Pradeep M

Work History

Sri Muthukumaran Medical College Hospital and Research Institute, Chennai

12.2024 - Current

Involved in various administrative responsibilities.
Managing insurance empanelment procedures and documentation.
Handling student attendance systems and ERP management.
Reconciliation of daily Outpatient (OP) billing and collection reports.
Developed detailed plans based on broad guidance and direction.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Managing the institution’s budget and financial resources efficiently.
Conducting audits and financial reviews to ensure policy compliance.
Supervising payroll, billing, and financial record-keeping.
Coordinating administrative tasks such as staff recruitment, training, and policy enforcement.
Supporting documentation for audits and regulatory compliance.
Maintaining professional behavior and financial transparency among staff.

Sureminds Solutions.Pvt.ltd.

08.2022 - 02.2024

Managed Order to Cash (O2C) collections for assigned accounts, ensuring invoice payments within agreed credit limits.
Notified customers when Bank Guarantees (BG) exceeded limits and coordinated timely payments or BG renewals to mitigate credit exposure.
Followed up with internal teams to ensure invoices were cleared accurately based on remittance received from customers.
Created Customer Query Logs (CQLs) to address and document invoice discrepancies and customer requests.
Collaborated closely with the disputes team to facilitate prompt resolution of CQLs, reducing outstanding disputes.
Placed accounts on hold for non-payment and executed account releases upon receipt of payments, maintaining effective credit control.

Concentrix Daksh Services India Pvt.Ltd

06.2019 - 05.2021

Managed Order to Cash (O2C) collection processes under contract with IBM, ensuring timely follow-up with customers for payment of outstanding invoices.
Raised and managed disputes promptly to address any discrepancies in invoicing, facilitating swift resolution.
Collaborated directly with customers to resolve payment issues efficiently, securing payments within designated timelines.
Applied payments accurately to customer accounts based on remittances received, ensuring precise clearing of invoices.
Conducted thorough account reconciliations to maintain accuracy and resolve discrepancies, supporting overall financial integrity.

Sutherland Global Services

10.2014 - 04.2018

Accurately booking collections and clearing past dues to maintain up-to-date account status.
Responding promptly and professionally to client queries via email, supporting the team’s customer service efforts.
Running comprehensive weekly reports to monitor progress and identify any discrepancies.
Ensuring that all team members complete their daily activities within the agreed turnaround time (TAT) to maintain operational efficiency.
Enhancing customer satisfaction through timely and precise invoice generation.
Collaborating closely with sales teams to apply consistent and accurate pricing structures across all customer invoices.
Partnering with the collections team to recover overdue payments effectively, safeguarding cash flow and minimizing write-offs.

Helwet Packard

09.2011 - 01.2014

Accurately book collections and clear invoices according to the received remittance, ensuring proper cash application.
Proactively follow up with customers for timely remittance and resolve any discrepancies or issues in payments received.
Create and process debit and credit memos to adjust customer accounts as required.
Generate and analyze weekly reports to monitor credit releases and collections performance for clients.
Perform reconciliation across 21 different General Ledger (GL) accounts, ensuring accuracy and identifying discrepancies.
Execute write-offs and offsets following client requests, ensuring adherence to company policies and approval processes.
Maintain up-to-date documentation for all transactions and adjustments for audit and compliance purposes.
Support month-end and year-end closing activities by ensuring all receivables are accurately recorded and reconciled.

Cap Gemin

01.2010 - 04.2011

Accurately processing and posting payments to customer accounts and ensuring correct allocation of funds.
Investigating and resolving payment discrepancies such as overpayments, underpayments, or unapplied cash.
Maintaining detailed and accurate records of cash transactions and reconciling customer accounts.
Handling customer inquiries related to payments and account status efficiently.
Assisting with month-end closing processes, billing audits, and preparation of financial reports.