PRADEEP KUMAR P
Hyderabad
Summary
Results-driven Senior Management Professional with over two decades of experience in Data Science, Machine Learning, and Advanced Analytics, delivering transformative solutions for global organizations in Telecom, BFSI, and retail-like domains. Proven expertise in leading large teams, driving AI/ML-based product development, and optimizing customer experiences through data-driven strategies.
- Strategic Leadership: Spearheaded large-scale data science initiatives, building and managing teams of up to 180 professionals across analytics, data science, and reporting, delivering multimillion-dollar cost savings and revenue growth.
- AI/ML Expertise: Proficient in Python, SAS, SQL, Tableau, and Machine Learning, with a track record of deploying predictive models (e.g., XGBoost) and advanced analytics solutions.
- Cross-Functional Collaboration: Partnered with product, business, and engineering teams to integrate data science models into production systems, ensuring scalability and reliability.
- Domain Adaptability: Expertise in customer analytics, marketing, and operations, with transferable skills to retail, e-commerce, and online marketplaces.
Overview
23
23
years of professional experience
Work History
Executive Director - Analytics
Wells Fargo
02.2023 - Current
- Leadership: Manage a 180-member team across analytics, data science, and reporting, providing mentorship and strategic direction for data science projects.
- AI/ML Solutions: Designed and deployed Binary Classification and Root Cause Analysis (RCA) Models to decode customer interaction patterns, improving service quality and reducing churn.
- Cross-Functional Collaboration: Partnered with business unit leaders to identify data science opportunities, propose solutions, and demonstrate ROI, ensuring alignment with organizational goals.
- End-to-End Project Management: Oversaw the entire data science lifecycle, from problem formulation and data collection to model deployment and performance monitoring.
- Operational Excellence: Scaled the team from executioners to solution providers, achieving 95% transition of analytics QC processes from the US to India.
Manager - Business Intelligence
Verizon
12.2015 - 02.2023
- Predictive Modeling: Developed XGBoost Churn Prediction Models for wireline customers, achieving $1.85M in annual savings and improving retention rates.
- Advanced Analytics: Leveraged machine learning algorithms to analyze high-risk customer behavior, executing a Strategic Campaign Program that saved $1.23M annually.
- Data Visualization: Created Tableau Dashboards for senior leadership, providing real-time insights into campaign performance and customer behavior.
- Team Leadership: Directed an offshore data science team, fostering collaboration with product owners across three business segments to deliver tailored analytics solutions.
Senior Manager - HR Analytics
Standard Chartered Bank
04.2013 - 11.2015
- HR Analytics Transformation: Transitioned the HR team from basic reporting to advanced analytics, delivering 350+ monthly reports to leadership and regulatory bodies.
- Self-Service Reporting: Implemented a Self-Service Reporting Platform in SABA (LMS), enabling managers to track learning and development for 75K employees globally.
- Talent Management: Leveraged analytics to enhance talent acquisition, performance management, and employee engagement, driving organizational efficiency.
Manager - Marketing Analytics
Standard Chartered Bank
06.2006 - 03.2013
- Marketing Analytics: Led lead generation efforts for 20+ campaigns, contributing to customer acquisition and retention goals.
- Data-Driven Insights: Conducted in-depth analyses of campaign performance, providing actionable recommendations to optimize marketing spend and ROI.
Branch Manager
Citifinancial Consumer Finance India Ltd.
06.2004 - 06.2006
- Directed overall Branch Operations ensuring delivery of superior customer service, and achievement of financial goals while mitigating risks and ensuring adherence to regulatory compliances
- Led a team of Financial Consultants and Support Staff, and drove strategies to increase the Branch’s Loan Portfolio, including Personal, Home, and Auto Loans, contributing to revenue growth
- Proactively participated in local events to elevate the brand presence and foster community goodwill
Education
Post Graduate Diploma - Data Science
International Institute of Information Technology Bangalore
01.2021
MBA - Marketing
Maharishi International University
01.2002
Skills
- Programming Languages: SAS, Python, SQL
- Data Visualization: Tableau, Power BI
- Machine Learning: Predictive Modeling, Classification, Regression
- Tools: Microsoft Excel, ETL Processes, SABA (LMS)
- Analytics Domains: Marketing Analytics, HR Analytics, Voice Analytics, Customer Insights
- Strategic Planning & Execution
- Cross-Functional Leadership
- Team Building & Mentorship (up to 180-member teams)
- Stakeholder Management & Collaboration
- Change Management & Digital Transformation
- P&L Management & Budgeting
- Data-Driven Decision-Making
- Problem Solving & Critical Thinking
- Communication & Influence
Accomplishments
- Cost Savings: Delivered $4.53M in annual savings through customer contact models and process optimization at Verizon.
- Revenue Growth: Increased campaign revenue by INR 300,000 annually at Standard Chartered Bank through data-driven strategies.
- Team Leadership: Built and led a 180-member analytics team at Wells Fargo, achieving 95% transition of analytics QC processes from the US to India.
- AI/ML Deployment: Deployed Voice Analytics models to decode customer interaction patterns, improving service quality and operational efficiency.
Languages
Tamil
Hindi
English
Malayalam
Career Accomplishments
- Wells Fargo, Established & stabilized the Analytics Quality Control Process in India, built a team of 115 professionals.
- Verizon, Developed XGBoost Churn Prediction Models, resulting in $1.85 million in annual savings.
- Standard Chartered Bank, Implemented a Data-Driven Strategic Initiative that increased campaign revenue by INR 300,000.
Personal Information
- Date of Birth: 08/26/79
- Nationality: Indian
Timeline
Executive Director - Analytics
Wells Fargo
02.2023 - Current
Manager - Business Intelligence
Verizon
12.2015 - 02.2023
Senior Manager - HR Analytics
Standard Chartered Bank
04.2013 - 11.2015
Manager - Marketing Analytics
Standard Chartered Bank
06.2006 - 03.2013
Branch Manager
Citifinancial Consumer Finance India Ltd.
06.2004 - 06.2006
MBA - Marketing
Maharishi International University
Post Graduate Diploma - Data Science
International Institute of Information Technology Bangalore
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