Pradeep Rajasekar
Chennai
Summary
An adept Business Analysis Manager with over 14 years of strategic expertise in enhancing organizational profitability through astute management decisions, consistent quality delivery, and proactive business development endeavors. Specializing in healthcare business development, quality management, project management, and Client Relationship management. Proven track record and acknowledged by stakeholders for successfully implementing new projects by working closely with cross-functional teams with key focus on Quality on Time and within budget. Expert in ensuring delivery of high-quality customer experience, elevating customer satisfaction level, adhering to SLAs & managing cost-effective operations. Demonstrated excellence in planning and successfully migrating/transitioning onshore accounts to offshore thereby reducing operation cost significantly. Demonstrated track record of cost reduction and operational optimization in dynamic environments, utilizing Six Sigma methodologies and AI tools. Possesses a keen aptitude for analyzing customer feedback, identifying areas for improvement, and spearheading initiatives to capitalize on emerging analytics growth opportunities and expand business horizons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analysis Manager
Nuance Communications, Inc.
09.2014 - Current
- Oversaw a dynamic team comprising 10+ proficient Business Intelligence and Data Analyst professionals, fostering a culture of data-driven decision-making and promoting cross-functional collaboration
- Collaborated closely with senior leadership to pinpoint pivotal business challenges and opportunities, translating them into actionable data analytics initiatives that steer strategic decision-making
- Formulated and executed analytics strategies tailored to support diverse business functions, spanning operations and finance
- Implemented cutting-edge analytics methodologies, including data modeling and machine learning, to unearth valuable insights and patterns within extensive data sets
- Pioneered the development and deployment of executive-level dashboards and reports, empowering stakeholders to track key performance metrics and make well-informed decisions
- Orchestrated the entire analytics lifecycle, from meticulous data collection and purification to in-depth analysis and intuitive visualization, ensuring the integrity and accuracy of data throughout
- Played a vital role in cultivating a data-driven ethos across the organization by conducting comprehensive training sessions and workshops for business teams, enhancing their analytical proficiencies.
Business Operations Manager
Pfizer
10.2014 - 08.2016
- Executed projects comprehensively, starting from gathering client requirements to establishing test environments, and coordinating with various departments to ensure timely resource allocation for successful implementation
- Held accountable for the end-to-end delivery of projects, meeting SLAs post-implementation while ensuring high customer satisfaction
- Maintained a consistently high Net Promoter Score (NPS) over the past 2 years with no detractors
- Conducted weekly/monthly meetings with clients to review performance metrics and provide/receive feedback
- Organized cross-functional department meetings with clients to grasp business requirements and foster transparent communication
- Prepared and delivered weekly and monthly performance reports for clients and management, tracking progress through trend analysis
- Managed vendor relationships, selecting the appropriate teams for projects, liaising with vendor managers, and ensuring SLAs were met in strict adherence to organizational guidelines and ethical standards
- Conducted weekly/monthly performance reviews and yearly performance appraisal sessions with Team Managers
- Provided training and mentorship to Team Managers, identifying, and nurturing top talent within the team for internal roles and career advancement.
Business Analysis Manager
FedEx
03.2013 - 08.2014
- Performed thorough analysis of existing business processes to pinpoint bottlenecks, inefficiencies, and areas ripe for optimization
- Collaborated closely with stakeholders to gather requirements, document workflows, and construct process maps that illuminated pain points and potential remedies
- Leveraged data-driven methodologies to scrutinize data trends, customer behaviors, and operational metrics, furnishing actionable insights to inform strategic decision-making
- Developed and sustained dashboards and reports for monitoring key performance indicators (KPIs) and gauging progress towards business objectives
- Engaged in close partnership with business stakeholders to elicit, document, and prioritize requirements for transformation and automation initiatives
- Crafted clear and concise functional specifications, user stories, and use cases to effectively convey business needs to development teams
- Ensured harmonization between business requirements and technical solutions, contributing to the punctual delivery of projects
- Served as a liaison among business units, R&D, and Finance Departments, nurturing effective communication and comprehension across diverse teams
- Assisted in project planning, scope definition, and timeline management, aiding in the maintenance of project schedules and deliverables
- Monitored project advancement, identified potential risks, and proposed mitigation strategies to safeguard project progression.
Healthcare Documentation Technical Expert
Nuance Communications
08.2010 - 04.2012
- Performed root cause analysis and implemented corrective actions
- Extracted and interpreted data patterns to translate findings into actionable outcomes
- Developed customized reports, summarizing, and presenting data in visually appealing format.
Medical Language Trainer
Triumph Business Solutions
07.2008 - 06.2009
- Train, recruit MLS (medical language specialists)
- Impart basic medical language documentation skills, medical proofing techniques to recruits
- Train QAs on quality initiatives.
Education
Data Science and Artificial Intelligence -
IIM(Kozhikode)
2024
PGDM in International Business Management -
Chennai Business School
Chennai, Tamil Nadu2013
Skills
- Data Analysis & Visualization
- Predictive & Prescriptive Analytics
- Business Intelligence & Decision Making
- Forecasting & Trend Analysis
- Dashboard Design & Development
- Cross-functional Collaboration
- Team Leadership & Mentoring
- Project Management
- Microsoft Excel (Advanced)
- Power BI
- Python
- R Programming
- DOMO
- SQL
TECHNICAL SKILLS
Certification
Six Sigma Green Belt
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Business Operations Manager
Pfizer
10.2014 - 08.2016
Business Analysis Manager
Nuance Communications, Inc.
09.2014 - Current
Business Analysis Manager
FedEx
03.2013 - 08.2014
Healthcare Documentation Technical Expert
Nuance Communications
08.2010 - 04.2012
Medical Language Trainer
Triumph Business Solutions
07.2008 - 06.2009
Data Science and Artificial Intelligence -
IIM(Kozhikode)
PGDM in International Business Management -
Chennai Business School
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