Sumaira Baig

Indian Hotels Company Limited ( IHCL )

Mumbai

12.2022 - Current

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
Developed strategies for improving customer satisfaction ratings among existing customers.
Supported VIP guests and kept hotel staff apprised of specific requests.
Coached staff on strategies to enhance performance and improve customer relations.
Created detailed reports regarding guest relations activities on a weekly basis.
Prepared weekly summaries outlining any issues or concerns reported by customers.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Tracked guest feedback to identify areas of improvement within the organization.
Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Summary