Pradeep Kumar
Noida
Summary
15+ years' experience in IT industry, Handling floor operations, Handling customers queries, Assist customers with their technical non-technical problems, Customer service, Stock inventory Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
16
16
years of professional experience
Work History
Floor Manager
VIJAY SALES (INDIA) PVT LTD
NOIDA
05.2026 - Current
- Managed daily operations to ensure smooth store functionality.
- Supervised staff to maintain high customer service standards.
- Coordinated inventory management to optimize stock levels.
- Trained new team members on company procedures and policies.
- Implemented visual merchandising strategies to enhance product displays.
- Addressed customer inquiries and resolved complaints effectively.
- Monitored sales trends to identify areas for improvement.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Participated in meetings with upper management to discuss progress reports or operational updates.
ASM Commercial (FOS)
PC
Bareilly, Moradabad
03.2025 - 04.2026
- SALES TARGET ACHIEVEMENT: set and meet quarterly and annual sales targets through effective channel management.
- CHANNEL PARTNER RELATIONSHIPS: built and nurtured strong relationships with channel partners, ensuring alignment and collaboration for mutual growth.
- TEAM LEADERSHIP: motivate and lead the sales team to drive performance and achieve objectives.
- PROMOTIONAL STRATEGIES: developed and executed promotional plans that enhanced product visibility and increased sales within the channel.
- MARKET INSIGHTS: analyze market trends, identify opportunities, and implement strategies to maintain competitiveness.
- CUSTOMER FEEDBACK: gather and act on customer feedback to improve product offerings and channel partner performance.
- INVENTORY MANAGEMENT: ensure optimal stock levels to meet demand without overstocking, avoiding potential losses.
- Implemented cost-saving measures to enhance financial efficiency.: ensured efficient resource use to maximize profitability and minimize unnecessary expenditures.
ASE
Asus Solution Expert
Ghaziabad
03.2021 - 10.2024
- Exceeded sales goals by consistently surpassing targets by 100%, demonstrating commitment to results.
- Maximized sales through implementation of effective merchandising and marketing strategies, enhancing revenue growth.
- Product expertise: Demonstrating depth knowledge of Asus laptop effectively explaining their features and operations to the customers.
- Empowered customers by sharing product insights, fostering trust and loyalty.
- Special orders: Proactively identified customers' merchandise needs and placed special order to meet their requirement.
- Merchandise excellence: Ensure daily adherence to merchandising standards for an organized sales environment.
- Conducted competitive analysis to assess market trends and identify opportunities.
Sales Executive
HP India Pvt. Ltd.
06.2019 - 02.2021
- Recognized and addressed customer needs promptly, contributing to a positive experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive service to customers in person and over the phone, fostering strong relationships.
- Addressed customer requests and inquiries, enhancing overall satisfaction.
ISP
Lenovo India Pvt. Ltd.
05.2016 - 05.2019
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills by efficiently resolving issues to minimize operational disruptions.
- Managed inventory and supplies, ensuring timely availability of materials for operations.
- Maintained current knowledge through continuing education and advanced training, enhancing expertise in the field.
Sales Officer (Merchandiser)
SBG & ITBG Group Eros Group
Dubai
10.2012 - 10.2014
- Sales target achievement: Consistently met monthly sales target, driving revenue growth.
- Customer relationship management: Established and nurtured customer relationships, leading to increased sales and enhanced public relations.
- Executed promotions and schemes, ensuring visibility to effectively boost sales.
- Product inventory tracking: Vigilantly monitored product movement, identifying both fast moving and non-slow-moving items.
- Inventory management: Ensure optimal stock level through timely requisition for better and wider range of product availability.
- Product knowledge: Stay updated on latest product features, pricing, quality norms and relevant promotional program in the assigned category.
- Reporting: Report on the status of fast moving, slow moving and defected product to management to keep clear from our inventory.
- Compiled and implemented customer suggestions to identify and address areas for business improvement, sharing ideas with management to enhance territory performance.
Senior Sales Executive
Next Electronics (Videocon Group)
Ghaziabad
04.2010 - 09.2012
- Achieved sales targets consistently each month by engaging with customers and promoting products.: Consistently achieved monthly sales targets set by management through proactive customer engagement and product promotion.
- Product knowledge: Stay updated on latest product features, pricing, quality norms and relevant promotional program in the assigned category.
- Inventory management: Ensure optimal stock level through timely requisition for better and wider range of product availability.
- Product section: Managed IT and DI section, ensuring optimal stock levels and adequate staff availability to meet customer demand.
- Inventory Control: Implement measures to control store inventory and prevent pilferage effectively.
- Store operations: Fill daily store checklist according to SOP.
Education
B.A. -
CCS UNIVERSITY
Meerut01-2010
12TH -
CBSE BOARD
01-2007
10TH -
CBSE BOARD
01-2005
Skills
- Team Management
- Training & Development
- Leadership
- Multitasking
- Flexible and Adaptable
- Time Management
- Dependable and Responsible
- Relationship Building
- Inventory management
- Staff supervision
- Cost optimization
- Problem solving
- Time management
- Relationship building
- Employee development
- Store maintenance
- Customer service delivery
Hobbies and Interests
- Movies
- Netflix
Timeline
Floor Manager
VIJAY SALES (INDIA) PVT LTD
05.2026 - Current
ASM Commercial (FOS)
PC
03.2025 - 04.2026
ASE
Asus Solution Expert
03.2021 - 10.2024
Sales Executive
HP India Pvt. Ltd.
06.2019 - 02.2021
ISP
Lenovo India Pvt. Ltd.
05.2016 - 05.2019
Sales Officer (Merchandiser)
SBG & ITBG Group Eros Group
10.2012 - 10.2014
Senior Sales Executive
Next Electronics (Videocon Group)
04.2010 - 09.2012
B.A. -
CCS UNIVERSITY
12TH -
CBSE BOARD
10TH -
CBSE BOARD