Pradeep PR
Thrissur,Kerala
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-centric individual possessing excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning and purchasing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shop Manager
Ramz Al Dana Trading Est
Riyadh
05.2015 - 04.2022
- Supervised daily operations by establishing procedures and monitoring team performance
- Built and maintained sound business relationships with vendors and suppliers
- Connected with customers to provide assistance and collect feedback to optimize operations
- Guided team to consistently achieve daily, weekly and monthly production goals
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Prepared staff works schedules and assigned team members to specific duties
- Implemented successful business strategies to increase revenue and target new markets
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
Assistant Manager
Ramz Al Dana Trading Est
Riyadh
06.2014 - 04.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
Shop Supervisor
Jeevz Group
Thrissur,Kerala
01.2010 - 02.2014
- Received items and orders and checked items for quality and accuracy against documentation.
- Kept detailed track of inventories and supplies using computer software.
- Maintained accurate records of employee attendance and payroll data.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Reviewed financial statements to monitor budget expenditures.
Education
Master of Computer Application -
Bharathiar University, SDE, Coimbatore
12-2013
Bachelor of Computer Application -
St.Aloysius College, Elthuruth, Thrissur
05-2009
HSE -
Govt HSS Pattikkad, Thrissur
03-2006
SSLC -
CMS Higher Secondary School Thrissur
03-2004
Skills
- Point of Sale Systems
- Employee Scheduling
- Inventory Management
- Desktops, Laptops, and Mobile Devices
- Staff Management
- Multitasking Abilities
- Effective leader
- Business Development
- Data Entry
- Relationship building
- Planning and Coordination
- Flexible and Adaptable
Certification
- Microsoft Certified IT Professional (MCITP), 9407275
- Diploma In Computer Applications, Aiko Infotech, Thrissur, Kerala, 05/2007-08/2007
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Arabic
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Shop Manager
Ramz Al Dana Trading Est
05.2015 - 04.2022
Assistant Manager
Ramz Al Dana Trading Est
06.2014 - 04.2015
Shop Supervisor
Jeevz Group
01.2010 - 02.2014
Master of Computer Application -
Bharathiar University, SDE, Coimbatore
Bachelor of Computer Application -
St.Aloysius College, Elthuruth, Thrissur
HSE -
Govt HSS Pattikkad, Thrissur
SSLC -
CMS Higher Secondary School Thrissur