Pradeep Kumar Reddy
Bangalore
Summary
Head of Operations with a strong track record in talent acquisition, eCommerce, and logistics management. Demonstrated success in strategic workforce planning and process optimization, leading to increased productivity and profitability. Expertise in recruiting and developing high-performing teams to support business growth and operational excellence. Proficient in accounting and supply chain management, driving effective policy decisions that enhance business direction and profits.
Overview
20
20
years of professional experience
Work History
Head of Operations
VEN Consulting India Pvt. Ltd.
Bangalore
11.2024 - 12.2025
- Led strategic workforce planning, aligning client hiring requirements with sourcing capabilities to ensure delivery excellence and maximize resource allocation.
- Established and executed operational frameworks for end-to-end recruitment lifecycle management, encompassing demand forecasting, candidate pipeline development, and onboarding coordination.
- Partnered with key account managers and delivery leads to implement client-specific hiring strategies, enhancing fill rates and minimizing time-to-hire.
- Crafted and supervised recruitment SLA/KPI dashboards, ensuring compliance, productivity, and ongoing operational enhancement across various client accounts.
- Developed governance frameworks enhancing stakeholder engagement, risk mitigation, and service escalation for enterprise-level recruitment accounts.
- Spearheaded automation and process enhancement initiatives, incorporating CRM integration to elevate recruiter efficiency and refine talent funnel management.
- Established and upheld quality standards in candidate engagement, assessment accuracy, and client interview management, guaranteeing high offer-to-joining ratios.
- Led business continuity planning and talent bench management during peak hiring seasons and critical project ramp-ups.
- Implemented internal capability-building programs, featuring recruiter upskilling, leadership development, and cross-functional exposure initiatives.
- Executed quarterly performance and cost-effectiveness evaluations with leadership to synchronize recruitment operations with profitability and client satisfaction objectives.
Area Manager – First Mile & Last Mile Operations
Flipkart
Chittoor & Anantapur
04.2022 - 11.2024
- Managed service delivery throughout regions, ensuring alignment with established SLAs, KPIs, KRAs, budgets, and quality standards.
- Managed zonal-level cross-functional projects from start to finish to reach business objectives.
- Oversaw collection and processing of shipments from sellers to mother hubs.
- Collaborated with vendor partners and 3PL providers to enhance pick-up efficiency.
- Secured TAT compliance, minimized holdback, and enhanced hub operations.
- Minimized shrinkage and damages via refined LIFO/FIFO systems and comprehensive handling guidelines.
- Supervised 16 Delivery Hubs and 54 Pin Codes, ensuring efficient last-mile execution.
- Supervised daily delivery of over 15,000 customer orders while maintaining high on-time delivery (OTD)performance.
- Oversaw 3PL partners and in-house fleet to optimize order fulfillment
- Enhanced service metrics through detailed analysis of unfulfilled orders.
Controlled return flow procedures, optimizing resource management.
Resolved escalations swiftly to maintain high service standards. - Led and guided 350+ member team comprising frontline staff, delivery associates, and hub managers.
- Executed safety standards achieving zero compliance issues and directed continuous improvement efforts.
- Orchestrated consistent performance reviews, training programs, and competency improvement across teams.
- Collaborated with cross-functional teams (Tech, Finance, Customer Service, Planning) to synchronize operational activities with strategic objectives.
- Engaged in development of new business onboarding and regional expansion strategies
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Provided guidance on the implementation of new policies and procedures in stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
Sr. Restaurant General Manager
YUM Restaurants India Pvt. Ltd.
Hyderabad
03.2016 - 04.2022
- Executed operational strategies for restaurants, ensuring adherence to World Class Operations and effective P&L management
- Direct team of around 40, responsible for ensuring sales growth, profitability, product standards, service efficiency, shrinkage reduction, and wastage management.
- Streamlined inventory control processes using FIFO principles to improve accuracy.
Ensured high standards of customer service for home service offerings, fostering client satisfaction.
Led financial excellence reviews to assess operational effectiveness and recommend enhancements. - Orchestrated home delivery operations launch and managed expenditure controls efficiently.
