PRADEEP NEGI
NEW DELHI
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
279 RESTAURANTS AND FOODS PVT LTD
DELHI NCR
09.2022 - 04.2025
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Hiring Manager
TATA STARBUCKS
Noida
01.2019 - 12.2025
- Monitored recruitment trends and identified recruiting sources to meet hiring goals.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Provided feedback to candidates throughout the hiring process.
- Maintained a database of potential candidates for future openings.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
District Coffee Ambassador
TATA STARBUCKS
DELHI NCR
01.2021 - 08.2022
- Increased sales by attending local events and educating customers on offered services.
- Created attractive visual displays for new products and current promotions.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Lead Outdoor events to generated Revenue
Store Manager District Trainer
TATA STARBUCKS
DELHI NCR
11.2017 - 12.2018
- Developed and implemented effective training programs for store employees.
- Developed promotional campaigns for upcoming product launches or seasonal sales events.
- Provided ongoing coaching and feedback to improve job performance.
- Lead end-to-end training of the new store managers and other management.
- Track the training of the new store manager.
Store Manager (Coffee Master)
TATA STARBUCKS
DELHI NCR
12.2013 - 10.2016
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Checked brewing equipment for proper functionality.
- Restocked product displays based on demand and projected sales.
Restaurant General Manager
KFC, Yum Restaurants
BENGALURU
11.2012 - 09.2013
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Maintained accurate inventories of food, supplies and equipment.
- Recruited, trained, and supervised staff members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Monitored daily operations to ensure adherence to established policies and procedures.
Assistant Restaurant Manager
KFC, Yum Restaurants
BENGALURU
01.2011 - 10.2012
- Performed regular maintenance checks on kitchen equipment.
- Ensured compliance with health and safety regulations.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Supervised food preparation, ordering of supplies, and inventory control.
- Analyzed customer feedback to identify trends and areas for improvement.
- Managed cash register operations including deposits and reconciling discrepancies.
Management Trainee
KFC, Yum Restaurants
BENGALURU
06.2009 - 12.2010
- Shift Supervisor for the time period from April 2010 to December 2010.
- Collaborated with senior management to ensure successful implementation of projects.
Education
PGDBM - Operations Management
NMIMS
BSC in Hospitality And Hotel Administration - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT
BENGALURU05-2009
Skills
- Operational procedures
- Inventory management
- Data analysis
- Recruitment strategies
- Employee training
- Team coordination
- Customer service
- Project management
- Compliance assurance
- Performance monitoring
- Process improvement
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Kannada
Beginner
A1
Certification
- Excellence in Store Operations (Retailers Association of India Nov 2019)
- Fire Safety & Emergency Response Training (Force Tech Training February 2018)
- Training Store Manager Workshop (Tata Starbucks November 2016)
- Coffee Master (Tata Starbucks December 2014)
- Classroom Facilitator Workshop (Tata Starbucks October 2014)
- Behavioral Training Workshop (Tata Starbucks June 2014)
- Module Trainer Train the Trainer Workshop (KFC, Yum Restaurants July 2010)
Accomplishments
- District-level participation in the Barista Championship in the years 2016, 2017, and 2018
- National-level participation in the coffee brewing initiative, 2018
- Team of the Quarter award for coordinating the store renovation
- Special award for the highest merchandise sale in the North region
- Opened First Highway Store of Tata Starbucks in India
Affiliations
- New store opening
- Lead regional-level competition on sports and recreation activities
Timeline
Operations Manager
279 RESTAURANTS AND FOODS PVT LTD
09.2022 - 04.2025
District Coffee Ambassador
TATA STARBUCKS
01.2021 - 08.2022
Hiring Manager
TATA STARBUCKS
01.2019 - 12.2025
Store Manager District Trainer
TATA STARBUCKS
11.2017 - 12.2018
Store Manager (Coffee Master)
TATA STARBUCKS
12.2013 - 10.2016
Restaurant General Manager
KFC, Yum Restaurants
11.2012 - 09.2013
Assistant Restaurant Manager
KFC, Yum Restaurants
01.2011 - 10.2012
Management Trainee
KFC, Yum Restaurants
06.2009 - 12.2010
PGDBM - Operations Management
NMIMS
BSC in Hospitality And Hotel Administration - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT
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