Pradeep M
Operation Manager
Bengaluru,KA
Summary
Dynamic operations manager with a proven track record at Ninjacart, enhancing customer satisfaction and team productivity through strategic planning and effective training. Skilled in quality assurance and problem-solving, I successfully managed budgets and improved processes, driving profitability while maintaining high standards of service.
Overview
13
13
years of professional experience
1
1
Certification
5
5
Languages
Work History
Manager of Operations
Ninjacart
04.2022 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Sr Quality Analyst & Trainer
Novopay Solutions Private
12.2020 - 11.2021
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
Quality Analyst
Wibmo
09.2018 - 12.2020
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Created and revised procedures, checklists and job aids to reduce errors.
Education
Bachelor of Commerce - Commerce
Karnataka State Open University
Bengaluru, India 04.2001 -
2nd PUC -
Community Center PU College
Bengaluru, India 04.2001 -
SSLC
Community Center High School
Bengaluru, India03-2008
Skills
Problem-solving
Customer service
Quality assurance
Analytical thinking
KPI tracking
Strategic planning
Goal setting
Documentation and reporting
Certification
Future Forge
Timeline
Future Forge
05-2024
Manager of Operations
Ninjacart
04.2022 - Current
Sr Quality Analyst & Trainer
Novopay Solutions Private
12.2020 - 11.2021
Quality Analyst
Wibmo
09.2018 - 12.2020
Bachelor of Commerce - Commerce
Karnataka State Open University
04.2001 -
2nd PUC -
Community Center PU College
04.2001 -
SSLC
Community Center High School