Ezee Absolute
Pradeep Roka
Hotelier
Dehradun
Summary
8 Year Experience in Hospitality Industry Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
General Manager
Sukham Raasa Resort By H2O Hospitality Pvt.Ltd
Rishikesh
03.2021 - 10.2023
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Collaborated with cross-functional teams to develop innovative solutions.
F&B Manager
Hotel Rajpur Heights ( 3 Star )
Dehradun
01.2018 - 02.2021
- Coordinated daily and nightly shift safety bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Resolved customer complaints involving food or beverage quality and service.
Front Office Manager
Hotel Madhuban ( 4 Star )
Dehradun
07.2016 - 12.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Diploma - Digital Marketing & Excel Business Specialization
DSOM ( Dehradun Institute of Online Marketing)
Dehradun 02.2019 - 10.2019
BHMCT (Bachelor Of Hotel Management And Catering) -
Kukreja Institute of Hotel Management
Dehradun 02.2013 - 05.2016
10th Pass -
D.A.V Inter College
Dehradun 04.2007 - 07.2008
12th Pass -
D.A.V Inter College
Dehradun 04.2011 - 07.2012
Skills
Performance improvement
Client account management
Deadline-oriented
Exceptional interpersonal communication
Efficient multi-tasker
Relationship building
Recipes and menu planning
Staff training/development
Business Development
Recruitment
Food preparation and safety
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Affiliations
- Business Developer in DLS Group of Hotels
Software
Webline
360HMS
Webrez Pro
Certification
Employee of the year (Hotel Madhuban)
Interests
Taking a declining business forward and creating a successful business
I always learn something from problems and challenges and develop myself
Timeline
General Manager
Sukham Raasa Resort By H2O Hospitality Pvt.Ltd
03.2021 - 10.2023
Diploma - Digital Marketing & Excel Business Specialization
DSOM ( Dehradun Institute of Online Marketing)
02.2019 - 10.2019
F&B Manager
Hotel Rajpur Heights ( 3 Star )
01.2018 - 02.2021
Employee of the year (Hotel Madhuban)
10-2017
Front Office Manager
Hotel Madhuban ( 4 Star )
07.2016 - 12.2017
BHMCT (Bachelor Of Hotel Management And Catering) -
Kukreja Institute of Hotel Management
02.2013 - 05.2016
12th Pass -
D.A.V Inter College
04.2011 - 07.2012
10th Pass -
D.A.V Inter College
04.2007 - 07.2008