Pradeep Pillaai
Mumbai
Summary
Alumni of IHM Mumbai 1995-1998 and PG in Hospitality Management from Annamalai University Chennai 1999. An acclimatized, experienced Hotel / Resort Vice President/Head of Operations with over 26 years of incisive experience as a Head of Hotel/Hotel Manager with proven results. Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation & sales, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Brand and Property ownership. Highly skilled in Start-up/Project & Pre- Opening of the Properties. Have done more than 12 Properties Project/Pre-Openings in the vast career of 26 years. A thought leader with a successful track record of business growth and transformation, the incumbent can be from any service industry with high business acumen and excellent interpersonal skills. Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new project development, business development, quality standards across all departments & Properties. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. Quickly grasps complex concepts, analyzes and interprets ideas into logical strategy. Skilled as internal consultant, in analyzing existing operations and implementing the strategies and processes to improve productivity & efficiency. Expert in facilitating change in a work force to support organizational operating, financial and quality objectives. Strong P&L Management, Human Resources and benchmarking experience. Have Demonstrated ability to motivate team members to maximum productivity and control costs through the most effective uses of manpower and available resources. Determined Business Owner with commitment to excellence and more than 25 years of experience.
Overview
25
25
years of professional experience
Work History
CEO - Hospitality
Sunshine Pictures Pvt. Ltd
10.2022 - Current
- Project/Pre-Opening Management: Finalizing requirements and specifications in consultation with company/promoters
- Anchoring on-site activities to ensure completion of project within the time & cost parameters and effective resource utilization to maximize the output
- Liaisoning with consultants on determining technical and contractual matters
- Reviewing hotel specifications & advising accordingly of changes required for meeting the standards and smooth operations
- Managing Relationships with Property Stakeholders: Keep brand leadership team, owners, and property stakeholders updated on property performance in areas of financials, guest satisfaction, and associate engagement
- Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market
- Outlook, STR Report critique, etc.)
- Preparing and presenting reports for owners and property leadership using financial/performance data
- Managing Profitability: Devising and implementing optimum strategies to ensure top line and bottom-line profitability with key emphasis to develop business through new accounts & service the existing clients
- Working on yearly budgets for hotel, rates and cost control exercises in Rooms Division, Food & Beverage
- Beverage & Human resources
- Business Operations: Ensuring operational efficiency of highest standards in department’s viz
- House Keeping
- Food and Beverage, Front Office, Guest Relations through best training and overseeing adherence to all norms
- Develop Sales & Marketing efforts (including new client prospecting, develop suitable proposals for new customers) for the company to achieve revenue growth, secure new clients beyond the project anchor client & expand the 3PL service portfolio Finance: Finalizing revenue expense budgets and monitoring the actual expenses to maintain optimum control over expenditure to ensure maintenance of statutory books
- Analysing budget with reduces cost by constant review of process
- Marketing: Overseeing formulation of best marketing strategies with emphasis of segmenting and targeting the potential customer/ markets and positioning the services accordingly
- Escalating brand visibility through implementing promotional strategies and personal relation skills
- Client Relationship: Accountable to foresee delivery of high-quality service to the clients for maximum customer experience and delight in all the satisfaction parameters (time, quality, food service, arranging meeting, conferences, shows, entertainment, etc)
- Liasioning: Managing industrial relation and delegating work schedules for smooth functioning of operations & leading people working at all level in an organization
- HRM: Identifying human resource requirements and initiating recruitment process ensuring the best fit.
