Pradeep Maigapula
Technical Head
Hyderabad
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 6 and half years.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Technical Head
Medilight Private Limited
06.2017 - 04.2024
- Increased customer satisfaction ratings by improving technical support response times via streamlined ticketing process.
- Designed scalable network infrastructures to support business expansion and increased traffic demands.
- Implemented rigorous testing protocols to identify vulnerabilities in applications before launch, maintaining exceptional product quality standards.
- Served as technical liaison between departments for seamless collaboration on interdependent projects.
- Delivered cost-effective solutions by conducting comprehensive cost-benefit analysis when evaluating new technologies or improvements proposals.
- Mentored junior team members, fostering culture of continuous learning and professional growth.
- Optimized help desk workflows to expedite issue resolution times without sacrificing quality of service provided to customers.
- Managed budgets and resources effectively, ensuring optimal allocation to support department goals and objectives.
- Led team of technical specialists, providing guidance and mentorship for career growth and skill development.
Technical Engineer
Ananta Enterprises
05.2016 - 05.2017
- Evaluated vendor proposals for system upgrades, selecting most cost-effective options without sacrificing quality or performance.
- Streamlined processes by automating repetitive tasks, increasing team efficiency and productivity.
- Spearheaded initiatives aimed at improving workplace safety protocols, resulting in reduction of incidents while fostering culture of responsibility and care.
Education
Bachelor of Technology - Mechanical Engineering
AKRG College of Engineering And Technology
Nallajerla, India 04.2001 -
Intermediate - MPC
Sri Chaitanya Junior College
Rajahmundry, India 06.2008 - 04.2010
Skills
Business Analysis
Capacity Planning
Incident Management
Team Management
Customer Support
Teamwork and Collaboration
Multitasking Abilities
Analytical Skills
Analytical Thinking
Strenghts
- Multi - Tasking
- Quick Learning
- Sportive Thinking
- Self Motivating
Hobbies
- Watching Movies
- Browsing
Timeline
Technical Head
Medilight Private Limited
06.2017 - 04.2024
Technical Engineer
Ananta Enterprises
05.2016 - 05.2017
Intermediate - MPC
Sri Chaitanya Junior College
06.2008 - 04.2010
Bachelor of Technology - Mechanical Engineering
AKRG College of Engineering And Technology
04.2001 -
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