Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pradeep Kumar

Engineering SAM Consultant
Noida,UP

Summary

Engineering SAM Consultant at Genpact India, skilled in data management and software usage analysis. Successfully enhanced client relationships by preparing insightful license summaries and cost-benefit proposals. Willing to tackle new challenges and added responsibilities to meet goals.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Engineering SAM Consultant

Genpact India Private Limited
02.2016 - Current
  • Preparing monthly, quarterly and half-yearly usage reports & license summary for various publishers.
  • Track the renewal timelines and preparing the analysis along with recommendations for Engineering applications such as Ansys, PTC, Vector, Mathworks, Siemens, GT-Suite etc.
  • Preparing the cost benefits along with the proposals and sharing with leadership.
  • Carry out day to day operations on FNMS/Flexera One tool for Engineering applications.
  • Managing Software Catalogue/Service requests for Engineering applications.
  • Managing the SAM tool "FNMEA" for reporting, dashboard and setting up new applications.
  • Manage the admin access to "FNMEA" tool and assign the access or roles based on the requirement.
  • Working with Flexera or Technical team to resolve open issues with license servers or FNMEA.
  • Conduct an annual audit of SAM documentations or SOP's and modify/create as required.
  • Working with leadership & admins for license assignment activities to ensure the proper utilization.
  • Working with SW owners and publishers to collect license and purchase related details.
  • Interaction with Client and highlight team progress and achievements.
  • Training new team members on existing activities and process.
  • Working with Power BI teams in preparing the dashboards. Modifying the dashboard when required.



Senior Technical Support Associate

Convergys India Services Pvt. Ltd.
07.2013 - 11.2015
  • Improved customer satisfaction by providing timely and accurate technical support.
  • Provided technical support related to ISP, Networks and device related issues.
  • Mentored junior team members, sharing expertise related to the process.
  • Preparing reports and data for team meetings.
  • Mentoring the new employees during their nesting period.
  • Enhanced team productivity with regular training sessions and knowledge sharing initiatives.

Education

B.Com - Commerce

School of Open Learning, Delhi University
Delhi, India
04.2001 -

Senior Secondary School - Commerce

M M Public School
Delhi, India
04.2001 -

High School Diploma -

M M Public School
Delhi, India
04.2001 -

Skills

Data Management

Timeline

Engineering SAM Consultant

Genpact India Private Limited
02.2016 - Current

Senior Technical Support Associate

Convergys India Services Pvt. Ltd.
07.2013 - 11.2015

B.Com - Commerce

School of Open Learning, Delhi University
04.2001 -

Senior Secondary School - Commerce

M M Public School
04.2001 -

High School Diploma -

M M Public School
04.2001 -

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Pradeep KumarEngineering SAM Consultant