Pradeep Menon

Senior Customer Service Advisor

Mumbai

Summary

Proven leader in customer service, I excelled at WNS Global Services by mentoring team members and exceeding performance targets. Skilled in escalation management and utilizing CRM tools, I fostered long-term customer relationships and enhanced satisfaction through data analysis. Recognized for top-tier achievements, I blend call center expertise with exceptional multitasking abilities.

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in best practices to promote accurate and consistent responses to customer's query via email and chat.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Senior Customer Service Representative

WNS Global Services

12.2011 - Current

Mentored junior team members, contributing to their professional development and overall team success.
Resolved customer service issues using company processes and policies and provided updates to customers.
Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Established strong rapport with customers, fostering long-term relationships and repeat business.
Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.

Education

High School Diploma -

St Francis D' Assisi Junior College

Mumbai

03.1994 - 03.1996

Skills

Customer support

Accomplishments

Collaborated with team of 40 and oversaw the effective transition from old crm systems to new.
Supervised team of 15 staff members.
Used Microsoft Powerpoint to develop knowledge bases for new joiners.
Achieved 100 percent targets as a temporary quality checker.

Software

Excel

Powerpoint

Word

Chat GPT

Hobbies

I love to travel and explore new places. I also love photography. In my spare time, I also read books and listen to music. I am also a foodie, though, I don't cook.

Timeline