BUSINESS DEVELOPMENT
Pradeep Kumar
Sr.Manager-II Warehouse Zepto E-commerce Pvt.Ltd
Summary
To attain a performance-based career with innovative and growth-oriented company that utilizes my knowledge and efforts in return enhances my human skills and gain me talent while keeping improved with the latest management practices.
Sincere and versatile, Professional with 7+ years' experience in the Warehousing, Fulfilment center and LMD.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Manager-II - Research and Development
Zepto E-commerce Pvt LTD
06.2025 - Current
- Managing day-to-day FLS, FMCD, FNV quick commerce Operations with multiple customers with monthly revenues over 15 crores.
- Achieved Target of Shrinkage from 0.20 to 0.04.
- Monthly and Weekly Review meeting with clients for operational review.
- Coordination with all internal team to fulfill customer requirements.
- Maintain zero SLA breaches for all customers.
- Responsible for Monthly Revenue generation of 9.5 Crore +
- Responsible for Monthly P&L of the site.
- Responsible for MTD Orders Volume Target % achievement.
- Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
- Maintaining Customer Level Operations SLA.
- Proper Audit/stock take, and Shrinkage under Limits.
- Works closely with management to recognize and develop or correct operational problems and issues.
- Closely work with Client to get the Projection from client for the next month before month end to ensure the timely arrangement of manpower and other resources to maintain the order fill rate.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Senior Warehouse Manager
Holisol Logistics India Pvt. Ltd
03.2018 - Current
- Managing day-to-day FLS & FMCD Operations with multiple customers associated with Marketplaces(B2B/B2C).
- Maintain zero SLA breaches of Marketplace of approx. 2500 orders per day.
- Managing 300+ Manpower along with 3 direct repartees.
- Responsible for Monthly Revenue generation of 1 Cr+.
- Responsible for Monthly P&L of the site.
- Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
- Maintaining Customer Level Operations SLA.
- Proper Audit/stock take, and Shrinkage under Limits.
- Works closely with management to recognize and develop or correct operational problems and issues.
- Closely work with Client to get the Projection from client for the next month before month end to ensure the timely arrangement of manpower and other resources to maintain the order fill rate.
Warehouse Manager
Blackberrys
03.2018 - Current
- Warehouse setup in Jhajjar (Haryana). Inventory capacity of 25 Lakh+ and current holding 15 lakh.
- Manpower 350+, Supervisors 26, Assistant Manager 3 with the Monthly Revenue generation of 1 Cr.
- Monthly Billing generation, P&L Creation.
- Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
- Maintaining Customer Level Operations SLA.
- Proper Audit/stock take, and Shrinkage under Limits.
- Works closely with management to recognize and develop or correct operational problems and issues.
- Closely work with Client to get the Projection from client for the next month before month end to ensure the timely arrangement of manpower and other resources to maintain the order fill rate.
Key Account Manager
Reliance
03.2018 - Current
- Warehouse setup in Jhajjar (Haryana). Inventory capacity of 48 Lakh and current holding 32 lakh.
- 4 Direct Reportees and 800 Indirect Reportees with the Monthly Revenue generation of 1.6 Cr.
- Monthly Billing generation.
- Responsible for P&L of the Warehouse.
- Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
- Works closely with management to recognize and develop or correct operational problems and issues.
- Closely work with Client to get the Projection from client for the next month before month end to ensure the timely arrangement and of manpower and other resources to maintain the order fill rate.
Warehouse Operations Manager
FMCG
03.2018 - Current
- Managed team for inventory of 20 Lakh+ qty with 7000+ assorted SKUs, processing of 2 Lac units per day in 1.5 Lac Sq. ft. from picking, billing, packing to dispatch. Also Ensuring that orders fulfilled within TAT.
- Monthly Billing generation, responsible for P&L of the site.
- Managed 12 direct reportees and 400+ indirect reportees in rotational shifts.
- Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
- Effectively maintaining departmental metrics like Picked to Bill, On Time Bill, On Time Handover, On Time Dispatch, IRT Adherence, Complaints Analysis, Hold and RescheduleArea, Inventory control, Damage Control.
- Management of assigned direct reports to include employee relation issues, performance management, new employee training and development.
- Co-ordinate with Purchase & Category department for smooth receiving planning.
- Knowledge of warehousing Key Performance Indicators (KPIs).
- Demonstrated orientation and commitment to achieving the organization's goals and objectives.
- Works closely with management to recognize and develop or correct operational problems and issues.
- To develop Co-workers of the warehouse team by training, performance improvement and CIP (Continuous Improvement Plan) activities.
- Responsible for working with operations to understand inventory strategy and develop system to manage and maintain inventory targets for all business units.
- Develop and implement process improvements that improve customer service levels and/or reduce our total supply chain cost.
Warehouse Manager
Fashion & Lifestyle
03.2018 - Current
- Category of the products - Fashion Industry and Cosmetics.
- Conducting meetings with clients to review Monthly performances, Forecast and Planning.
- Implementation support to clients for onboarding new projects.
- To reduce the expense and generate the profit, Process by process improvements and Vendor negotiations.
- Team management for more than 127 manpower along with 17 executive and supervisors.
