Pradeep Pillai
Chennai
Summary
A service-focused general manager with over 24 years of experience in the retail industry is dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Pothys Boutique Pvt Ltd
09.2018 - Current
- Prepare annual budgets with controls to prevent overages
- Drive year-over-year business growth while leading operations, strategic vision and long-range planning
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee evaluations and contract details
- Developed effective business plans to align strategic decisions with long-term objectives
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Developed and maintained relationships with customers and suppliers through account development
- Introduced new methods, practices and systems to reduce turnaround time
- Utilized enterprise risk management software to improve operational insight and planning
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Branch Manager
Kazhana Jewellery (P) Ltd
02.2014 - 03.2018
- Boosted sales and customer loyalty through incentive programs
- Engaged employees in business processes with positive motivational techniques
- Launched new training program to boost employee skills and staff retention rate
- Gathered and reviewed customer feedback to improve operations
- Generated financial and operational reports to assist management with business strategy
- Consulted customers to boost product sales and services
- Resolved various issues impacting sales management and business operations
- Complied with regulatory guidelines and requirements
- Developed and delivered polished sales presentations in order to highlight product and service quality
- Maintained friendly and professional customer interactions
- Handled departments – Long Necklace, Short Necklace, Ear Stud/Plain, Diamond, Exclusive Section, Unique Collection, Finger Ring, Chain, Bracelet, Silver Articles and other collection with help of 1 SRM and 4 Department managers.
Area Sales Manager
Cottstown Fashion Ltd
08.2012 - 12.2013
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals
- Introduced new products to meet customer demand and increase profits
- Analyzed sales data and kept up to date with market trends
- Managed and motivated sales team to increase revenue 90+%
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Led sales region to increase sales and boost team morale.
Luxury Retail Store Manager
Cottstown Fashion Ltd
04.2011 - 08.2012
- Sales and commercial performance of stores in area Maximize sales and profitability Formulate and implement store strategies Control costs within budgetary guidelines Control and monitor expenses through efficient operations Align each resources effort to support store in delivering profits and ensuring good brand image Market focus Identify market share in area and study competition visit markets and thru networks for malls, rentals Prospective sites and new site identification Identify internal and external commercial opportunities as and when there arise Promote awareness of local trading patterns, environment, and competitor activities Store Operations standards and management Maintain best retail standards as per market positioning of brand Ensure all stores are legally compliant Execution of SOPs for new and existing stores Involve right functional resource for specific activities Monitor and effectively deploy staffing levels across stores and make a bench plan Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions Provide inputs to marketing team on marketing calendar for quarter Plan and organize for merchandise Stock management Perpetual inventory and global stock count to control shrinkages Prepare for new store launches in advance Execute new store openings as per calendar Monitor store administration through weekly meetings and store visits Monthly business reviews with Regional manager and cluster manager Give periodic feedback on products to buyer; participate in Planograms review People management Participate in selection decisions of new employees Define KRAs for staff Ensure induction of new recruits and implement Buddy training system Ensure discipline and update of staffing rosters Recognize employees on fast track at mid term and participate in succession planning Conduct appraisals and benchmark salaries Groom people through training sessions Conduct welfare activities and design incentive programs.
Assistant Concept Manager
Lifestyle International Pvt Ltd
08.2009 - 05.2011
- Maintained high retail standards in store with team staff (38) members include two Senior Executives and Supervisors Ensure high level customer service in front end and monitor same Handled all kind of customer issues and keeping relationship for long term business Associate with Concept Manager on quantity and value budget for stores in territory Perform in-depth analysis of business for generating reports and being forward to Territory Concept Manager on monthly basis Manage visual merchandising of store in coordination as per seasonal Planograms Take care of maintenance of adequate stock level to achieve sell through target for store with Coordination of inventory department Carrying frequent market surveys for keeping store and staff inline with latest trends in market Monitor shrinkage to minimize it on daily basis thru High Value Registers
Assistant Store Manager of Operations
Apeejay Oxford Bookstore (P) Ltd
09.2005 - 12.2008
- Ensuring merchandise is stacked properly for customers at all times as per Visual Merchandising instructions of store
- Stock, Replenishment, receive, dispatch, Market Visit for trend analysis and competitor activities
- Tracking fast movers and slow movers in each category and make store internal Promotions for low perform categories
- Record walk-ins, hourly sales, conversion registers maintaining
- Developing sales plan to achieve targets
- Communicate plan and targets to sales staff
- Monitor of targets day to day Basis
- Customer management, ensure excellent shopping experience for customer
- Seek feedback actively
- Monitoring & cost Control
- Prevent shortage/pilferage with rotational basis inventory method
- Work force handling, setting weekly rosters - scheduling breaks
- Ensure all sales staffs trained in basic product knowledge
- Reviews of performance of staff continuously and help them improve on weak areas
- New arrival inform to all staffs
- Motivating team & focusing on achieving targets
- Identify developmental needs of juniors
- Regular basis Inventory & avoid pilferage
- MIS Reports review and forward to H.O
Store Manager
RPG Guardian P Ltd
09.2001 - 12.2004
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Performed statistical analyses to gather data for operational and forecast team needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Sales Coordinator
Sree Krishna Collection
02.1999 - 07.2002
- Manage leading Men's wear brands under one roof
- Increase sales in Men's Categories up to the mark
- Train the new staff and Category allocation
- Designed attractive Incentive plans to increase profit and traffic in each categories
- Other duties assist in merchandise, customer service, Monitor, Inventory and Visual Display
- Event management and business cross -promotional activity
- Store Visual display, effective inventory and floor level management
- Responsible for other duties as assigned.
Sales Executive
Colourplus Fashion (P) Ltd
02.1999 - 07.2002
- Carrying the visual merchandising and promoting brand name in the working area
- Managing sections, sales excels and customer service
Education
Hsc -
Govt Hr. Sec. School - Kodambakkam
SSC -
Singaram Pillai Hr.Sce.School
D.C.A -
Rose InfoTech
M.com -
Annamalai University
D.C.A -
AAR YES Computers
Train the Trainer - training program -
Kazhana Jewellery
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Staff Management
- Customer Relations
- Training and Development
- Motivation
- Customer Retention
- Performance Improvement
- Exceptional interpersonal communication
- Business Administration
- Organizational Development
- Loss Prevention
Certification
V7656988, 09/03/2032
Hobbies and Interests
Cricket
Languages
Tamil
Advanced (C1)
English
Upper intermediate (B2)
Malayalam
Intermediate (B1)
Timeline
General Manager
Pothys Boutique Pvt Ltd
09.2018 - Current
Branch Manager
Kazhana Jewellery (P) Ltd
02.2014 - 03.2018
Area Sales Manager
Cottstown Fashion Ltd
08.2012 - 12.2013
Luxury Retail Store Manager
Cottstown Fashion Ltd
04.2011 - 08.2012
Assistant Concept Manager
Lifestyle International Pvt Ltd
08.2009 - 05.2011
Assistant Store Manager of Operations
Apeejay Oxford Bookstore (P) Ltd
09.2005 - 12.2008
Store Manager
RPG Guardian P Ltd
09.2001 - 12.2004
Sales Coordinator
Sree Krishna Collection
02.1999 - 07.2002
Sales Executive
Colourplus Fashion (P) Ltd
02.1999 - 07.2002
Hsc -
Govt Hr. Sec. School - Kodambakkam
SSC -
Singaram Pillai Hr.Sce.School
D.C.A -
Rose InfoTech
M.com -
Annamalai University
D.C.A -
AAR YES Computers
Train the Trainer - training program -
Kazhana Jewellery