Pradeep Padubidri Ramamurthy
Bengaluru
Summary
Dynamic customer service professional with extensive experience at Qatar Airways, excelling in complaint resolution and airline ticketing. Proven ability to manage high-volume inquiries while training new staff, ensuring exceptional service delivery. Recognized for strong problem-solving skills and a commitment to enhancing customer relationships.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
Qatar Airways
Ahmedabad
01.2023 - Current
- Managed high volume of inbound and outbound customer calls, maintaining service quality and responsiveness.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints, enhancing customer satisfaction through empathy and professionalism.
- Processed complex refund requests for airline tickets and ancillary services, ensuring timely resolution for customers.
Passenger Service Agent
Globe Ground India
Bengaluru
02.2018 - 12.2022
- Facilitated smooth check-in and baggage handling for passengers, enhancing overall travel experience.
- Managed boarding processes and verified passenger documentation.
- Collaborated with airline staff to address and resolve customer inquiries, improving service satisfaction.
- Applied strong problem-solving skills to effectively manage challenging situations with customers and personnel.
- Trained new staff on company policies and customer service standards.
Education
Bachelor of Applied Commerce - Commerce
National Virtual University of Peace And Education
Bengaluru, KA 07.2017 - 02.2020
Skills
- Airline ticketing
- Customer relationship management
- Complaint resolution
Accomplishments
- Recognised as top talent for the year 2024-25 by Qatar Airways Group
- Recognised multiple times as performer of the month within Qatar airways contact centre.
Certification
- Amadeus reservation system
Timeline
Customer Service Agent
Qatar Airways
01.2023 - Current
Passenger Service Agent
Globe Ground India
02.2018 - 12.2022
Bachelor of Applied Commerce - Commerce
National Virtual University of Peace And Education
07.2017 - 02.2020