Pradeep Kumar Yata
Manager
Hyderabad,TG
Summary
Dedicated OTC professional with a history of meeting company goals utilizing consistent and organized practices.
Proficient in ensuring accomplishment of the set quality & Productivity standards as per SLAs. Proven abilities in maintaining excellent employee and BU satisfaction indexes/Metrics Leading a Team of 20 associates and managing seamless day-to-day operational services
Experienced with team leadership, strategic planning, and operational management. Known for strong analytical skills and commitment to achieving results.
Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Manager
Genpact India Pvt ltd.
11.2022 - Current
- Managing the complete accounts receivable team (Cash Application, AR Control & Collection Teams) for US, Europe & South Africa regions and ensuring that daily deliverables are provided as per the SLA.
- Leading a Team of 18 associates and managing seamless day to day operational services.
- Preparing Monthly Commercials and SLA Reporting, publishing the dashboards to COO & Business Heads with detailed commentary.
- Handling Weekly, Monthly, Quarterly Governance calls with Client & with Genpact Management.
- Preparing Month End reports I.e. Aging, Credit Re-class, AR Fluctuation analysis, Cash forecast, scheduled daily cash receipts, Bad debt write-off, Baseline date changes, AR Deck, YOY Cash flow reporting, GL recons, cash results (forecasted vs received), PD & CMD reportings, etc.
- Streamlining the process and driving the process improvements projects (RPA, QPA, SAP Automation & COE).
- Handled client Escalations and resolving them in TAT.
- Monitor Team's production and SLA delivery.
- Reviewing and Updating of SOP's on Regular basis.
- Monitoring and scheduled performance feedback sessions through one on one discussions.
- Performance appraisals review and aligning KPI's of the direct team members.
- Ensure the new team members trained and assessed before to production.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Management Trainee (SME)
Genpact India Pvt ltd.
01.2015 - 10.2018
- Process transitioned and stabilized the Cash Application process (15 entities).
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled end to end Month End closing activities for AR.
- Reviewing and Updating of SOP's on Regular basis.
- Preparing all the reports (Daily, Monthly and Yearly) and sending to Team Managers.
- Keeping track of Unidentified, Unapplied and on account Payments.
- Implemented new initiatives & Weekly calls with the client.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Process Specialist (SME)
Cognizant Technology Solutions
01.2012 - 07.2015
- Handled customer queries, which are raised by the customer to the FLCS (First Line customer support), investigation and resolving through P-65(SAP Kernel).
- Handled Compensation claims, refund to the customer and also managing the rejected claims.
- Dealing with and resolving problems and issues which arise and place controls.
- Undertake the daily allocation of cash receipts to customer invoices and process all related notifications.
- Reconcile and follow up on partial cash allocations, short payments, and large currency variances, with local collections team.
- Managing of Inter Company Payments, postings and reporting.
- Daily reconciliation of bank to cash postings.
- Performed the Bank Reconciliation of Foreign Currency Accounts and Intercompany Accounts.
- Perform Quality check on a daily basis.
- Mentoring and training up team on various improvements in projects.
- Handled customer queries efficiently.
- Verify accuracy of AR automated processes.
- Initiate and analysis basic AR reports to help in daily operations.
- Promoted as Specialist within 18 months from the date of Joining.
Financial Analyst
Mitsui O.S.K. Lines (MOL)
01.2010 - 12.2012
- Managed complete EMEA cash application process and ensured to complete the deliverables within timeline.
- Preparing the Ageing analysis reports & the consolidated AR report to all the Business managers on monthly basis.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Education
B.Com Computers - Finance & Computers
Kakatiya University
05-2007
MBA - Finance
Wesley PG College
Hyderabad, India04-2010
Skills
Order-to-Cash process management
Interests
Analysis the Financial reports
Solving Puzzles
Areas Of Expertise
End-to-end knowledge in Order to Cash activities, Cash Application, Reporting, Compliance, Analytics, Collections, Billing, Master Data, Dispute management, Order Management, Credit Assessment, Close deliverables & MIS & recording's, Transitioned the Cash Application activities (OTC) and stabilized the process for 15 countries, Successfully remotely transitioned the Cash Application, Refund, Direct Debit, & Reconciliation Process for US & EU regions multiple times, Successfully completed the reverse Knowledge transfer for the OTC set-up, Decoupled OTC activities from high cost delivery centre (Mexico) to Low cost delivery centre (India) and delivered $100K monetary benefit
Personal Summary - Skills
- Managing, motivating and training new team members
- Creating process documents and updating them every quarter
- Handling team issues and proactively working on process improvement opportunities
- Ensuring accomplishment of the set quality & Productivity standards as per SLAs
- Maintaining excellent employee and BU satisfaction indexes/Metrics
- Leading a Team of 20 associates
Notable Credits
- Completed Yellow Belt Project in Cognizant
- Completed Lean Certification with 10 Leans at Genpact
- Completed Green Belt Project in Genpact – Cash App COE
- Successfully implemented RPA in Cash Application
- Automated – Payment Application Process and helped in increasing the Auto-application percentage (18% to 50%)
Disclaimer
I hereby declare that the above given details are true to the best of my knowledge and request you to give me an opportunity to serve under your esteemed Organization.
Personal Information
- Father's Name: Yata. Wilson (Late)
- Date of Birth: 05/19/87
- Nationality: Indian
- Marital Status: Married
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridLanguages
English
Bilingual or Proficient (C2)
Timeline
Manager
Genpact India Pvt ltd.
11.2022 - Current
Management Trainee (SME)
Genpact India Pvt ltd.
01.2015 - 10.2018
Process Specialist (SME)
Cognizant Technology Solutions
01.2012 - 07.2015
Financial Analyst
Mitsui O.S.K. Lines (MOL)
01.2010 - 12.2012
B.Com Computers - Finance & Computers
Kakatiya University
MBA - Finance
Wesley PG College
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