Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Accomplishments
Timeline
Generic
Pradeep Nagaraj

Pradeep Nagaraj

Learning & Operations Lead

Summary

Experienced Learning & Development professional with over 10 years in training operations, stakeholder management, and LMS administration. I have worked extensively on training needs analysis, coordination, and end-to-end learning lifecycle management. Familiar with multiple LMS platforms like Docebo, Moodle, Saba, MyLearn, and EduBrite, I focus on making learning processes more efficient and user-friendly. I am detail-oriented, adaptable, and good at handling multiple tasks under pressure. With strong communication and interpersonal skills, I enjoy working with teams and ensuring smooth training delivery that makes an impact

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages

Work History

Learning Operations Specialist

Harman (Omnissa Client)
Bangalore
09.2024 - Current
  • LMS Administration & Support : Manage and troubleshoot issues within the Docebo LMS , ensuring seamless functionality for partners and customers.
  • ILT & eLearning Management : Oversee Instructor-Led Training (ILT) and eLearning programs , ensuring smooth execution and reporting.
  • Reporting & Analytics : Extract and analyze LMS reports to track user progress, engagement, and certification completions.
  • Certification Support : Assist users with certification queries, exam vouchers, and training-related concerns .
  • Process & Workflow Optimization : Refine learning operations processes for better efficiency and user experience .
  • Collaboration with Stakeholders : Work closely with Omnissa teams and external partners to enhance training initiatives.
  • Content Management : Ensure course materials, training modules, and assessments are updated and accessible .
  • Technical Issue Resolution : Troubleshoot course access, enrollment, and system-related issues for users.
  • Purchase Orders & Quote Processing : Handle quote approvals and purchase orders related to training programs.
  • Event Coordination : Manage DMT office hours sessions, webinars, and live training events , ensuring proper scheduling and execution.
  • User Assistance & Guidance : Provide guidance on course selection, exam registration, and certification pathways .
  • Continuous Improvement : Identify opportunities for enhancing LMS functionality and training delivery based on user feedback.

L&D Operations Lead

VMware powered by Broadcom
05.2020 - 08.2024
  • As a L&D Operations Lead, I am responsible for efficiently managing end-to-end training and scheduling processes for a large stakeholder with 3500 employees
  • Collaborating with stakeholders to develop and implement comprehensive training programs tailored to address the specific needs of different departments and employee roles
  • Overseeing the successful delivery of training sessions, workshops, and educational programs using various formats, such as in-person, virtual, and e-learning platforms
  • Supported a skills-based training approach, mapping courses to employees' skill sets, resulting in more personalized and effective learning experiences
  • Strategically planned and executed training programs to enhance employee development and align with organizational goals
  • Leading and mentoring a team of L&D professionals, providing guidance, setting clear objectives, and monitoring progress to ensure the successful execution of learning initiatives
  • Managing and updating training materials, resources, and documentation to ensure accuracy and relevance
  • Provide Training Analysis based upon the employee feedback
  • Establishing clear lines of communication with stakeholders, including department heads, managers, and employees, to ensure training objectives align with organizational goals
  • Measured program success using key performance indicators (KPIs) and data analysis
  • Ensuring training programs adhere to industry standards, regulations, and company policies
  • Supervising and guiding training coordinators and support staff to ensure smooth program operations
  • Prepare and present training-related reports and update to management and stakeholders
  • Maintain up-to-date training materials, documentation, and resources to reflect changes in processes, technologies, and best practices
  • Enhanced L&D systems and technology to streamline content delivery and tracking
  • Collaborated with the Automation team to enhance bots, effectively reducing manual workload and improving operational efficiency
  • Managed and executed data migration projects, seamlessly transferring data from one tool to another for streamlined operations
  • Managed and led 2 major projects with a focus on automation and migration, ensuring smooth transitions and minimal disruptions to business operations
  • Project 1: Managed essential tool migrations - Oversaw the migration of training content and completions from Edubrite to Docebo, working closely with cross-functional teams to plan and execute data transfers
  • Conducted thorough testing and provided user training to ensure data integrity and a smooth transition for all stakeholders
  • Led the migration of project management processes and data from Smartsheet to ClickUp, streamlining project management and enhancing collaboration
  • Ensured data accuracy and operational efficiency in ClickUp
  • Recognized for improving organizational efficiency and productivity
  • Project 2: RPA Automation - Successfully automated two critical processes using RPA technology: Manual Class Creation Automation in Hive and E-Learning Publishing and Attendance Marking Automation

