Pradeep N G

Revenue Assurance

• Reviewed and approved commercial agreements with merchants, ensuring clarity and accuracy, resulting in 15% reduction in contract disputes.
• Maintained updated merchant master database including product details, pricing, and KYC information, improving data accuracy by 20% and streamlining invoicing processes.
• Conducted periodic reviews, leading to 10% increase in invoice realization rates.

Business Partnership

• Evaluated and oversaw agreements with supply and demand-side partners, resulting in 25% increase in partnership effectiveness.
• Monitored pricing strategies, optimizing for competitiveness and contributing to a12% increase in revenue from supply-side partnerships.
• Developed and communicated product pricing charters, facilitating better alignment with business development goals.

Financial Planning and Analysis

• Collaborated with leadership to design and implement annual operating plans, achieving 25% increase in revenue targets.
• Drove revenue forecasting and target setting across various products, leading to 20% improvement in revenue accuracy.
• Published regular operating and financial performance reports, providing actionable insights for strategic decision-making.
• Track actual performance against budget targets,
  Partner with engineering and people operations teams to control costs effectively.
  

Management Reporting

• Prepare comprehensive management reports encompassing operational, financial, and other relevant information.
• Provide support to leadership in conducting monthly and quarterly performance reviews.
• Produce and disseminate MIS, cash flow, and cash burn reports to relevant stakeholders.
• Develop financial models with scenario analysis capabilities to aid decision-making.
• Conduct benchmark analyses and compile industry landscape reports to inform strategic direction.

Fraud & Chargeback Investigation

• Handled risk and fraud queries, resulting in 15% reduction in fraudulent transactions.
• Implemented risk mitigation strategies, reducing chargeback rates by 30%.
• Produced bi-weekly and monthly chargeback summary reports, enhancing visibility and decision-making.

Operational Activities

• Managed issues related to payments and refunds across different gateways, improving customer satisfaction by 25%.
• Prepared reports on operational losses, facilitating informed decision-making by finance team.

Reconciliation

• Handled all reconciliation exceptions, ensuring accuracy and completeness in financial records.
• Worked on automation of reconciliation processes, reducing manual effort by 30%.

Financial Analysis

• Analyzed variance in payout/settlement, resulting in 10% reduction in discrepancies.
• Monitored and eliminated failed refunds proactively, improving customer experience and reducing refund processing time by 20%.
• Handled entire Refund for 50+ gateway single handedly and brought down backlog as well failed refunds by 95%.
  

Technical Support

• Supported tech team in integration and testing during onboarding of new gateways, ensuring smooth operations.
• Handled ad-hoc requests from key account and sales teams, providing timely solutions and enhancing customer satisfaction.
• Lead entire testing and Implementation of E-Nach & E-Mandate from operation as well as tech point of view

• Handled 5 Districts of Kerala with overall 45+ dealership.
• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Utilized multiple marketing strategies to improve profitability.
• Received recognition for closing First Branding contract in Kerala for brand Jeep.
• Protected top-priority accounts by employing effective sales and marketing techniques.
• Recognized and resolved compound problems that effected upper-level management and business initiatives.
• Demonstrated products and features to customers, answered questions and overcame objections.
• Facilitated relationships with target accounts through implementation of proven networking methods.

• Handled 7 branches of Federal Bank in Ernakulam district, Kerala.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Cross-sold insurance products to existing clients to reach sales targets.
• Obtained underwriting approval by completing application for coverage.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.