PRADEEP MANDAL
Hyderabad
Summary
Dynamic Front Desk Associate at The Oberoi Udaivilas, recognized for delivering personalized customer service and maintaining meticulous attention to detail. Expertly resolved guest concerns, enhancing satisfaction and loyalty. Proven ability in managing financial transactions and conducting night audits, ensuring accuracy and compliance. A collaborative team player committed to creating exceptional guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
The Oberoi Udaivilas
Udaipur
10.2023 - Current
- Ensured seamless check-in and check-out procedures by coordinating room assignments, verifying guest details, and handling payments efficiently.
- Handled express check-outs and billing queries with accuracy, ensuring guest satisfaction and zero discrepancies.
- Supervised daily front desk functions, including cashiering, guest services, and communication logs, ensuring accuracy and compliance with SOPs.
- Answered phone calls courteously using professional greeting techniques and efficiently assisted with reservations, inquiries, and internal communication.
- Responded to guest complaints and concerns with empathy, urgency, and professionalism, ensuring timely resolution and service recovery.
- Facilitated smooth and detailed shift handovers, documenting guest concerns, pending tasks, and important information such as VIP arrivals and group check-ins.
- Handled foreign currency exchange (forex) transactions accurately in accordance with hotel policy and government regulations.
- Conducted and verified night audit reports, ensuring all financial transactions and postings were accurate and balanced.
- Maintained cleanliness and organization of the front desk and lobby areas, ensuring a welcoming and guest-friendly environment at all times.
- Recognized and rewarded guest loyalty by offering personalized service and acknowledging returning guests.
Education
Bachelor of Hospitality - Hotel Mangement
ICAIIHM
Hyderabad05.2021
Skills
- Great Team Player
- Personalized Customer Service
- Attention to Detail
- Concierge services
- Effective communication
Certification
- SOAR
- Start with Oberoi and Rise
- COVID-19 Relief Volunteer
Timeline
Front Desk Associate
The Oberoi Udaivilas
10.2023 - Current
Bachelor of Hospitality - Hotel Mangement
ICAIIHM
Similar Profiles
Mahip SharmaMahip Sharma
Front Office Supervisor at The Oberoi Udaivilas, UdaipurFront Office Supervisor at The Oberoi Udaivilas, Udaipur
Sumeet LekhakSumeet Lekhak
Food and Beverage Supervisor at The Oberoi UdaivilasFood and Beverage Supervisor at The Oberoi Udaivilas
Adarsh PandeyAdarsh Pandey
Executive Chef at The Oberoi Vanyavilas, Wildlife Resort RanthamboreExecutive Chef at The Oberoi Vanyavilas, Wildlife Resort Ranthambore
Sai Pratap GunturuSai Pratap Gunturu
Lead Data Analyst ( Senior Consultant) at Deloitte ConsultingLead Data Analyst ( Senior Consultant) at Deloitte Consulting
S N Aditya MurthyS N Aditya Murthy
Lead Product Manager - Digital Supply Chain at Dr Reddy's LaboratoriesLead Product Manager - Digital Supply Chain at Dr Reddy's Laboratories