SAP
Pradeep Kumar
Store Manager
Greater Noida,UP
Work Preference
Summary
Accomplished retail professional with over 8 years of experience in store management and supervision. Known for exceptional problem-solving and communication skills, successfully leading teams to improve service quality and operational efficiency while consistently exceeding sales targets.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Store Manager
Bhav G Spices Pvt. Ltd.
04.2022 - Current
- Managed daily store operations, ensuring efficient inventory management and product placement.
- Developed team training programs to enhance staff performance and customer service skills.
- Implemented promotional strategies that increased customer engagement and boosted sales revenue.
- Analyzed sales data to identify trends and optimize product offerings based on customer preferences.
- Oversaw workforce scheduling, improving labor efficiency while maintaining service quality standards.
- Coordinated with suppliers to ensure timely delivery of products and maintained optimal stock levels.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers.
- Led initiatives to enhance operational workflows, resulting in improved overall store performance and productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Store Supervisor
Ocean Fragrances And Essences Pvt. Ltd.
04.2018 - 03.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Implemented inventory management systems, optimizing stock levels and reducing excess products.
- Monitored sales performance, identifying trends to enhance promotional strategies and merchandising displays.
- Resolved customer inquiries and complaints efficiently, boosting overall customer satisfaction ratings.
- Coordinated team schedules to ensure adequate staffing during peak business hours.
- Conducted regular audits of store processes, improving operational efficiency and minimizing losses.
- Developed training materials for ongoing employee education on new product launches and promotions.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
SAP Associate Consultant
North Shore Technology Pvt. Ltd.
02.2015 - 03.2018
- Led SAP system installations and upgrades, ensuring seamless integration across business units.
- Optimized database performance through effective monitoring and troubleshooting strategies.
- Implemented backup and recovery procedures to enhance data integrity and availability.
- Managed user access and security configurations, adhering to compliance standards.
- Managed system performance and user profiles.
- Implemented security measures for SAP systems, ensuring data integrity and protection against unauthorized access.
Associate Engineer
Prompt Personnel Consultancy Services Pvt. Ltd.
08.2010 - 02.2015
- Configured and maintained network infrastructure to ensure optimal performance and reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve complex network issues.
- Implemented security protocols to safeguard network integrity against potential threats.
- Monitored network performance metrics, identifying areas for improvement and optimization.
- Developed documentation for network configurations, enhancing knowledge sharing among team members.
- Led initiatives for system upgrades, ensuring minimal downtime during transitions.
Education
B.tech - Electronic & Communication Engineering
Ideal Institute of Technology
Ghaziabad, India 04.2001 -
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
Goals and performance
Team building and leadership
Team motivation
Operations management
Supply ordering
Store displays
Staff management
Staff supervision
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Team development
Customer response
Vendor management
Report generation
Program implementation
Verbal and written communication
Customer feedback analysis
Software
MS Office
MS Excel
Outlook
Power Point
End User Software
Store Reporting
Inventory Reporting
Languages
English
Advanced (C1)
German
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Timeline
Store Manager
Bhav G Spices Pvt. Ltd.
04.2022 - Current
Store Supervisor
Ocean Fragrances And Essences Pvt. Ltd.
04.2018 - 03.2022
SAP Associate Consultant
North Shore Technology Pvt. Ltd.
02.2015 - 03.2018
Associate Engineer
Prompt Personnel Consultancy Services Pvt. Ltd.
08.2010 - 02.2015
B.tech - Electronic & Communication Engineering
Ideal Institute of Technology
04.2001 -