Business Operation Analyst

Accenture
04.2015 - 05.2020
  • End to end training management process (Classroom & Virtual training), planning and execution Project in India & across the globe
  • Client interaction on various Classroom offerings requests to understand their requirements and suggest the best fit of trainings
  • Build session plans: number of sessions, targets for venues, services required by the delivery execution teams, etc
  • Handling participant's queries
  • Contribute to the success of a course by working closely with the faculty, participants, facilities, and technology support
  • Scheduling training in LMS (Learning Management System/MyLearning)
  • Sourcing venues and faculties for the live session
  • Coordinating with support teams (Delivery rep, Host Team and the Tech team) to ensure successful delivery of the virtual training
  • Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead
  • Reporting and Completion data - (Pre-session reports, Post session reports, custom evaluation, etc.)
  • Taking care of Trainings, Certification, Summit and Conference across india and having exposure in SABA, MOODLE and LMS
  • Managing the teams planning and execution of courses to be delivered with a high level of consistency and quality
  • Manage internal trainer's utilization and availability of AIB
  • Arrange 'Train the trainer session' for internal trainers to enhance their skill set
  • Maintain Trainer's database Utilization sheet & Payment sheet
  • Training need analysis and scheduling the training across all the region
  • Booking the training venue (Internal & External) and arranging for logistics for all the training
  • Enhance relationship with external client, vendors & trainers
  • Handle queries related to Moodle
  • Provide End to End support to the Shell users
  • Provide necessary functional support for Kaltura Management tool
  • Work with different teams and gather information to get the issue resolved
  • Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes

Executive – Human Resource

Software Training Labs
08.2013 - 03.2015
  • Handling Recruitment
  • Sourcing, Screening candidates from Job portals like Naukri, Monster
  • Performing activities like Internal Job posting and Employee Referral Schemes to fill up positions
  • Mapping suitable candidates from target companies against various specifications set by clients such as technical skill sets, experience range, domain expertise, work authorization etc through various means such as Database, Job Portals, & References
  • Salary negotiations, role discussions and discussions on date of joining will be done
  • Sending soft and hard copies of the Offer Letter to the candidates along with the terms and conditions
  • Follow-ups with the candidate on Offer made and date of joining
  • Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements
  • Preparing offer letter, Appointment letter for the new joiners
  • Preparing Employee Master Data and Maintenance of Personal files
  • Co-ordinate with trainers and scheduling and arranging training programs and collecting the feedback on Training and presenting to the Management
  • Overall Maintenance of attendance and leave

Education

Bachelors of Business Management -

Baldwin's Methodist College

Second PUC - undefined

Krupanidhi College

SSLC - undefined

Karnataka Secondary Education Examination

Skills

Operational efficiency

Adaptability and flexibility

Team collaboration

Cross-functional communication

Resource planning and scheduling

Planning and coordination

Multitasking

Project management

Operational efficiency

Personal Information

Date of Birth: 05/02/92

Disclaimer

I hereby declare that above information furnished is true to best of my knowledge.

Accomplishments

    Successfully automated two critical processes using RPA technology:

    · Manual Class Creation Automation in Hive: Automated the class creation process in Hive, reducing manual effort and errors.

    · E-Learning Publishing and Attendance Marking Automation: Automated e-learning publishing and attendance marking, reducing processing time and improving training.

    I specialize in leveraging technology to optimize processes and drive efficiency. My contributions have led to tangible improvements in productivity and business performance.

Timeline

Learning Operations Specialist

Harman (Omnissa Client)
09.2024 - Current

L&D Operations Lead

VMware powered by Broadcom
05.2020 - 08.2024

Business Operation Analyst

Accenture
04.2015 - 05.2020

Executive – Human Resource

Software Training Labs
08.2013 - 03.2015

Second PUC - undefined

Krupanidhi College

SSLC - undefined

Karnataka Secondary Education Examination

Bachelors of Business Management -

Baldwin's Methodist College

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Pradeep NagarajLearning & Operations Lead