Pradeep Kumar
Engineering SAM Consultant
Noida,UP
Summary
Engineering SAM Consultant at Genpact India, skilled in data management and software usage analysis. Successfully enhanced client relationships by preparing insightful license summaries and cost-benefit proposals. Willing to tackle new challenges and added responsibilities to meet goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Engineering SAM Consultant
Genpact India Private Limited
02.2016 - Current
- Preparing monthly, quarterly and half-yearly usage reports & license summary for various publishers.
- Track the renewal timelines and preparing the analysis along with recommendations for Engineering applications such as Ansys, PTC, Vector, Mathworks, Siemens, GT-Suite etc.
- Preparing the cost benefits along with the proposals and sharing with leadership.
- Carry out day to day operations on FNMS/Flexera One tool for Engineering applications.
- Managing Software Catalogue/Service requests for Engineering applications.
- Managing the SAM tool "FNMEA" for reporting, dashboard and setting up new applications.
- Manage the admin access to "FNMEA" tool and assign the access or roles based on the requirement.
- Working with Flexera or Technical team to resolve open issues with license servers or FNMEA.
- Conduct an annual audit of SAM documentations or SOP's and modify/create as required.
- Working with leadership & admins for license assignment activities to ensure the proper utilization.
- Working with SW owners and publishers to collect license and purchase related details.
- Interaction with Client and highlight team progress and achievements.
- Training new team members on existing activities and process.
- Working with Power BI teams in preparing the dashboards. Modifying the dashboard when required.
Senior Technical Support Associate
Convergys India Services Pvt. Ltd.
07.2013 - 11.2015
- Improved customer satisfaction by providing timely and accurate technical support.
- Provided technical support related to ISP, Networks and device related issues.
- Mentored junior team members, sharing expertise related to the process.
- Preparing reports and data for team meetings.
- Mentoring the new employees during their nesting period.
- Enhanced team productivity with regular training sessions and knowledge sharing initiatives.
Education
B.Com - Commerce
School of Open Learning, Delhi University
Delhi, India 04.2001 -
Senior Secondary School - Commerce
M M Public School
Delhi, India 04.2001 -
High School Diploma -
M M Public School
Delhi, India 04.2001 -
Skills
Data Management
Flexera
Client Relationship
Software usage analysis
Data analysis
Software cost reduction
Timeline
Engineering SAM Consultant
Genpact India Private Limited
02.2016 - Current
Senior Technical Support Associate
Convergys India Services Pvt. Ltd.
07.2013 - 11.2015
B.Com - Commerce
School of Open Learning, Delhi University
04.2001 -
Senior Secondary School - Commerce
M M Public School
04.2001 -
High School Diploma -
M M Public School
04.2001 -