Pradeep Kumar Dwivedi
Lucknow
Summary
Dynamic customer service professional with a proven track record at Amazon Development Center, enhancing customer satisfaction through effective issue resolution and account management. Skilled in data reporting and communication, I excel in fast-paced environments, driving growth and engagement while supporting sales initiatives.
Overview
7
7
years of professional experience
Work History
Virtual Customer Service Associate
Amazon development center
Lucknow
05.2022 - 04.2025
- Promoted available products and services to customers during service, account management and order calls.
- Processed orders, returns, and exchanges efficiently and accurately.
- Adhered to all industry regulations when responding to queries from customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Customer Support Executive
Startek
Lucknow
04.2021 - 05.2022
- Working for Zomato Client
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Generated reports to track customer satisfaction levels.
- Managed customer accounts using CRM software tools.
- Provided support during peak periods of activity.
Fashion Consultant
Oasis Retail
02.2018 - 02.2019
- Watched market and emerging fashion trends in order to keep stock fresh and current.
- Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
Education
Bachelor of Commerce -
D.B.D College
Bachhrawan, Raebareli07.2017
HSC -
Uttar Pradesh Board
Allahabad07.2009
SSC -
Uttar Pradesh Board
Allahabad07.2007
Skills
- Data handling
- Ms Word
- Ms Excel
- Senior leadership support
- Customer service
- Sales support
- Data reporting
- Account management
- Customer engagement
- Multitasking capacity
- Technical proficiency
- Excellent communication
Accomplishments
Reward and Recognition for Outstanding Performance, 01/01/22
Hobbies and Interests
- Music
- Singing
- Playing Volleyball
- Bicycle Riding
Languages
- Hindi, Native or Bilingual Proficiency
- English, Professional Working Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Virtual Customer Service Associate
Amazon development center
05.2022 - 04.2025
Customer Support Executive
Startek
04.2021 - 05.2022
Fashion Consultant
Oasis Retail
02.2018 - 02.2019
Bachelor of Commerce -
D.B.D College
HSC -
Uttar Pradesh Board
SSC -
Uttar Pradesh Board
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