- Ensuring the warehouse is fully compliant in health, safety, legal and other requirements.
- Implementation support for new projects in terms of WMS implementation, asset planning, process design, hiring and training of manpower.
Warehouse Manager
Bamnoli FC
03.2018 - Current
- Took care of 25000 sqft warehouse where 9 Clients were running their operations.
- Category of the products - Fashion Industry, FMCG, Health & Supplements and Cosmetics & Electronics.
- Daily training for smooth functioning of Operations.
- Have Handle LMD team in few regions of India. Delhi, Bangalore, Kolkata, Patna.
- Key account Manager for Slurrpfarm, Adiventure Pvt LTD.
Warehouse Manager
Bamnoli FC
03.2018 - Current
- Took care of 25000 sqft warehouse where 9 Clients were running their operations.
- Category of the products - Fashion Industry, FMCG, Health & Supplements and Cosmetics & Electronics.
- Daily training for smooth functioning of Operations.
- Have Handle LMD team in few regions of India. Delhi, Bangalore, Kolkata, Patna.
- Key account Manager for Slurrpfarm, Adiventure Pvt LTD.
Warehouse Manager
Banglore FC
03.2018 - Current
- Took care of 15000 sq ft warehouse where 5 Clients were running their operations.
- Category of the products - Cosmetics & Electronics, apparel.
- Daily training for smooth functioning of Operations.
Senior Process Executive
Concentrix
03.2016 - 11.2016
- Chat and E-mail support for U.S.A customer on Amazon process.
- Help customer to process their incomplete transaction for placed orders.
- Help customers to issue refund and replacement with their incomplete / defective / damaged / lost packages.
- Guiding the customer for their account privacy.
- Applying Promos or Gift Cards to the customer account.
- For higher amount refund or replacement co-coordinating with manager describing the entire situation.
- Handling fraud customers and processing investigation against them via contacting Investigation specialist.
- Supporting customers from U.S.A, Singapore, Philippines, Hongkong, China.
- Referring customers to the concern or specialist teams.
Process Executive
CSAV (INDIA) GROUP PRIVATE LIMITED
12.2013 - 08.2014
- Involved in Application Support Team for some of the most important applications used by the CSAV agencies and offices worldwide.
- Help agencies to create booking and b/l for the CSAV agencies.
- Help agencies to get the booking which was sent via Intra or GT Nexus.
- Guiding the agencies to perform the activities in BDS accordingly like cargo confirmation, routing adjustment, vessel assignment, and ENS submission etc.
- Analyzing different types of queries from the user if it's a system related issue to be escalated to GST (HQ) or can be solved by the local users.
- Directly coordinating with the application development team for any new enhancement or System related issue.
- Maintaining supply chain and operational activities like Planning, loading and discharge of containers.
- Helping the agencies in all over Europe and Asia to get their bill of lading, manifest and other documents on time.
- Responsible for answering the queries and problems of agencies.
- Assisting the agencies to correctly apply the Shipping instructions and Booking request.
- Assisting agencies in generating different reports like cargo manifest, freight manifest, and booked container list etc.
Education
Diploma - Software Application System
National Institute of Information Technology
BSC - IT
Kuvempu University
01-2014
XII - undefined
CBSE Board
01-2010
X - undefined
CBSE Board
01-2008
Skills
SAP
UNIWARE
TALLY
Easycom
Holisol WMS
Vinculum
Increff
IR handling
MHE handling
BOPT handling
HPT handling
interpersonal skills
leadership skills
analytical skills
mathematical skills
WMS systems
PowerPoint
Word
Excel
Communication skills
HSE knowledge
data analysis
problem-solving skills
flexibility in work hours
training improvement plans
Accomplishments
- Scored 80% marks in an internal company competition on 'Process & Practices'
- Recognized as a Star Co-Worker 4 times in a row
- Introduced self-scanning process in many Accounts and reduced monthly manpower expense to half
- Received Client Appreciation to set the operation smooth within three months
- BIBA Operation PNA performance brought from 100+ units to 0
Personal Information
Date of Birth: 12th Aug, 1992
Personal data processing
I do hereby declare that the above mentioned information are true to the best of my knowledge and belief.
Interests
Timeline
Senior Manager-II - Research and Development
Zepto E-commerce Pvt LTD
06.2025 - Current
Senior Warehouse Manager
Holisol Logistics India Pvt. Ltd
03.2018 - Current
Warehouse Manager
Blackberrys
03.2018 - Current
Key Account Manager
Reliance
03.2018 - Current
Warehouse Operations Manager
FMCG
03.2018 - Current
Warehouse Manager
Fashion & Lifestyle
03.2018 - Current
Warehouse Manager
Bamnoli FC
03.2018 - Current
Warehouse Manager
Bamnoli FC
03.2018 - Current
Warehouse Manager
Banglore FC
03.2018 - Current
Senior Process Executive
Concentrix
03.2016 - 11.2016
Process Executive
CSAV (INDIA) GROUP PRIVATE LIMITED
12.2013 - 08.2014
Diploma - Software Application System
National Institute of Information Technology
BSC - IT
Kuvempu University
XII - undefined
CBSE Board
X - undefined
CBSE Board