PRADEEP R T
Bangalore
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
19
19
years of professional experience
Work History
Senior Manager – Banking Financial services
WNS
Bangalore
01.2026 - Current
- Leading a team of 400 professionals specializing
- PEP
- Sanctions
- AML, Transaction Monitoring
- Enhanced Due Diligence.
- Driving compliance accuracy and operational efficiency through risk assessment frameworks and automation.
Delivery Manager – KYC Compliance
Accenture Solutions Pvt. Ltd.
Bangalore
01.2020 - 12.2025
- Leading the KYC compliance operations for Australian banks, managing a team of 80 members, including 4 team leaders, ensuring high standards of service delivery.
- Spearheading the development and implementation of a comprehensive target operating model, integrating people, processes, and technology to enhance operational efficiency.
- Collaborating with the Global KYC Management Team to standardize processes, practices, and policies across multiple locations.
- Driving hiring, performance management, and employee development, promoting a culture of improvement and knowledge enhancement.
- Designing and executing ongoing KYC training programs to enhance staff understanding of business operations, products, and regulatory requirements.
- Managing AML/KYC-related KPIs, ensuring quality, accuracy, and timeliness across all compliance activities.
- Administering the KYC Operations project portfolio, including strategic program rollouts and major/minor system enhancements.
- Collaborating with Quality Control teams to calibrate processes, close feedback loops, and implement corrective actions, improving compliance accuracy.
- Establishing cross-functional collaboration with IT and operations teams, enhancing system capabilities and achieving measurable gains in data accuracy and reporting efficiency.
- Implementing a risk assessment framework that strengthened compliance monitoring and reduced potential regulatory breaches.
- Driving efficiency initiatives by leveraging low-cost centers, automation, and process optimization to streamline operations.
- Expanded the KYC operations team from 172 to over 620 members, improving operational capacity.
- Implemented automation initiatives that reduced processing times, boosting service delivery and client satisfaction.
- Achieved recognition for excellence in KYC compliance, leading to an increase in operational efficiency and a reduction in compliance-related issues.
- Developed and launched a comprehensive training program that improved staff knowledge retention, contributing to enhanced performance metrics.
- Established a feedback loop with Quality Control, improving accuracy of KYC records and overall compliance.
- Successfully transformed KYC compliance operations, driving improvements in team capacity, operational efficiency, and compliance accuracy through strategic leadership and process innovation.
Deputy Manager
IBM India Pvt. Ltd.
Bangalore
03.2011 - 07.2019
- Lead compliance operations across KYC, AML, and sanctions screening.
- Supervise analysts conducting due diligence on high-risk clients, including PEPs and sanctioned entities.
- Implement EDD measures for complex corporate structures and high-net-worth individuals.
- Oversee transaction monitoring systems, investigate suspicious activity, and file STRs/SARs with regulators.
- Conduct training sessions on AML/KYC regulations for staff.
- Collaborate with cross-functional teams to strengthen internal controls.
Accounts Receivable Specialist
IBM India Pvt. Ltd.
Bangalore
03.2011 - 12.2013
- Managed a high-performing team of 60 members, supervising Accounts Receivable, cash collection, cash application, dispute resolution, and credit management.
- Allocated portfolios and work logs, set individual performance targets, and ensured diligent management of assigned accounts.
- Prepared and presented monthly cash forecast projections to management and clients, supporting strategic decision-making.
- Directed dispute resolution and reconciliations, investigating cash application discrepancies, processing credit/debit notes, and ensuring timely resolution of customer issues.
- Maintained compliance with internal policies and SLAs, conducting regular quality checks and providing feedback to enhance team performance.
- Initiated and led client meetings (weekly, bi-weekly, monthly) to review account statuses, address escalations, and strengthen client relationships.
- Developed and implemented client feedback mechanisms, leading to an increase in client satisfaction and improved retention.
- Streamlined accounts receivable processes through SOP development, process optimization, and targeted efficiency initiatives, reducing processing errors by 5%.
- Conducted training programs for new hires and ongoing refreshers, improving onboarding efficiency by 5% and overall team competency.
- Guided performance appraisals, career development, and incentive programs, motivating employees to achieve operational goals.
- Spearheaded process improvement projects, resulting in a 20% reduction in average collection period and enhanced cash flow.
- Managed credit management activities, including evaluating credit limits, assigning risk categories, and providing references for account adjustments.
- Achieved increase in cash collection rates through process optimization.
- Consistently improved operational efficiency, reduced processing errors and streamlining workflow.
- Recognized for excellence in client service, resulting in increased client retention and satisfaction.
- Successfully optimized accounts receivable operations, driving measurable improvements in team performance, cash flow, and client outcomes.
Accounts Receivable Specialist
Omega Healthcare India Pvt. Ltd.
Bangalore
08.2007 - 03.2011
- Managed US healthcare accounts receivable, resolving claims, ensuring data accuracy and compliance, supporting revenue generation, and delivering high-quality performance.
Education
B.Com. -
Bangalore University
Skills
- Transaction monitoring
- Enhanced due diligence
- Risk assessment
- KYC compliance
- Sanctions screening
- Regulatory reporting
- Operational efficiency
- Team leadership
- Process optimization
- Cross-functional collaboration
- Effective communication
- Training development
- Performance management
- Client relationship management
- Data analytics
- Strategic planning
- Innovation management
Personal Information
Date of Birth: 05/20/86
Languages
- Kannada
- Hindi
- English
- Kannada
- Hindi
Technical Skills
SAP, Oracle Financial Systems, KYC Compliance Software, Transaction Monitoring Tools, CRM Systems, Sequel Med, NextGen Software, MS Office Suite (Excel, Word, PowerPoint, Outlook), Automation Tools
Timeline
Senior Manager – Banking Financial services
WNS
01.2026 - Current
Delivery Manager – KYC Compliance
Accenture Solutions Pvt. Ltd.
01.2020 - 12.2025
Deputy Manager
IBM India Pvt. Ltd.
03.2011 - 07.2019
Accounts Receivable Specialist
IBM India Pvt. Ltd.
03.2011 - 12.2013
Accounts Receivable Specialist
Omega Healthcare India Pvt. Ltd.
08.2007 - 03.2011
B.Com. -
Bangalore University