PRADEEP M
Devanahalli
Summary
Experienced management professional with a proven ability to lead teams and oversee operations effectively. Demonstrates a consistent track record of achieving goals through collaboration and adaptability to changing demands. Strong skills in conflict resolution, process improvement, and creating a positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Quality
Sagility
05.2023 - Current
- Oversee Grievance & Appeals handling, ensuring compliance and client satisfaction
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimize resource allocation for maximum efficiency
- Enhance team performance through regular reviews and strategic actions
- Implement initiatives leading to measurable process improvements
- Prioritize tasks effectively to meet critical deadlines
- Lead quality assurance initiatives and monitor team performance metrics to drive continuous improvement in customer service delivery standards
- Implement strategic quality monitoring frameworks and conduct detailed performance analyses to enhance operational excellence
- Mentor quality analysts and develop comprehensive training programs while maintaining rigorous quality benchmarks across departments
- Assisted in budget management, helping to control costs and maximize resource allocation
Assistant Manager - Business Finance
Sagility
08.2021 - 05.2023
- Manage monthly client invoicing, ensuring timely and accurate billing
- Coordinate payment follow-ups, enhancing cash flow efficiency
- Support HR by drafting precise requirement requisitions
- Manage invoice processing and payment reconciliation while streamlining financial operations through systematic tracking and collection procedures
- Drive accounts receivable efficiency through strategic payment follow-ups and maintaining strong client relationships
- Partner with cross-functional teams to enhance financial reporting accuracy and streamline month-end closing procedures
Team Lead-Operations
Sagility
11.2018 - 07.2021
- Lead a team of 25 associates, enhancing customer satisfaction through targeted improvements
- Resolve process queries and provide feedback, ensuring timely case resolution
- Forecast inventory needs to maintain seamless operations
- Present team performance to senior leadership, identifying system enhancement opportunities
- Mentored new associates through comprehensive process training, resolving queries promptly and conducting effective team meetings to ensure seamless workflow
- Implemented data-driven inventory management strategies, analyzing trends to maintain optimal stock levels and prevent operational disruptions
Specialist Operations
Sagility
04.2018 - 11.2018
- Analyze reports to identify trends and implement corrective actions for improved outcomes
- Mentor team to consistently exceed internal and external client expectations
- Train leads and develop team skills for career advancement
- Participate actively in internal job promotion processes to support team growth
- Mentored and developed team leads through structured training programs, fostering professional growth and elevating service delivery standards
- Spearheaded process improvement initiatives, designing and implementing strategic solutions to enhance operational performance and team productivity
Sr. Executive
Sagility
04.2016 - 03.2018
- Maintaining Documentation of New Scenarios and other work related issues
- Auditing the projects done by the builders team
- Motivating and encouraging team members into planning of daily activities
- Helping out the team members in terms of subject matter
- Maintaining and consolidating daily work reports and consolidating reports on weekly basis
- Representing my team in the monthly meetings with Operations Team Leads
Claim Processing Executive
Sagility
06.2014 - 03.2016
- Adhering to the SLA, and understanding to the operational requirements
- Processing claims, handling calls as per the process guidelines
- Resolving the Client requests and queries and tracking the process records
- Process improvement and workflow presentation and conducting huddles
- Identify the process improvement opportunities and reporting the same to the supervisor
Education
Bachelor of Business Management (BBM) -
NSAM First Grade College
05.2013
PUC (Commerce) -
MEC PU College
03.2009
SSLC - undefined
Govt High School Devanahalli
03.2007
Accomplishments
- Zero attrition award 4 times (3 quarters in continuous)
- Spot Award for Innovative idea in Process enhancement
- Busy bee award 7 quarters for no leaves, 5 quarters in continuous
- Perfect Experience award 4 times for huge $ savings & building new process guidelines
- Stardom award for Achieving 100% quality for the entire year-2017
Languages
English
Kannada
Telugu
Hindi
Hobbies and Interests
- Playing Cricket
- Watching Tv
Personal Information
- Date of Birth: 04/18/92
- Marital Status: Unmarried
Timeline
Assistant Manager - Quality
Sagility
05.2023 - Current
Assistant Manager - Business Finance
Sagility
08.2021 - 05.2023
Team Lead-Operations
Sagility
11.2018 - 07.2021
Specialist Operations
Sagility
04.2018 - 11.2018
Sr. Executive
Sagility
04.2016 - 03.2018
Claim Processing Executive
Sagility
06.2014 - 03.2016
SSLC - undefined
Govt High School Devanahalli
Bachelor of Business Management (BBM) -
NSAM First Grade College
PUC (Commerce) -
MEC PU College
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