Pradeep Kumar
New Delhi
Summary
The most awards for top productivity in December 2020 Man of vision & ideas, helped improve customer experience by giving ideas like, Myrewards integration in mobile banking App, currency order via App, CA view access to revolve BACS Payment query at FPOC, cheaque deposit by mobile banking App in pipeline. Chartered Banker Certified 2020 Trusted advisor, point of contact for team mates & manager alike. Most experienced advisor on the floor as of today. Supported the bank by giving 10, 11 and even 12 hours of log in, during COVID-19 lockdown period in India. Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Banker
NATWEST
New Delhi
04.2014 - Current
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Implemented new policies, procedures, products, and services in order to improve efficiency.
- Resolved customer complaints regarding banking products or services in a timely manner.
- Trained new employees on proper procedures when dealing with customers' accounts and transactions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education
Master of Business Administration in Finance -
Sikkim Manipal University
01.2020
Bachelor of Commerce -
University Of Delhi
01-2006
Skills
- Good in Microsoft Excel
- Operational Support
- Team member development and Training
- MIS Reporting skills
Certification
- Chartered Banker Certified, 2020
Languages
- English
- Hindi
Accomplishments
- The most trusted mentor
- Innovator and Improver
- Man of Ideas and implementation
- Cheaque Deposit Via Mobile banking app
- Myrewards Integration in Mobile banking app
- Currency Order via mobile banking app
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Banker
NATWEST
04.2014 - Current
Master of Business Administration in Finance -
Sikkim Manipal University
Bachelor of Commerce -
University Of Delhi
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