capabilities across the organization.
- Developed IT policies and procedures for operational efficiency and security compliance.
- Managed physical servers, overseeing build, operation, and decommission processes.
- Handled server OS management, including installation, upgrades, and maintenance.
- Administered virtual server environments using VMware and Hyper-V.
- Managed hyper-converged infrastructure with Dell VxRail systems.
- Ensured IT infrastructure services remained operational, achieving consistent uptime.
- Oversaw Active Directory management, focusing on user groups and account identities.
- Implemented security patch updates across server systems to fortify defenses.
- Analyzed technology needs to align with business objectives and growth strategies.
- Oversaw data management practices to safeguard sensitive company information.
- Facilitated training sessions for staff on new technology tools and applications.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Created detailed documentation for software, hardware, and network configurations.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Ensured all components are compatible with existing systems prior to implementation.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Assessed current infrastructure capabilities against future requirements.
- Analyzed user needs and developed specifications for new systems or modifications.
- Conducted research to identify new technologies that could improve operations.
- Supervised lifecycle processes pertaining to IT framework.
- Controlled operational IT budget and expenditures within department parameters.
- Managed backup, user account and helpdesk systems.
- Evaluated organization's technology landscape to recommend targeted upgrades for hardware and software, aligning with business needs.
FM Support Engineer (IT Administrator)
Saicom Systems & Services
Mumbai
06.2004 - 11.2006
- Managed IT infrastructure across multiple locations, ensuring reliable LAN and WAN connectivity.
- Administered user accounts and permissions across systems and applications, enhancing security and access control.
- Installed and configured hardware, software, and peripheral components for users.
- Performed regular maintenance of servers, workstations, routers, switches, and other IT equipment.
- Troubleshot and resolved software and hardware issues for client systems, minimizing downtime and improving user experience.
Education
B.C.A. -
IGNOU
12-2010
H.S.C. – Science -
Maharashtra State Board
02-2000
S.S.C. -
Maharashtra State Board
03-1998
Skills
- IT Infrastructure and operations management
- Information security - VAPT, GRC and Audit, IAM
- Digital transformation
- Service delivery management
- CRM systems management
- Troubleshooting and problem resolution
- Budget management
- Azure Cloud and AWS Cloud
- Microsoft 365, AIP, Intune, MAM/MDM
- Server Hardware HP,Dell, IBM
- Fortinet Firewall, FortiSASE, Netskope, Zscaler Cisco, VPN
- Crowdstrike, McAfee, Microsoft Sentinel
- SAP ECC and SAP Rise infrastructure setup
Certification
• Certified in Cybersecurity (CC), ISC2 - 2024
• Azure Fundamentals, AZ-900 - 2023
• Azure Administrator, AZ-104 - 2023
• Azure Infra Solutions, AZ-305 - 2023
• M. C. P. 346 - 2014
• M. C. T. S., 652 - 2010
• M. C. P., 290 - 2006
• Azure Fundamentals, AZ-900 - 2023
• Azure Administrator, AZ-104 - 2023
• Azure Infra Solutions, AZ-305 - 2023
• M. C. P. 346 - 2014
• M. C. T. S., 652 - 2010
• M. C. P., 290 - 2006
Hobbies and Interests
- Internet surfing, Music, Movies, Web series, Travelling and Swimming
Training
- Certified Microsoft Azure Solutions Architect Expert, 2023
- PMP certification training from Spectrum Network Solutions Pvt Ltd, 2018
- Certified Information System Security Professional training from KCC Technologies, 2016
- Certification Course on Network Security, Penetration Testing and Cyber Forensic from Bombay Chambers of Commerce & Industry, 2016
- Implementing Azure Infrastructure Solutions training from KCC Technologies, 2015
- Microsoft Exchange 2010 training from Spectrum Network Solutions Pvt Ltd, 2011
Personal Information
Marital Status: Married
Birth Year: 1985
Timeline
Associate Vice President – Information Technology
Pepper Advantage India
09.2025 - Current
Senior Manager – Information Technology
Nucleus Office Parks, a Blackstone company
07.2023 - 09.2025
Senior Manager – Information Technology
Teleperformance
11.2022 - 07.2023
Manager – Information Technology
Oberoi Realty Limited
12.2006 - 10.2022
FM Support Engineer (IT Administrator)
Saicom Systems & Services
06.2004 - 11.2006
B.C.A. -
IGNOU
H.S.C. – Science -
Maharashtra State Board
S.S.C. -
Maharashtra State Board