Pradeep Kumar
Chennai
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
6
6
years of professional experience
Work History
Senior Client Partner
Access Health Care
Chennai
08.2022 - 01.2024
- Developed training materials for new staff members on how best to interact with customers.
- Actively participated in industry events, conferences, and tradeshows representing the company's brand image.
- Identified areas of improvement in existing processes by analyzing customer feedback surveys.
Senior Executive
Hexaware Technologies
Chennai
04.2018 - 07.2022
- Produced timely and accurate reports about findings.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Maintained communication with external agencies regarding status of applications and requested additional documentation as needed.
- Identified areas for improvement within existing procedures used for screening applicants.
- Responsible for overall customer service and for the smooth functioning.
- Arranging for the required documentation that fulfills KYC norms.
- Verify the documents provided against the originals, and certify the same.
- Train team members on documentation.
- Maintain the online reporting system.
- Worked collaboratively in a team environment.
Education
Associate of Science - Computer Applications
Veltech Arts And Science College
Chennai04-2017
Skills
- Creative solutions
- Customer satisfaction
- Executive communication
- Work training
- Account management
- Client relationship management
Accomplishments
- Awarded as Employer of the month in April 2020
- Winner of District level Volleyball Player
- Winner of zonal level Badminton Player
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Senior Client Partner
Access Health Care
08.2022 - 01.2024
Senior Executive
Hexaware Technologies
04.2018 - 07.2022
Associate of Science - Computer Applications
Veltech Arts And Science College
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