Pradeep Prabhakar

AT&S Austria Technologie & Systemtechnik. Leoben, Austria.

Section Manager CoE Security & Infrastructure. 05/2022 - 04/2025.

AT&S is a world leading company with 13,500 employees for designing and manufacturing high-end printed circuit boards and substrates for semiconductors.

• Led and developed an international team of 15+ infrastructure professionals, achieving >99% SLA compliance and improving team productivity by 20%.
• Defined and executed infrastructure and security strategy, reducing critical vulnerabilities by 30% and ensuring 99.9% system availability.
• Delivered large-scale infrastructure and modernization projects with 95% on-time completion, optimizing performance and scalability.
• Implemented ITIL-based service management processes, reducing incident resolution time by 25% and increasing user satisfaction.
• Achieved ISO 27001 ISMS and NIS2 compliance with zero major audit findings, strengthening governance and risk management.
• Negotiated and optimized vendor contracts, reducing annual infrastructure costs by 15–20% while maintaining service quality.
• Analyzed operational KPIs and implemented process improvements, increasing infrastructure efficiency by 20%.
• Identified and resolved workflow bottlenecks, improving project delivery timelines from 80% to 95% adherence.
• Strengthened stakeholder engagement across business units, accelerating decision-making and improving strategic alignment.
• Ensured full regulatory and legal compliance, mitigating operational risk and eliminating financial penalties.
• Maintained 99.99% uptime for mission-critical systems through the implementation of robust Disaster Recovery (DR) and Business Continuity (BCP) plans.
• Projects:
• Enterprise Dell EMC storage Migration- Executed seamless migration of enterprise storage from Dell EMC with zero production downtime, introducing tiered storage technologies that optimized performance and delivered significant cost savings.
• Hinterberg Brownfield Data Center Migration- Executed online migration of critical servers with zero downtime, consolidating four data centers into two, virtualizing legacy systems, and achieving €500,000 annual savings through energy efficiency and internal resource utilization without external vendor support.
• Greenfield Plant Kulim - Investment of >€1b Malaysia. Completed the setup of 2 new state of art Datacenter.
• SD‑WAN & Cisco ACI Implementation - Supported the successful implementation of SD‑WAN and Cisco ACI technologies, ensuring seamless deployment, zero disruption to production systems, and cost‑efficient execution through effective cross‑team collaboration.
• SSC Pune - Built a robust IT infrastructure operations team in Pune, centralizing services to deliver secure and scalable support globally while driving operational excellence. Led the initiative to achieve global IS0 27001 certification, strengthening compliance, information security, and customer trust across enterprise services.

• Utilized ITIL frameworks to align problem management processes with best practices.
• Coordinated with other departments to streamline processes and improve overall efficiency.
• Collaborated with management to ensure optimal staffing and resource availability for production readiness.
• Coordinated training and mentoring for team members, ensuring skill retention and overall team performance.
• Facilitated recruitment and training of new employees, strengthening global operational team capabilities.
• Conducted regular performance reviews, providing constructive feedback to promote employee development.
• Fostered a positive working environment, encouraging teamwork and collaboration.
• Engaged with customers to better understand needs and deliver excellent service.
• Project Domain Migration

Executed a Windows Server domain migration using ADMT, successfully transitioning users, applications, and services to a new domain with zero downtime, while preserving security identifiers, policies, and access rights for seamless enterprise operations.

• Directed cross‑functional teams and improved communication flow, ensuring project requirements were consistently met.
• Managed stakeholder expectations through clear reporting, updates, and presentations, strengthening alignment with business goals.
• Established two redundant on‑site data centers delivering scalable, high‑availability infrastructure for MES, and AES systems.
• Organized workshops and mentoring programs, fostering collaboration, skills development, and team productivity.
• Partnered with external stakeholders to develop IT systems for MES projects, aligning technology with manufacturing execution objectives.
• Project: Greenfield Plant Chongqing, China.
• Achievement: Successfully designed and implemented a state‑of‑the‑art enterprise data center at AT&S’s Greenfield Plant in Chongqing, delivering secure, scalable infrastructure to support MES, and AES systems. Achieved 99.9% uptime and enabling cost‑efficient operations that accelerated AT&S’s market entry in China.

• Designed, configured, and administered enterprise IT infrastructure by deploying VMware vSphere/ESXi clusters, vCenter, NSX networking, and vSAN storage (Dell EMC VPLEX), while managing Microsoft Windows Server environments, Active Directory, ADFS, failover clustering, and Group Policies. Supported multi‑forest domain structures with expertise in DNS, DHCP, LDAP, Kerberos, DFSR, and replications, alongside advanced networking technologies including switching, routing, VPN, and TCP/IP services. Strengthened enterprise security posture through Symantec Endpoint Protection (SEP), patch management, and compliance enforcement, ensuring systems remained secure, scalable, and highly available across diverse enterprise environments.

• Guided students in academic planning and technical training on Microsoft and Cisco.