- Managing the imparting of best training to ensure CTQ & CTP deliveries of the highest standards
- Overseeing strong workforce development through recruitment and retention, employee satisfaction and engagement, maximizing growth potential of employees and strong succession planning
- Conducting Selling Techniques, Yield
- Management Training for the Sales Dept., Front Office, Reservations and F&B Staff
- Training: To oversee & develop the SOP’s (contents & procedure), to train the Trainees (HOT/IT), MT & HOD’s of all the department for departmental specific trainings to enhance the overall skills of the team
- Conducting Selling
- Techniques, Yield Management Training for the Sales Dept., Front Office, Reservations and F&B Staff
- Skilled as internal consultant, in analysing existing operations and implementing the strategies and processes to improve productivity & efficiency
- Expert in facilitating change in workforce to support organizational Operating, financial and quality objectives
- Startup into Hospitality with Luxury Hotels & Resorts, Clubs & Rest
- Setting up s new benchmark for the upcoming chain for Luxury Resorts & Hotels, Clubs & Restaurant – Globally
- Right form identifying the location, Property & finalizing the deal with the Owners, Project Planning
- Currently coming up in Pench (Owned & Operated), Udaipur, Jaipur, Gurgaon & Khana
- Restaurant by the name “JALSA” Lets Celebrate is conceptualized & started in 2 locations (Bangalore & Ahmedabad), and coming soon in Mumbai, Pune & other parts of India
- We are also venturing into Luxury Night Clubs for the Hi-End crowd of the City, starting with Mumbai & Delhi as our initial locations for this
- Key Accomplishments:
- Functioning as an Operation Head – Project / Pre-Opening to set up the Company & Hotel
- Co-ordinating with Project Team, architect, contractors, and suppliers etc to make the property operational
- Majorly involved in the Project Planning, Set Ups & Pre-Opening
- Significantly implemented the systems and procedures as per international standards
- Helping management in selecting the appropriate vendors and negotiating with them keeping the cost and the quality in mind
- Setting up SOP’s as per brand standards for fully functional pre-opening hotel.
- Developing multi skilled task force.
- Established foundational processes for business operations.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Director of Operations & Business Development
Inspiria Hospitality
05.2019 - 07.2022
- Koshambi – Delhi NCR, Jim Corbett, Jaipur, Ranthambore, Udaipur, Jawai, Pattaya & Upcoming – Kumbalgarh/Manali/Kasauli)
- Setting a new benchmark in the luxurious stay, Inspiria Hospitality is one of the fastest growing chains of hotels in
- India
- Inspiria Hospitality is a venture started with a vision to achieve leadership in hospitality industry by delivering world-class services
- Currently, running 3 Hotels (Jaipur-103 Rooms/Ranthambore – 40 Rooms /Udaipur – 70 Rooms/Jawai – 15
- Rooms) in Rajasthan with 220+ Rooms, 2Hotels in Himachal Pradesh with 90+ Rooms & in Pattaya
- Thailand into a Mid-segment 50 Room Hotel & a Club in walking street
- Key Accomplishments:
- Brought the GOP of the Company to 38% YTD in the Year Ist Year of Operations
- Close monitoring of Units for revenues, expenses and guest satisfaction, thereby, making each individual employee concerned with guest experience
- Started & strengthened Sales division apart from HR and Revenue Management
- Motivating entire team with HR activities and regular meeting at different resort locations
- All efforts to make a highly productive team (at all levels).
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Vice President
Rajasthali Resort & Spa
04.2017 - 07.2017
- Rooms & 7 F&B Outlets – 20 Upcoming Rooms, Rajasthali Resort & Spa is a luxury resort spread across 27 acres set against the imposing background of the Aravali Range which accentuates its magnificence
- The Sixty elegantly appointed rooms and Luxury tents, long corridors, majestic terraces and gardens echo with history and every corner relay a story
- Keeping tune with contemporary living, the hotel is equipped with modern facilities from Satellite TV and
- Wireless Fidelity, Swimming Pool
- Kids Pool, Spa, multi cuisine restaurant and outdoor dining experiences, bar
- Rajasthali offers an array of cuisines ranging from casual dining areas to a full-service lounge with world cuisines, dining at our resort is an experience to cherish
- Key Accomplishments:
- Brought the GOP of the Property from 25% to 43% YTD in the Year2018-2019
- Close monitoring of Unit for revenues, expenses and guest satisfaction, thereby, making each individual employee concerned with guest experience
- Started & strengthened Sales division apart from HR and Revenue Management
- Implemented the state-of-the-art website for driving maximum business through e-marketing channels
- Motivating entire team with HR activities and regular meetings
- All efforts to make a highly productive team (at all levels).
