Summary
Overview
Work History
Education
Skills
Certification
Career Timeline - Recent Organizations
Personal Information
Professional Highlights
Work Availability
Timeline
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PRADEEP KUMAR

PRADEEP KUMAR

VP Operations
Bengaluru

Summary

A competent professional offering over 25 years of experience in Delivery Management, Application Development, Application Support, Application Modernization, Transformation Management, Transitioning Projects, Project & Program Management and Business savvy Leader, P&L up to 20M USD ABR, increased ROI on India Centre by 2X, defined policies and KPIs resulting in 40% cost saving for India Centre International exposure: US , Netherlands , Germany, Hungary , Japan, China, Hong Kong, Malaysia, Singapore, UAE, Qatar Proven expertise of leading and managing multi cultured and multi-racial teams across geographies in a large SI program Expertise in deployment and utilization of services with support of partners in pre-sales technical efforts, Proof of Concepts, reviewing designs and providing guidance in RFP/tender responses End-to-end experience in creating strategic client-specific business solutions along with complete understanding of the Bid Management Cycle Proven capabilities in engaging with clients & their top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level Delivery Anchor with career success in delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction P&L Driver & Revenue Accelerator: Drove the operations for the organization, employed a pragmatic approach and catapulted the profits Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services Skilled in implementing project methodologies like Agile / Scrum Methodology, possess broad technical knowledge of application design, architecture and application integration

Offering strong foundation in leadership and strategic thinking, coupled with desire to excel in dynamic operational environment. Brings solid grasp of business operations and project management, demonstrating ability to quickly adapt and master new concepts. Ready to use and develop analytical skills and problem-solving abilities in Operations role.

Overview

28
28
years of professional experience
7
7
years of post-secondary education
11
11
Certifications
7
7
Languages

Work History

VP of Operations

Ignitarium Technology Solutions Private
Benguluru
02.2023 - Current
  • Led organizational restructuring initiatives to improve overall efficiency by 5%, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Driving continual improvement initiatives to ensure excellence in hiring top talent through metrics-based measurement process
  • Driving organizational Resource Utilization objectives (steady state 75%) and coming up with effective intervention & improvement mechanism
  • Ensuring reduction in operations spend YoY with continuous improvement (0.75% to 1%) while implementing cost-effective maintenance and sustainability practices
  • Spearheading the implementation of ISMS frameworks like MSD, DarwinBox while ensuring compliance with industry standards and regulations
  • Ensuring the smooth functioning of IT systems and infrastructure and driving cybersecurity and data protection roadmap

Delivery Leader

Virtusa Consulting Services Pvt. Ltd.
Benguluru
05.2018 - 02.2023
  • Driving continual improvement initiatives to ensure excellence in delivery through metrics-based measurement process & define project management principles, processes & procedures
  • Driving organizational project management maturity model and creating end-to-end project management methodology, standards and templates which covers entire lifecycle of a project from Initiation, Planning, Execution, Monitor and Control to closure of Project
  • Spearheading Project Transitions, Transformation IT Applications & Tool Implementations and providing Project Management support for organizational strategic initiatives
  • Spearheading the end-to-end Project Management, Delivery Management, Escalation Management, Operations Management, Stakeholder Engagement, Risk Management, Performance Management, Vendor Management, Liaison & Coordination, Client Retention, Key Operations Report, P&L Management, Employee Engagement & Retention, Training & Development and People Management
  • Developing project baselines, monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects
  • Scheduling & monitoring resources; monitored project status during the course of periodic project meetings and code-red programs
  • Analyzing the user needs and requirements for determining feasibility of project during the proposal stage to determine whether they can be delivered within time and cost constraints
  • Interacting with team members for ensuring smooth progress of project work; ensuring adherence to quality norms throughout the implementation process
  • Devising & implementing IT strategies and business plans in line with the company’s business plans; creating and implementing policies and procedures for all IT platforms
  • Initiating & managing complex, departmental work and driving continuous improvement in metrics, SLA TAT, reusability and automation
  • Performing hiring, staffing to maintain a diverse and effective workforce and ensuring effective performance management plan for the team members
  • Ensured NPS, minimum of 6 out of 7 and CSAT of minimum of 9 out of 10
  • Engaged and enabled team members to perform better and ensure that the attrition is below 15% and top talent attrition >5%
  • Proactive at understanding the needs of the business partners as Account champion and propose and implement solutions/applications

