Pradeep Kumar
Customer Service Expert
Mathura
Summary
To seek and established stable career with a reputed organization where I offer my challenging opportunity to utilize my skills and process knowledge to achieve highest of excellence in the field of management.
Overview
2019
2019
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Subject Matter Expert/Team Lead
Concentrix + Webhelp
5 2019 - 9 2024
- Handled Team of more than 25+ people and sharing day-wise data with them
- Handled 20 chats and 10 calls on daily basis
- Provided product knowledge to the nesting batches
- Participated in training and development programs to improve customer service skills
- Audited chats and calls on daily basis, provided coaching and feedbacks to the agents
- Attended quality and WFM sessions for new updates, shared those updates with the team
Operation Executive
Concentrix + Webhelp
09.2018 - 02.2019
- Handled customer inquiries on email and provided the best resolutions
- Processed orders and provided information about the company products and services
Accountant
Devraj Niwas Hotel
03.2016 - 08.2018
- Handled day-to-day accounting processes to drive financial accuracy
- Interacted with the client on front office and provided best services to them
- Daily report preparation
Customer Activation Officer
Bharti Airtel Limited
04.2014 - 03.2015
- Handled distribution point and activated the SIM
- Verifying CAF vs customer ID's and activating the customer number
- Completed the day-wise activation target and also meted monthly distributor target
Education
12th Passed -
Army School
Mathura, Uttar Pradesh 01.2006 - 06.2009
10th Passed - undefined
Army School
Mathura, Uttar Pradesh 01.2006 - 06.2007
Skills
Customer service
Listening Music and Gyming
I love to listen old songs and go to gym daily.
Timeline
Operation Executive
Concentrix + Webhelp
09.2018 - 02.2019
Accountant
Devraj Niwas Hotel
03.2016 - 08.2018
Customer Activation Officer
Bharti Airtel Limited
04.2014 - 03.2015
12th Passed -
Army School
01.2006 - 06.2009
10th Passed - undefined
Army School
01.2006 - 06.2007
Subject Matter Expert/Team Lead
Concentrix + Webhelp
5 2019 - 9 2024
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