Summary
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
AssistantManager
PRADEEP KUMAR

PRADEEP KUMAR

Lead Analyst
Chennai,TN

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Work History

Lead Analyst

GoPik Connect Pvt Ltd
Chennai, Tamil nadu
06.2023 - Current
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.

Deputy Manager

CAMS
Chennai, TamilNadu
11.2021 - 01.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Manager and reporting officer for 5 teams in business unit.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Senior Customer Service and Operations Analyst

Royal Bank Of Scotland
Chennai, TamilNadu
11.2018 - 05.2021
  • Manage team of approx. 15 to 18 Customer Service Representatives and ensure that all key metrics of performance as per Client SLA are met and exceeded.
  • Manage team performance and responsible for overall development of team.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Investigate and measure risks in lending in line with bank guidelines.
  • Advised Team Manager and QC Managers of thematic issues to incorporate best practices for future processes.
  • Designed plans to improve operations and suggested changes to systems for overall organization

Phone Banking Officer

CITI BANK INDIA
Chennai, TamilNadu
08.2017 - 09.2018
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support

Senior Customer Service Executive

Intelenet Global Services
Chennai, TamilNadu
03.2015 - 06.2017
  • Created debt analysis and comparison reports contrasting different debt products, including various conventional and government-backed financing options.
  • Oversaw quality control of tax credit financial models, including management of models involving underwriting integrity and project budgets.
  • Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions

Education

Bachelor of Engineering - Electronics And Communications Engineering

Loyola Institute Of Technology
Chennai
08.2008 - 06.2014

Master Of Technology - Electronics And Communication

SRM University
Chennai
08.2015 - 07.2020

Skills

    Operational improvement

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Accomplishments

  • Documented and resolved performance issues of employees which led to 45% increase in efficiency of the unit.
  • Supervised 5 teams of 60+ staff members.
  • Resolved product issue through consumer testing.
  • Achieved 95% quality through effectively helping with effective work force management.

Certification

PMI - PMP

Quote

The human brain is an incredible pattern-matching machine.
Jeff Bezos

Timeline

PMI - PMP

12-2023

Lead Analyst

GoPik Connect Pvt Ltd
06.2023 - Current

Lean Management

01-2023

Talent Management

01-2023

SCRUM: ADVANCED

01-2023

Lean Six SIgma: Black Belt

01-2023

Deputy Manager

CAMS
11.2021 - 01.2023

Senior Customer Service and Operations Analyst

Royal Bank Of Scotland
11.2018 - 05.2021

Phone Banking Officer

CITI BANK INDIA
08.2017 - 09.2018

Master Of Technology - Electronics And Communication

SRM University
08.2015 - 07.2020

Senior Customer Service Executive

Intelenet Global Services
03.2015 - 06.2017

Bachelor of Engineering - Electronics And Communications Engineering

Loyola Institute Of Technology
08.2008 - 06.2014
PRADEEP KUMARLead Analyst