Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRADEEP KUMAR

New Delhi

Summary

Results-driven professional skilled in conflict resolution, customer relationship management, and team collaboration. Successfully resolved customer complaints and documented feedback to inform management decisions, leading to improved service efficiency. Dedicated Customer Service Representative with strong conflict resolution and communication skills. Proven ability to enhance customer satisfaction by efficiently resolving complaints and improving service processes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Gurugram
09.2022 - 08.2025
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to improve workflow and service efficiency.
  • Documented customer feedback to identify trends and inform management decisions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Bachelor of Arts -

DELHI UNIVERSITY
09-2022

12th -

CBSE
01-2019

High School Diploma -

CBSE
01-2017

Skills

  • Conflict resolution
  • Microsoft Excel
  • Data entry
  • Customer relationship management
  • Team collaboration
  • Active listening
  • Attention to detail
  • MS Excel
  • Advanced Excel capabilities

Languages

Hindi
First Language
English
Beginner (A1)
A1

Timeline

Customer Service Representative

Concentrix
09.2022 - 08.2025

Bachelor of Arts -

DELHI UNIVERSITY

12th -

CBSE

High School Diploma -

CBSE
PRADEEP KUMAR