PRADEEP KUMAR

- Global head of Presales for Kapture.cx, a SaaS based Cx automation platform/product

- Running multiple programs to streamline presales activities

- Multimillion dollar revenue ownership alongside CRO and CEO

- Building high performing team

- Continuous improvement - running programs to provide right product market fit inputs with research, data inputs and product inputs

- Reports to Chief Product Officer on product strategy

• Head of Cx technology implementation providing E2E solutions for post order experience
• Managed unified communications spanning 5+ workspace and communication platforms, 500+ meeting and boarding rooms, AV solutions
• Also responsible for ITSM and Security programs for ANS Commerce and Flipkarthealthplus subsidiaries of Flipkart
• Lead a high performing team comprising of system engineers, SDEs, dev ops teams and program managers to handle 5K + devices, 20+ software products and inhouse solutions

• Proven ability to develop and implement creative IVR & Telecom solutions across 4 continents
• Reported regularly to managers on project budget, progress, and technical problems. Helped save costs of up to USD 2 Million per year in dispatch accuracy for XPS laptops and desktops
• Monitored project progress, identified risks and took corrective action as needed. Audacious goal to merge add-on sales with technical support yielded YoY growth of software services by 40% consistently
• Analyzed project performance data to identify areas of improvement. Implemented new tech stacks such as speech analytics & work force optimisation products helping save 10% opex in US consumer business
• Maintained open communication by presenting regular updates on project status to customers. Road shows of new product releases organised across India offices.
• Demonstrated strong organizational and time management skills while managing multiple projects. Inception of Out of Warranty Sales queue saw 210% YoY revenue jump with a close rate of 35%
• Recruited and oversaw personnel to achieve performance and quality targets. Hired more than 2K tech support associates in my people manager stint spanning 10 years
• Passionate about learning and committed to continual improvement. Exceptional Performance across Sales Queues, Crown Jewel product support: Dell XPS, Creating new avenues such as Dell Software Support SKUs and generating revenue