Pradeep Sarswat

• Working closely with all the functions to achieve overall business goals
• Ensuring that every individual store team focuses on rider Safety, Quality, behavior control, and ensuring traffic rules are followed by them.
• Performing ad-hoc analysis and reports based on business needs.
• Making plans on fleet logins and requirements based on projected orders and ensuring zero order loss at any operational hours.
• Working on overall Cost Per Order (CPO) of the store and making plans on how to reduce them and to execute them.
• Working closely with the payout team, have an understanding of it and resolve it in real time if any.
• Working closely with the ground team and ensure to minimize attrition numbers below 6%.
• Working on OPH (order per hour), EPH (Earning per hour) to increase riders' efficiency.

• Ensuring adherence to pre-set SOP’s while safeguarding timely audits
• Governing & ensuring zero breach across region pertaining to shipments closures within defined TAT
• Strategizing plans for significant cost reduction through rigorous administration of per shipment cost as well as scaling up the productivity by maintaining PDD (Promise Delivery Date)
• Developing & maintaining operational budgets (amount allotted to run the DC), cash management (Petty Cash, OPEX) and fleet operations
• Delivering valuable recommendations on multiple models for new pin code expansion of new location / cities across cluster as well as determining facilities for the new DCs
• Determining training needs of employees to enhance the operational efficiency leading to increase in productivity, quality & enhancement of team

Highlights:

• Successfully expanded various regions of Maharashtra & Madhya Pradesh like Jabalpur belt expansion, Nagpur belt expansion & Thane belt expansion
• Got 3 times appreciation letter from head of Business Units on successful expansion of B2B project.

• Created documents of load plans, cargo cleanliness inspections and transportation processes
• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road)
• Pre-occupy the space in aircraft from airlines
• Responsible to handle all the escalation related to the space issue/Air cargo declension / offloading issues/short bags/ damage bag issues

• Built relationships with customers and community to establish long-term business growth
• Resolved problems with high-profile clients (Amazon/Flip-Kart/Bhagwati/Zara, Etc.) to maintain relationships and increase return customer base
• The part of project to onboarding the new clients with their required documents
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.