- Performing Trade Area analysis and Capacity verification using aligned Pod optimizer list to ensure accurate leafleting and consistent delivery
- Directed talent acquisition efforts for team, facilitating induction programs for personnel and management.
- Facilitating periodic performance appraisals for team members and managers while overseeing people management, allocation, motivation, and training.
- Oversee Vendor Management and Supply Chain operations to ensure optimal product flow, information flow, and finance flow.
- Guiding daily pre-shift huddle and managing weekly managers meeting to boost organizational efficiency and outline attainable goals.
- Regularly assess restaurants and implement necessary measures to uphold food quality and service standards consistently
- Assign responsibilities and manage employee activities to ensure compliance with food safety regulations and quality assurance guidelines.
- Recognized for surpassing target and effectively enhancing excellence in Core process and Measure.
- Delivered 22.5%-unit contribution during 1st Quarter
Store Manager
iStore by Reliance Digital
Hyderabad & Bangalore
05.2011 - 03.2016
- Managed daily store operations, encompassing inventory control, sales tracking, and staff supervision.
- Established and nurtured strong connections with staff and customers to improve satisfaction and retention.
- Led daily briefings, evaluated targets against achievements, and initiated action plans to enhance sales performance.
- Created weekly and quarterly sales dashboards for tracking sales performance relative to targets.
- Organized staff allocation in response to demand, managed shift schedules, and upheld attendance and leave records.
- Oversaw cash handling practices, safeguarded against shoplifting, and streamlined security protocols to address potential risks.
- Managed visual merchandising standards consistent with brand guidelines to improve store presentation.
- Oversaw corporate and outstation leads, guaranteeing exceptional service quality for key accounts and walk-in clients.
- Assigned tasks strategically to promote seamless business operations and enhance team accountability.
- Managed end-of-day sales records and reporting for management review.
- Oversaw inventory management and conducted regular stock audits for accuracy.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
Senior Sales Associate
Bajaj Electronics
Punjagutta
11.2008 - 04.2011
- Sustained tracking report on Walk-in Customers data and Corporate Customers data.
- Stocked merchandise on sales floor for enhanced visibility.
- Ensured exceptional care and individualized attention for returning customers
- Assisted customers swiftly while accurately identifying requirements.
- Monitored developments in current sales and promotions
- Emphasized customer assistance over routine task completion in store
- Streamlined and executed various responsibilities throughout each shift.
Sales Associate
X-Cite Electronics
Hyderabad
02.2006 - 11.2008
- Collaborating with walk-in customers to understand preferences
- Engaging with customers & clarifying IT product offerings (desktops & laptops).
- Nurtures good rapport with Staff & Customers.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Done various other Duties Assigned.
Education
Bachelor of Arts -
Nagarjuna University
Andhra PradeshSkills
- Performance evaluation and monitoring
- Workforce planning and resource allocation
- Change management strategies
- Safety management practices
- Operational excellence initiatives
- Time management skills
- MS Office and Google Workspace expertise
- Salesforce and ATS platforms knowledge
- HRIS systems management
- Workflow management and process automation
- Dashboard creation and KPI monitoring
- Technical proficiency in tools
- Operations management strategies
- Analytical thinking abilities
- Adaptability and flexibility traits
Primary Assets
- Good Communication Skills
- Technical Skills
- Operations
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Native
Native
kannada
Beginner (A1)
A1
Timeline
Head of Operations
VEN Consulting India Pvt. Ltd.
11.2024 - 12.2025
Area Manager – First Mile & Last Mile Operations
Flipkart
04.2022 - 11.2024
Sr. Restaurant General Manager
YUM Restaurants India Pvt. Ltd.
03.2016 - 04.2022
Store Manager
iStore by Reliance Digital
05.2011 - 03.2016
Senior Sales Associate
Bajaj Electronics
11.2008 - 04.2011
Sales Associate
X-Cite Electronics
02.2006 - 11.2008
Bachelor of Arts -
Nagarjuna University