Head of Operations/Business Development
Landmark Group of Hotels
01.2015 - 06.2017
- Oldest Chain in North East
- (210 Rooms in 4 Locations & 12 F&B Outlets)
- Setting a new benchmark in the luxurious stay, Landmark Group of hotels is one of the fastest growing chains of hotels in Northeast India
- Landmark Group of hotels is a venture started by Barua & Company Pvt Ltd
- With a vision to achieve leadership in hospitality industry by delivering world-class services
- Each of the Landmark hotels is designed thoughtfully keeping comfort and luxury of the guests as the top priority
- The artistic grandeur of the hotels speaks about rich cultural heritage of specific area where they are located
- The hotels offer amazing customer services in the industry to give its guests memorable stay
- Currently, with Presence in Guwahati, Shillong, Kaziranga & Haflong, we are expanding to Silchar, Agartala
- Gangtok & Delhi
- Key Accomplishments:
- Converted 02 slow business/leisure properties into profitability
- This was achieved by efficiency and optimum use of resources (higher occupancy & Better ARR)
- Brought the NOP of these 02 Properties from –ve to 18% YTD
- Total GOP of the Group to 33% after addition of the Asset/Renovation cost to the Operational Budget
- Started & strengthened Corporate Sales division apart from Corporate HR and Revenue Management
- Implemented the state-of-the-art website for driving maximum business through E marketing channels
- Motivating entire team with HR activities and regular meeting at different resort locations
- All efforts to make a highly productive team (at all levels)
- Started Renovation and addition of rooms / facilities on the basis of ROI.
Vice President of Operations
V Resorts
04.2012 - 12.2014
- Resorts in 6 States)
- V Resorts, a chain of Offbeat Resorts in India for Holiday
- We operate on the concept of elegant, upmarket but limited service and we are the first chain in India to do so
- V Resorts is your home when the urge to get out of the concrete jungle gets the better of you
- We have carefully chosen our resorts/cottages to give you the most important thing you and us wish, the VIEW
- Our resorts offer some of the best views in India
- V are Creating a nationwide chain of offbeat resorts in scenic locations, providing Predictable/Promised services and excellent Experience with credible and complete Information to customer through online media
- V-Resorts are expanding very fast in India
- Below are just a few activities carried out to get the Operations of V-Resorts to current level with plans set for future development/ consolidation as well as expansion.
General Manager
Hotel NOOR MAHAL
04.2009 - 03.2012
- Worked since the Pre-Opening of “Hotel NoorMahal” An Incredible !ndian Palace Hotel, A Five Star Deluxe Hotel in Karnal city of Haryana
- Stunningly set in 9 acres of natural splendor creating a unique world of exclusive facilities that virtually define extravagance
- A perfect blend of historic architecture and every conceivable modern amenity
- One of its kind of property in the region – An epitome of true-blue luxury, hospitality & services
- The Property has 125 extremely well appointed with rather lavish interiors and an array of modern amenities rooms, Frontier Mail -Fine dining thematic specialty restaurant, Brown Sugar - An enchanting & mesmerizing 24 hr coffee shop and lounge
- Polo Bar - An exquisite and very vibrant bar, Opulent & Luxurious Banquets And Conferencing Space for gathering from 30 Guests to 5000 Guests in 08 different Banquets with pre-function areas which exceed 20000 sq ft of Regal
- Elegance & Air-Conditioned space opening to Party Lawns Over 45000 sq ft of immaculately manicured greens
- Key Responsibilities Area: Functioned as an Operation Head – Pre-Opening to set up the Hotel
- Co-ordinating with the Project Team, architect, contractors, and suppliers etc to make the property operational
- Majorly involved in the Project Planning, Set Ups & Pre-Opening
- Significantly implemented the systems and procedures as per international standards
- Helping the management in selecting the appropriate vendors and negotiating with them keeping the cost and the quality in mind
- Preparing the SOP’s for all departments as per their needs and requirements
- Supervising entire operations of the unit including F&B, Rooms division, Sales, HR, Purchase & Finance to ensure high quality of operating standards
- Motivating the department heads and to make them more responsible and accountable
- Managing the overall profitability of operations with strategic utilisation & deployment of available resources to achieve organisational objectives and operating standards
- Strategizing policies & procedures in the operating systems to achieve greater customer delight
- Imparting appropriate In-house Training to the team so as to attain Service Excellence & teamwork
- Helping the employees in building their confidence level by improving their soft skills
- Developing their sense of responsibility, accountability and team spirit
- Preparing and implementing complete refurbishment plan without disturbing the day to day operations
- Liasioning & devising new marketing strategies to tap/ explore greater market/ business volumes.
