Pradeep Mohanraj

• Involved in transition journey from Production Support to Site Reliability Engineering team as part of Organization Vision
• Strategic approach towards Automation team, accomplished on Incident reduction by 35% for PAN domain with delivery value to clients
• Drive up value of delivery team by defining processes, standards and incorporating best practices to increase effectiveness and efficiency leadership.
• Further, Provide delivery leadership, portfolio growth, profitability, thought leadership in vertical and horizontal
• Accountable for multiple complex transformation Journey for Non-Interactive Channel & working through the program, Solution - Design – Implementation – Handover with postproduction support
• Ensure Project Management Office methodology is followed on all delivery engagements Mentor, manage, and develop project team members
• Lead the implementation of VPP Dashboard for Trade and on watch Alerting Flow for Trade & Cash Flow streams to Provide transparency to country & Business teams
• Managed and facilitated Program Change Management Process and Implemented Major Incident impact analysis process, engage in dispensation approvals, and chair committee
• Key stakeholder in stability forum for critical payment application’s technical upgrades & Capacity Improvisation Cassandra DB upgrade, Oracle 19C migration, Shareplex Upgrade & Kafka] and Implementation
• Excellent strategic knowledge in automating production engineering activities with Failure Mode Identification proactively, ensured application stability is consistent and all payments are processed without any delay
• Major Accolades: Implemented robust process and procedures for legacy server and achieved 1.5 million Dollar swapped towards Infra migration
• Identified repeat payment journey challenges across global market and solutioning approach shared to process all payments seamlessly.

• Part of Service Reliability Engineering – Pilot Program
• Project: Canadian Process Hub - IBM
• Provided effective quality control, eliminating downtime [99.5%0to maximize revenue. Implemented DR resiliency for Client , Auto heal mechanism

• Role is highly responsible to manage large technology transformation programs for AHS IT delivery operation
• Developing strategic plan for organization in coordination with new onboarding clients respective to enhance sales leads
• Performs re-forecasts of targets, analyses and assesses risk mitigation plans and initiatives
• Major Accolades: Increased client revenue twice [ 3.5 million Dollar] compared to other years by implementing Monitoring capabilities for client application
• Achieved 20% FTE optimization for newly onboarded clients using manual Toil – Innovation project
• Integrated new technologies and best practices to improve Support & delivery management.

• Project: GE Capital, Application Head;

GE Corporate, Data transformation / Migration for Power Supplies

• As a delivery leader contributed to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Platform education
• Liaison with & updates progress to project steering board/senior management ensure the business needs are Implemented innovatively
• Major Accolades: Act as client delivery partner head responsible for 5.8 million Dollar contract extension with consistent growth
• Implemented Toll Gate process based on Software Development Life Cycle
• Handle top 6 geographical regions across globe for application development and support, with successful contract extensions
• Chaired steering committee for technology delivery program.
• Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.

• Projects: Applied Materials & Silicon Valley Bank: Master Data Management
• Managed day-to-day business operations, including Data Conversion and IT Control Establish and lead center of excellence for IT project management
• Major Accolades: Successfully Migrated all data from legacy system to New SYSMON, One of Key accomplishments achieved during tenure with zero-dollar penalty for 10 months.
• Successfully completed ERP interface project using six sigma

• Projects: Implementation Support-Project Accounting / Customer Data Management and Migration
• Collaborate with global teams that provide sustenance development support (Level 3) for complex system that is deployed globally
• Demonstrated expertise in Data Extraction and Quality inspections, guaranteeing security in regulation and compliance adherence
• Major Accolades: Channeled various domains and multiple platforms implemented project methodologies for data integration during migration.

• Project: PMO - New Product Implementation & Corporate Data Team
• Defined and initiated projects and managed costs, schedule and project performance while ensuring success of project.
• Customer data analysis helped to created 20% growth in new customer onboarding.
• Major Accolade: Client and Organization revenue scaled by implementing Kyocera product, Based on Data Analysis Framework shared.

• Project Portfolio Management

· Worked effectively and accurately to minimize Gap in the project and improve overall operational efficiency.

· Responsible for all the remedy tickets, call history, dashboard preparation and SLA delivery