Sumaira Baig
Mumbai
Summary
Guest Relations Executive successful in developing and strengthening relationships with regular and VIP guests. Stays professional, focused and self-directed in fast-paced environments while working to develop and manage solutions for diverse guest and operational needs with latest strategies and successful approaches. Manages administrative, personnel and supply functions in support of business and guest requirements.
Overview
1
1
year of professional experience
Work History
Guest Relations Executive
Indian Hotels Company Limited ( IHCL )
Mumbai
12.2022 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Developed strategies for improving customer satisfaction ratings among existing customers.
- Supported VIP guests and kept hotel staff apprised of specific requests.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Prepared weekly summaries outlining any issues or concerns reported by customers.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked guest feedback to identify areas of improvement within the organization.
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Political Science
Sophia Womens College
Mumbai03-2019
High School Diploma -
St. Joseph High School
Mumbai03-2014
Skills
- Client Relationship Management
- Administrative Leadership
- Task Delegation
- Activity Coordination
Affiliations
- Outdoor sports
- Learning new languages
- Yoga
Accomplishments
- Employee of the Month
- Guest appreciation feedback
Timeline
Guest Relations Executive
Indian Hotels Company Limited ( IHCL )
12.2022 - Current
Bachelor of Arts - Political Science
Sophia Womens College
High School Diploma -
St. Joseph High School
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