General Manager Operations
Choice Hotels India Ltd, Comfort Inn GSK, Choice Hotels India
08.2007 - 04.2009
- Was coming up with 10 hotels in Punjab, at different cities with Comfort Inn / Quality Inns &
- Clarion brands
- Apart from the General Operational Works like recruitments, SOP’s with Orientation & on all Pre-
- Opening activities, I was majorly involved in the Project Planning & Set ups all front / back areas
- Commissioned & operated the first property in Amritsar under the name “Comfort Inn – GSK”.
Resident General Manager
Uday Samudra Leisure Beach Hotel
01.2004 - 07.2007
- Converting a small 54 rooms 3 star resort into a 5 star ambience resort with 191 rooms, Sea food speciality restaurant, multi cuisine restaurant, coffee shop, bar, banquet halls, Business Center, 3 Swimming Pools, Health Club
- Spa, Spacious Lawns and Discotheque & a Hotel managed Travel Desk with a fleet of 18 Vehicles spread over nine acres from a loss making unit to a profit making unit.
Manager Operations
Piccadilly Hotels
04.2002 - 12.2004
- For ‘THE PICCADILLY’ Group of hotels, with its head office at Chandigarh
- While working with this group I got the opportunity to handle the overall operations of their units at Manali, Chandigarh &
- Raipur independently (where I was involved in handling the local Administration, all operational departments, direct interaction with the guests/companies/travel agents etc
- Recruiting/ training the staff as per the requirements).
Outlet Manager, Management Trainee
The Oberoi Towers, OBEROI HOTELS
06.1998 - 03.2002
- During Campus Interviews I was absorbed by ‘
- After
- Completion of Hotel Management, I joined ‘THE OBEROI TOWERS’ on 11th
- JUN’90
- After completion of the MT
- Programme was appointed as Outlet Manager for the INDIAN SPECIALTY RESTAURANT
- Also handled ‘THE
- REGAL’ Banqueting & Conventional Hall, from
Education
Masters in Hospitality Management - Hospitality Administration And Management
Annamalai University
Tamil Nadu, India06.1999
Diploma in Air Ticketing - Travel & Tourism Management
Trade Wings Institute
Mumbai 1999
Associate of Science - Hotel Management
IHMCTAN
Mumbai, Maharashtra1997
Skills
- Hospitality Administration
- Hospitality Operations
- Project & Pre-Opening
- ROI - Accountability
- Strategic Planning and Execution
- Staff Training/Development
- Business Development
- Relationship Building
- Forecasting Ability & Revenue Growth
- Performance Analysis
- Targeted Marketing
- Coaching and Mentoring
- Stakeholder Relations
- Mergers and Acquisitions
- Strategic Direction
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Malayalam
Advanced (C1)
Gujarati
Intermediate (B1)
Marathi
Intermediate (B1)
Bengali
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CEO - Hospitality
Sunshine Pictures Pvt. Ltd
10.2022 - Current
Director of Operations & Business Development
Inspiria Hospitality
05.2019 - 07.2022
Vice President
Rajasthali Resort & Spa
04.2017 - 07.2017
Head of Operations/Business Development
Landmark Group of Hotels
01.2015 - 06.2017
Vice President of Operations
V Resorts
04.2012 - 12.2014
General Manager
Hotel NOOR MAHAL
04.2009 - 03.2012
General Manager Operations
Choice Hotels India Ltd, Comfort Inn GSK, Choice Hotels India
08.2007 - 04.2009
Resident General Manager
Uday Samudra Leisure Beach Hotel
01.2004 - 07.2007
Manager Operations
Piccadilly Hotels
04.2002 - 12.2004
Outlet Manager, Management Trainee
The Oberoi Towers, OBEROI HOTELS
06.1998 - 03.2002
Masters in Hospitality Management - Hospitality Administration And Management
Annamalai University
Diploma in Air Ticketing - Travel & Tourism Management
Trade Wings Institute
Associate of Science - Hotel Management
IHMCTAN
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