Global L&D Specialist/Coach with 11 years of experience in training needs analysis and the development and implementation of learning and development solutions. Recognized for introducing innovative, transformative initiatives that streamline processes and leverage organizational growth opportunities. Expertise in instructional design utilizing the ADDIE methodology and Articulate 360, with a strong background in managing comprehensive training programs. Demonstrated success in overseeing training operations, developing e-learning modules, and managing Learning Management Systems (LMS). Skilled in people management, enhancing learning processes, and deriving insights from data using analytical tools such as Tableau and Alteryx.
Hi, I’m
Pradeep Rawat
Learning & Development
Delhi
Summary
Overview
12
years of professional experience
1
Certification
41
years of post-secondary education
Work History
Boston Consulting Group
Global L&D Specialist
2021.12 - Current (2 years & 9 months)
Job overview
- Managing Global L&D programs for Senior Leaders across BCG consulting practice areas
- Analyzing training needs; developing & executing comprehensive learning solutions
- Monitoring training trends and identifying opportunities for e-learning enhancement
- Ensuring effective and efficient training delivery and evaluating new methodologies.
- Working with analytical tools such as Alteryx and Tableau to derive insights from data.
- Evaluated the effectiveness of training programs through participant feedback and performance metrics.
- Liaised with Subject Matter Experts (SMEs) to gather input on training topics, ensuring the timely design of self-paced and live virtual modules.
- Conducted retrospectives with the project team and facilitators to gather feedback and identify areas for improvement in the training modules. This process included analyzing participant feedback, discussing challenges encountered during delivery, and implementing enhancements to optimize the effectiveness of future training sessions.
FIS Global Services
Sr. Trainer
2020.07 - 2021.12 (1 year & 5 months)
Job overview
- Delivered soft skills training for client-facing employees
- Designed & delivered training content using instructional design principles (ADDIE)
- Designed customized learning solutions, addressing diverse learning styles and needs within the workforce.
- Utilized Learning Management System (LMS) to manage new hire batches and coordinated with stakeholders to ensure seamless onboarding processes.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
- Developed a feedback mechanism to measure the long-term success of training interventions.
- Liaised with SMEs)to gather content and developed comprehensive training materials.
BT Global Business Services
Trainer-Subject Matter Expert
2015.07 - 2020.04 (4 years & 9 months)
Job overview
- Led a team of four trainers to address the L&D needs of various business operations.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Utilized ADDIE methodology for designing and implementing training programs
- Analyzed team performance and identified opportunities for additional training.
- Developed content using Articulate 360 for various training modules
- Managed vendors for external training capabilities and negotiated contracts.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Developed effective training plans based on department needs and objectives.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
HCL Technologies
Jr. Product Support Engineer
2014.01 - 2015.07 (1 year & 6 months)
Job overview
- Analyzed trends in customer inquiries, identifying areas for improvement in product design or documentation.
- Streamlined support processes for increased efficiency, leading to improved customer satisfaction rates.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Championed a support-driven culture within the organization, emphasizing the importance of excellent customer service to overall business success.
- Assisted in the creation of knowledge base articles and FAQs, making it easier for customers to find answers independently while reducing ticket volume for the support team.
- Contributed to the development of new products by providing valuable user feedback from a support perspective.
- Developed comprehensive training materials to educate users on product features and functionalities, resulting in higher adoption rates.
EXL Services
Associate
2012.07 - 2013.12 (1 year & 5 months)
Job overview
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed customer relations through communication and helpful interactions.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Education
DOEACC Society
Computer Diploma from 'O' Level
University Overview
HNBGU New Tehri Tehri Garhwal
B.Com
University Overview
NMIMS NMIMS
MBA from HRM
University Overview
Pursuing
Skills
Soft skills training
Affiliations
Affiliations
Member of Indian Society For Training & DevelopmentArea Of Expertise
Area Of Expertise
- Learning & Development
- Knowledge Management
- Organizational Development (OD)
- Training Roadmap & Assessment
- Instructional Designing (ADDIE)
- Training Budget
- High Impact Facilitation
- Conflict Management
- Content Development (Articulate 360)
- Negotiations & Vendor Management
- Team Building & Leadership
Personal Information
Personal Information
- Location Preference: Gurugram
- Date of Birth: 07/01/90
Languages
English
Hindi
Accomplishments
Accomplishments
Certified BCG Bronze Change Management Expert
Certification
Certified BCG Bronze Change Management Expert
Certified BCG Bronze Change Management Expert
Certified BCG Bronze Change Management Expert
As a Certified BCG Bronze Change Management Expert, I possess specialized knowledge and skills in guiding organizations through transformational change. This certification signifies my proficiency in applying structured methodologies to manage change effectively, ensuring seamless transitions and achieving strategic business objectives. My expertise includes stakeholder engagement, communication strategies, and the implementation of change initiatives that drive sustainable organizational growth.
Timeline
Global L&D Specialist
Boston Consulting Group
2021.12 - Current (2 years & 9 months)
Sr. Trainer
FIS Global Services
2020.07 - 2021.12 (1 year & 5 months)
Trainer-Subject Matter Expert
BT Global Business Services
2015.07 - 2020.04 (4 years & 9 months)
Jr. Product Support Engineer
HCL Technologies
2014.01 - 2015.07 (1 year & 6 months)
Associate
EXL Services
2012.07 - 2013.12 (1 year & 5 months)
Certified BCG Bronze Change Management Expert
DOEACC Society
Computer Diploma from 'O' Level
2011.04
HNBGU New Tehri Tehri Garhwal
B.Com
2011.04
NMIMS
MBA from HRM
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