PRADEEP KUMAR SHAKYA

I worked as a telecaller in the collections department.

• I worked for six months in a contract-based job with Home Credit India Pvt Ltd as a junior operator in the collection department.

I worked with Teleperformance as a C.S.A. (back office).

• I worked with Authbridge Research and Services Pvt Ltd as an associate in backend operations.
• Roles and responsibilities:
• 1. Verify criminal check/e-court check (L3).
• 2. Documents verification/KYC.
• 3. Allocate checks to verifiers and monitoring.
• 4. Manual API updating.
• 5. E-court and FIR of criminal check.
• 6. Allocation and taking responsibility to maintain TAT.