Founder Director

Philae Systems W.L.L, Doha & Back2Basic Consultancy Pvt. Ltd.
Doha
05.2016 - 05.2018

Advisor-Technology, Strategy & Architecture

Deloitte India
10.2015 - 04.2016

Lead Consultant

Back2Basic Consultancy Pvt. Ltd.
Kochi
12.2011 - 09.2015

Sr. Project Manager

Wipro Consulting Service, Wipro Technologies
08.2008 - 09.2011

Manager – Business Systems

IBS Software Services
10.2006 - 08.2008

Founder

Mithras Info Integrators Sdn Bhd & Infotech East Sdn Bhd.
12.2003 - 09.2006

Systems Consultant (Logistics)

DHL Asia Pacific Information System
10.2000 - 11.2003

ASE to PM

Baan Info System India Pvt. Ltd.
06.1997 - 10.2000

Education

B.E. - Industrial and Production Engineering

Guru Nanak Dev Engineering College
Bidar
07.1989 - 01.1994

MBA - School of Management Studies

Cochin University of Science & Technology
Kochi
09.1994 - 04.1997

Skills

Project & Program Manager

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Certification

Personnel Software Practice trained by Watts Humphrey

Career Timeline - Recent Organizations

  • Virtusa Consulting Services Pvt. Ltd., Delivery Leader, Since 05/18
  • Philae Systems W.L.L, Doha & Back2Basic Consultancy Pvt. Ltd., Founder Director, 05/16 - 05/18
  • Deloitte India, Advisor-Technology, Strategy & Architecture, 10/15 - 04/16
  • Back2Basic Consultancy Pvt. Ltd., Lead Consultant, 12/11 - 09/15
  • Wipro Consulting Service, Wipro Technologies, Sr. Project Manager, 08/08 - 09/11

Personal Information

Date of Birth: 10/07/72

Professional Highlights

  • Progressive career from Coding to Design and Architecture to Program Management
  • Consistently rated in top 10% performers
  • Setting up offshore product development center for ME based MNC from scratch
  • Controlled annual attrition from a high of 45% to >5%

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

VP of Operations

Ignitarium Technology Solutions Private
02.2023 - Current

Delivery Leader

Virtusa Consulting Services Pvt. Ltd.
05.2018 - 02.2023

Founder Director

Philae Systems W.L.L, Doha & Back2Basic Consultancy Pvt. Ltd.
05.2016 - 05.2018

Advisor-Technology, Strategy & Architecture

Deloitte India
10.2015 - 04.2016

Lead Consultant

Back2Basic Consultancy Pvt. Ltd.
12.2011 - 09.2015

Sr. Project Manager

Wipro Consulting Service, Wipro Technologies
08.2008 - 09.2011

Manager – Business Systems

IBS Software Services
10.2006 - 08.2008

Founder

Mithras Info Integrators Sdn Bhd & Infotech East Sdn Bhd.
12.2003 - 09.2006

Systems Consultant (Logistics)

DHL Asia Pacific Information System
10.2000 - 11.2003

ASE to PM

Baan Info System India Pvt. Ltd.
06.1997 - 10.2000

MBA - School of Management Studies

Cochin University of Science & Technology
09.1994 - 04.1997

B.E. - Industrial and Production Engineering

Guru Nanak Dev Engineering College
07.1989 - 01.1994
PRADEEP KUMARVP Operations