Multi-tasking
Pradeep Kurien
IT Manager
Gurgaon
Summary
Experience in executing Full life cycle IT Infrastructure & Development projects; targeting Managerial and Leadership roles with an organization of high repute, preferably PAN India
Overview
19
19
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Portfolio IT Manager
Holiday Inn Express Hotels
Gurgaon
08.2018 - Current
- Leading Team of 2 assistant managers, 3 IT executives and, 9 desktops support engineers provided by vendor
- Managing IT Infrastructure projects on planning, design & implementation of Data Centre, Disaster Recovery Centre, Network, Servers Storage and Application Landscape for Replication
- Preparing plan for integration with existing platforms and processes, identified technology partners and outsourced partners for implementation and roll-out of product/service, defined service realization & SOPs for Service Delivery and resolved escalated issues
- Focusing teams on business objectives and tracking project progress to ensure completion of project milestones as per schedule & budget
- Building credibility, establishing rapport and maintaining communication with stakeholders at multiple levels
- Providing & ensuring EUC requests are resolved within SLA
- Administering patch management to improve and identify areas within software system that are susceptible to stolen information or cyber attacks and informing developers of vulnerable data
- Timely Review of vulnerability reports from different tools like rapid7, ivante console, crowd strike etc
- And remediation
- Drove delivery excellence through process improvements, quality assurance checks of critical deliverables, internal audits, identification & mitigation of risks
- Resolving project issues; taking ownership and continually improving delivery methodologies to reduce cost
- Managing team-related functions such as activity forecast, staff scheduling and employee engagement initiatives
- Creating a work environment that engages employees to improve processes & quality through appropriate performance coaching & feedback and effective career development plans
- Maintaining and verifying, that all backup systems were running optimally for all internal and external clients
Additional Responsibilities
- Implementing Agile in projects for accounts
- Utilizing Agile Scrum practices to help team increase productivity of Agile adoption; identifying issues and resolving same to allow team to deliver sprint goals and deliverables
- Responsible for setting up Goals for Team members and ensuring this is in line with business and individual Career goals
IT Manager
Crowne Plaza Kochi
Kochi
05.2012 - 07.2018
Complex IT Manager
Westin
Gurgaon
01.2010 - 04.2012
System Manager
Le Meridien Kochi
Kochi
04.2007 - 12.2009
System Administrator
Lattice Computer Consultancy
Kochi
11.2005 - 03.2007
Desktop Support Engineer
CMS Computers
Kochi
08.2004 - 11.2005
Education
BCA - Computer & Information Sciences
Diploma - IT
MS Ramaiah
Skills
Windows, Hyper V
IT Ticketing
ERP Management
Accomplishments
- Recognized Do the Right Thing Security Award through driving Security standards and policies
- Achieved PCI Champion for SWA by Supporting other teammates in rolling out PCI standards across the SWA region
Software
Intuitive
Innovater
Planner
Communicator
Collaborator
Certification
ITIL V4 Foundation
Timeline
Portfolio IT Manager
Holiday Inn Express Hotels
08.2018 - Current
IT Manager
Crowne Plaza Kochi
05.2012 - 07.2018
Complex IT Manager
Westin
01.2010 - 04.2012
System Manager
Le Meridien Kochi
04.2007 - 12.2009
System Administrator
Lattice Computer Consultancy
11.2005 - 03.2007
Desktop Support Engineer
CMS Computers
08.2004 - 11.2005
BCA - Computer & Information Sciences
Diploma - IT
MS Ramaiah
Profile Summary
- Rich experience as Project management professional with nearly 18 years of overall experience in the IT industry spearheading projects in the field of IT Infrastructure, Software & IT security
- Impressive success in managing clients (PAN – India); delivered excellence in rendering Managed Services, ITSM Consulting and on prim Cloud Support to clients
- Expertise in delivering projects related to multi-site facility roll-out, including complete IT Infrastructure, Data Centre Build & Migration and Servers, Network, Storage & Application Architecture
- Delivered excellent results in exceeding the quality of service commitments through timely recovery & restoration of IT services, and resolution of complex issues of production outage & application downtime within SLA
- Expertise in driving vision and road-map across various assignments; equally adept in architecting business solutions using ground-up development
- Partnered with various levels including top management across the organization to develop/ commit resources, communicate global objectives, and produce standards & procedures; facilitated process improvements, efficiency/time saving for business units
- Administered IT Budgeting and vendor negotiations
- Collaborating with external auditors like KPMG, EY, and PWC for various audits like ITGC (IT General Control), IT SOX, ISO (IT Security), CSA (Controlled self-assessment) & PCI Compliance audits
- Contributed to the business & technology vision and directing by influencing strategies & monitoring the execution of major technology initiatives
Major Projects
- Complete IT Infrastructure Renovation Project for Le Meridien Cochin, Crowne Plaza Chennai, Holiday Inn Banagluru.
- Complete IT Infrastructure Implementation including CCTV, Access Control, EPABX and other applications for Westin Gurgaon, Crowne Plaza Cochin, Intercontinental Chennai, Six Senses Fort Barwara and Holiday Inn Express Hotels PAN India.
Core Competencies
- Program/Project Management
- Project Delivery Life Cycle
- Process Transition & Optimization
- Business Continuity/ Service Management
- Budgeting and Vendor Negotiation
- Change Management
- Agile, Waterfall & Scrum Methodologies
- Team Building & Leadership
- ITIL Framework Based Operations