Pradeep Kumar
CHOOLAI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
F&D OUTLETS MANAGER
Hilton Seychelles Labriz Resort & Spa
MAHE
07.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
ASST. FOOD & BEVERAGE MANAGER
HOTEL FORTEL
CHENNAI
09.2021 - 05.2021
- Take responsibility for the business performance of the restaurant
- Analyse and plan restaurant sales levels and profitability
- Organised marketing activities, such as promotional events and discount schemes
RESTAURANT MANAGER
HOTEL RAMADA Wyndham Groups
CHENNAI
09.2017 - 02.2020
- Create and execute plans for department sales, profit and staff development
- Set budgets or agree them with senior management Plan and coordinate menus
- Train, manage and motivate staff
ASST. RESTAURANT MANAGER
CORAL STRAND
MAHE
01.2013 - 04.2017
- Meet and greet customers, organised table reservations and offer advice about menu and wine choices
- Maintain high standards of quality control, hygiene, and health and safety
- Prepare reports at the end of the shift/week, including staff control, food control and sales
FOOD AND BEVERAGE SUPERVISOR
HOTEL RESIDENCY TOWERS
CHENNAI
01.2006 - 12.2012
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Oversee all front and back of the house restaurant operations
Education
High School Diploma -
DHMCT At ANNAMALAI UNIVERSITY
CHENNAI05-2010
Skills
- Policy Implementation
- Performance Management
- Expense Tracking
- Financial Management
- Strategic Planning
- Workforce Management
- Marketing
- Contract Management
- Business Development
- Operations Management
- Verbal and written communication
- Team Leadership
- Cross-functional team management
- Staff Training and Development
- Sales Techniques
- Time Management
- Budget Control
- Lead Generation
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- WSET LEVEL I AND II COMPLETED
References
References available upon request.
Timeline
ASST. FOOD & BEVERAGE MANAGER
HOTEL FORTEL
09.2021 - 05.2021
F&D OUTLETS MANAGER
Hilton Seychelles Labriz Resort & Spa
07.2021 - Current
RESTAURANT MANAGER
HOTEL RAMADA Wyndham Groups
09.2017 - 02.2020
ASST. RESTAURANT MANAGER
CORAL STRAND
01.2013 - 04.2017
FOOD AND BEVERAGE SUPERVISOR
HOTEL RESIDENCY TOWERS
01.2006 - 12.2012
High School Diploma -
DHMCT At ANNAMALAI UNIVERSITY
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