Pradeep Ramakrishnan

· Educating the associates for receiving quality check of vehicles.

· Ensuring the RCI, PMS, PDI and Dispatch activity at Motorpool.

· Preparing Work Instruction Sheet for new processes/models.

· Process audit on weekly basis.

· Proper training and skill matrix updating.

· Vehicle tracking till dealer location and ensure no customer complaints.

· Installation training for Audio and Bedliner into the CBU.

· Daily DPU sharing to IMI management.

· Validating the static quality of vehicles.

· Analyzing the customer complaints and taking necessary actions through why-why analysis, 8D concepts, fishbone diagram to avoid repeated complaints and follow the counter actions effectively.

· Customer service book monitoring.

· Dealer claim report and QC reports preparation.

· Educating the transporter drivers thru Kiken yochi training at the time of dispatch to achieve “Zero defect delivery”.

· Damage report preparation and countermeasure implementation for Motor pool issues.

· Maintaining Quality records.

· Preparing & Participating in IMI Monthly safety meeting.

· New Employee training schedule.

· New Model variation chart preparation.

· Conducting Monthly QC meeting with MC Logistics and IMI top Management.

· Process quality for tractors, trans-planters, harvesters and power tillers based on Inspection standards and check sheet of KAI and ensuring only quality products are delivered to the customers on Daily basis.

· Daily Inspection report preparation and monthly dealer claim report power point presentation.

· Validating the functional and static quality of machines.

· Addressing the dealer claims and taking necessary actions through why-why analysis, 8D concepts, fishbone diagram to avoid repentance of concerns within the timeline.

· Raising the hotline report to the country of origin and receive the parts from spare parts department through K-Quic system.

· Customer service book monitoring, purchasing and payment follow-ups.

· Preparation of weekly Inventory board report (Chennai, Pune, Pune warehouse, Punjab, Odisha and Bhopal) and circulating it to the top management of Kubota Agricultural Machinery and Sumitomo Corporation.

· Ensuring the FIFO System is followed throughout all the products to avoid the ageing of machines.

· Implementing new process changes and capturing the same in process change communication format for management approval.

· Damage report preparation for internal damages and escalating the same to the management within 24 hours from the incident.

· Receiving the transporter confirmation for the transit damage & missing items and replacing through parts request with reference to K-Pad system (part illustration manual).